Question 1

What are the different markets in which
        Zendesk and
        PhoneCall compete against each other?

Accepted Answer

Zendesk and
        PhoneCall compete against each other in
        the Contact Center, Call Recording, Customer Experience, Instant Messaging And Chat, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and PhoneCall compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zendesk has a
        13.00%
        market share in comparison to
        PhoneCall’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        PhoneCall holds the
        127th spot.

Question 3

How many customers are acquired by
        Zendesk and
        PhoneCall in the
        Contact Center segment?

Accepted Answer

Zendesk has
        164,474 customers and
        PhoneCall has
        4 customers in the
        Contact Center
        segment. Zendesk has
        164470 more customers than
        PhoneCall in this category.

Question 4

What are the countries in which
        Zendesk and
        PhoneCall has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
PhoneCall has more customers in France, Argentina and United States.

Zendesk Vs PhoneCall : In-Depth Comparison

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Comparing the customer bases of Zendesk and PhoneCall

Comparing the market share of Zendesk and PhoneCall

Compare Zendesk vs PhoneCall customers by geography

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