Question 1

What are the different markets in which
        NICE inContact and
        PICS compete against each other?

Accepted Answer

NICE inContact and
        PICS compete against each other in
        the Contact Center, Applications Suite, Call Recording, Cloud Contact Center Software, Communication.

Question 2

How does the market share of
        NICE inContact
        and PICS compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        NICE inContact has a
        0.27%
        market share in comparison to
        PICS’s
        0.25%.
        Since it has a better market share coverage,
        NICE inContact holds the
        13th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        PICS holds the
        14th spot.

Question 3

How many customers are acquired by
        NICE inContact and
        PICS in the
        Contact Center segment?

Accepted Answer

NICE inContact has
        3,446 customers and
        PICS has
        3,195 customers in the
        Contact Center
        segment. NICE inContact has
        251 more customers than
        PICS in this category.

Question 4

What are the countries in which
        NICE inContact and
        PICS has more customers?

Accepted Answer

NICE inContact has more customers in United States, United Kingdom and Canada.
PICS has more customers in South Africa, United States and United Kingdom.

NICE inContact Vs PICS : In-Depth Comparison

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Comparing the customer bases of NICE inContact and PICS

Comparing the market share of NICE inContact and PICS

Compare NICE inContact vs PICS customers by geography

Customer Movements for this month

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