Question 1

What are the different markets in which
        PICS and
        Genesys PureCloud compete against each other?

Accepted Answer

PICS and
        Genesys PureCloud compete against each other in
        the Contact Center, Applications Suite, Auto Dialer, Communication, Customer Engagement.

Question 2

How does the market share of
        PICS
        and Genesys PureCloud compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        PICS has a
        0.25%
        market share in comparison to
        Genesys PureCloud’s
        0.24%.
        Since it has a better market share coverage,
        PICS holds the
        14th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Genesys PureCloud holds the
        16th spot.

Question 3

How many customers are acquired by
        PICS and
        Genesys PureCloud in the
        Contact Center segment?

Accepted Answer

PICS has
        3,195 customers and
        Genesys PureCloud has
        3,021 customers in the
        Contact Center
        segment. PICS has
        174 more customers than
        Genesys PureCloud in this category.

Question 4

What are the countries in which
        PICS and
        Genesys PureCloud has more customers?

Accepted Answer

PICS has more customers in South Africa, United States and United Kingdom.
Genesys PureCloud has more customers in United States, Australia and United Kingdom.

PICS Vs Genesys PureCloud : In-Depth Comparison

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Comparing the customer bases of PICS and Genesys PureCloud

Comparing the market share of PICS and Genesys PureCloud

Compare PICS vs Genesys PureCloud customers by geography

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