Question 1

What are the different markets in which
        Genesys and
        PhoneCall compete against each other?

Accepted Answer

Genesys and
        PhoneCall compete against each other in
        the Contact Center, Call Recording, Communication, Customer Experience, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Genesys
        and PhoneCall compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Genesys has a
        0.44%
        market share in comparison to
        PhoneCall’s
        0.00%.
        Since it has a better market share coverage,
        Genesys holds the
        9th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        PhoneCall holds the
        127th spot.

Question 3

How many customers are acquired by
        Genesys and
        PhoneCall in the
        Contact Center segment?

Accepted Answer

Genesys has
        5,549 customers and
        PhoneCall has
        4 customers in the
        Contact Center
        segment. Genesys has
        5545 more customers than
        PhoneCall in this category.

Question 4

What are the countries in which
        Genesys and
        PhoneCall has more customers?

Accepted Answer

Genesys has more customers in United States, Australia and United Kingdom.
PhoneCall has more customers in France, Argentina and United States.

Genesys Vs PhoneCall : In-Depth Comparison

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Comparing the customer bases of Genesys and PhoneCall

Comparing the market share of Genesys and PhoneCall

Compare Genesys vs PhoneCall customers by geography

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