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NICE inContact

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NICE inContact's cloud call center software enables better customer service with automatic call distribution (ACD), interactive voice response (IVR), ...Read more

Contact Center
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Market Share of NICE inContact

Current Customer(s)

2810

Market Share (Est.)

0.18%

Ranking

#14

Top Competitors and Alternatives of NICE inContact

The top three of NICE inContact’s competitors in the Contact Center category are Wix with 79.22%, Zendesk with 10.43%, Agile CRM with 2.78% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Wix122832179.22%NICE inContact vs Wix
Zendesk16178810.43%NICE inContact vs Zendesk
Agile CRM431132.78%NICE inContact vs Agile CRM
Freshworks314412.03%NICE inContact vs Freshworks
Bitrix2479340.51%NICE inContact vs Bitrix24
Salesforce Service Cloud78840.51%NICE inContact vs Salesforce Service Cloud
Mitel71520.46%NICE inContact vs Mitel
LiveAgent65370.42%NICE inContact vs LiveAgent
Zoho Desk51900.33%NICE inContact vs Zoho Desk
Genesys44010.28%NICE inContact vs Genesys
PICS36210.23%NICE inContact vs PICS
Wipro35570.23%NICE inContact vs Wipro
Avaya Contact Center32200.21%NICE inContact vs Avaya Contact Center
Aircall27920.18%NICE inContact vs Aircall
Genesys PureCloud27270.18%NICE inContact vs Genesys PureCloud
Five926940.17%NICE inContact vs Five9
Verint25810.17%NICE inContact vs Verint
LogMeIn Rescue22730.15%NICE inContact vs LogMeIn Rescue
Comm100 Live Chat20810.13%NICE inContact vs Comm100 Live Chat
Talkdesk12550.08%NICE inContact vs Talkdesk
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Popular Comparisons

Top Competitors and Alternatives of NICE inContact

The top three of NICE inContact’s competitors in the Contact Center category are Wix with 79.22%, Zendesk with 10.43%, Agile CRM with 2.78% market share.

NICE inContact vs Wix

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NICE inContact vs Zendesk

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NICE inContact vs Agile CRM

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NICE inContact vs Freshworks

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NICE inContact vs Bitrix24

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NICE inContact vs Salesforce Service Cloud

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NICE inContact vs Mitel

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NICE inContact vs LiveAgent

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Customers of NICE inContact

Around the world in 2025, over 2810 companies have started using NICE inContact as Contact Center tool.

CustomersEmployee RangeCityRegionCountrySocial Links
American Physical Therapy Association10,000+AlexandriaVirginiaUnited States
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Hospital Sisters Health System10,000+SpringfieldIllinoisUnited States
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Chico's10,000+Fort MyersFloridaUnited States
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NICE10,000+HobokenNew JerseyUnited States
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University Of Southern California10,000+Los AngelesCaliforniaUnited States
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American Standard10,000+TylerTexasUnited States
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Hartford HealthCare10,000+HartfordConnecticutUnited States
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Southern Methodist University10,000+DallasTexasUnited States
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Rate10,000+ChicagoIllinoisUnited States
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Banfield Pet Hospital10,000+VancouverWashingtonUnited States
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NICE inContact Customers by Products and Services

The top three products and services offering customers that use NICE inContact for Contact Center are Financial Services (30), Consulting (28), Insurance (28).

Customers

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NICE inContact Customers by Employee Size

The majority of NICE inContact's customers for the contact-center category fall in the company size of 0 - 9 employees (1058 companies), 20 - 49 employees (414 companies), 100 - 249 employees (334 companies).

Employee Size

NICE inContact Customers by Geography

The top three geographies of NICE inContact for contact-center are the United States with 2466(90.10%), United Kingdom with 76(2.78%), Canada with 62(2.27%) customers respectively.

Customers

Employees of NICE inContact

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Also see other Products/Services by NICE inContact in:

Contact Center
Call Recording
Communication
Predictive Dialer
Interactive Voice Response (IVR)

FAQ

Find answers to the most often asked questions by users.

Who are the top NICE inContact competitors?

NICE inContact’s Top competitors in the contact-center category are Wix, Zendesk, Agile CRM. You can view a full list of NICE inContact competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of NICE inContact and 40,000 other technologies on the internet. You can also compare NICE inContact and its feature with top competitors here : NICE inContact vs Wix NICE inContact vs Zendesk NICE inContact vs Agile CRM.

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What is NICE inContact customer distribution based on company size?

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What is NICE inContact market share in the contact-center?

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What are the top countries that use NICE inContact?

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What are the top industries that use NICE inContact?

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