Technologies / NICE inContact Vs Genesys PureCloud

Last update : Mar 15 2023

NICE inContact Vs Genesys PureCloud : In-Depth Comparison

Not sure if NICE inContact, or Genesys PureCloud is the better choice for your needs? No problem! 6sense comparison helps you make the best decision. Take a look at categories where NICE inContact and Genesys PureCloud compete, current customers, market share, category ranking. Still uncertain? Compare the similarities and differences between NICE inContact vs Genesys PureCloud customers by industry, by geography and by buying patterns.

Overview
Current Customers
Market Share
Geography
Customer Movements
FAQs
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NICE inContact

NICE inContact competes with other products in the Call Recording, Cloud Contact Center Software, categories. It has a market share in the Contact Center category, and NICE inContact has 3272 customers in 47 countries.

Genesys PureCloud

Genesys PureCloud competes with other products in the Project Collaboration, Communication, Contact Center, Interactive Voice Response (IVR), Predictive Dialer, Auto Dialer, Customer Engagement, Customer Experience, Customer Satisfaction Ratings categories. It has a market share in the Contact Center category, and Genesys PureCloud has 2181 customers in 75 countries.

Categories where NICE inContact and Genesys PureCloud compete

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Comparing the customer bases of NICE inContact and Genesys PureCloud

Comparing the customer bases of NICE inContact and Genesys PureCloud, we can see that NICE inContact has 3272 customer(s), while Genesys PureCloud has 2181 customer(s). In the Contact Center category, with 3272 customer(s) NICE inContact stands at 15th place by ranking, while Genesys PureCloud with 2181 customer(s), is at the 20th place.

NICE inContact

15 th

3272 Customer

Genesys PureCloud

20 th

2181 Customer

Compare NICE inContact vs Genesys PureCloud customers by geography

Comparing NICE inContact and Genesys PureCloud customers based on their geographic location, we can see that NICE inContact has more customers in United States, United Kingdom and Canada, while Genesys PureCloud has more customers in United States , United Kingdom and Australia .

NICE inContact

Genesys PureCloud

Customer Movements for this month

Gain actionable insights about the buying patterns of NICE inContact vs Genesys PureCloud’s target audience.

NICE inContact

Genesys PureCloud

New

1 Customer

Lost

0 Customer

FAQ

Find answers to the most often asked questions by users.

What are the different markets in which NICE inContact and Genesys PureCloud compete against each other?

NICE inContact and Genesys PureCloud compete against each other in the Communication, Contact Center, Interactive Voice Response (IVR), Predictive Dialer, Auto Dialer .

How does the market share of NICE inContact and Genesys PureCloud compare in the Contact Center market?

In the Contact Center market, NICE inContact has a 0.29% market share in comparison to Genesys PureCloud’s 0.20%. Since it has a better market share coverage, NICE inContact holds the 15th spot in 6sense’s Market Share Ranking Index for the Contact Center category, while Genesys PureCloud holds the 20th spot.

How many customers are acquired by NICE inContact and Genesys PureCloud in the Contact Center segment?

NICE inContact has 3272 customers and Genesys PureCloud has 2181 customers in the Contact Center segment. NICE inContact has 1091 more customers than Genesys PureCloud in this category.

What are the countries in which NICE inContact and Genesys PureCloud has more customers?

NICE inContact has more customers in United States , United Kingdom and Canada .
Genesys PureCloud has more customers in United States , United Kingdom and Australia .

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