Question 1

What are the different markets in which
        NewVoiceMedia and
        Desk.com Chat compete against each other?

Accepted Answer

NewVoiceMedia and
        Desk.com Chat compete against each other in
        the Contact Center, Call Recording, Communication, Inside Sales, Interactive Voice Response (IVR).

Question 2

How does the market share of
        NewVoiceMedia
        and Desk.com Chat compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        NewVoiceMedia has a
        0.09%
        market share in comparison to
        Desk.com Chat’s
        0.06%.
        Since it has a better market share coverage,
        NewVoiceMedia holds the
        22nd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Desk.com Chat holds the
        29th spot.

Question 3

How many customers are acquired by
        NewVoiceMedia and
        Desk.com Chat in the
        Contact Center segment?

Accepted Answer

NewVoiceMedia has
        1,117 customers and
        Desk.com Chat has
        761 customers in the
        Contact Center
        segment. NewVoiceMedia has
        356 more customers than
        Desk.com Chat in this category.

Question 4

What are the countries in which
        NewVoiceMedia and
        Desk.com Chat has more customers?

Accepted Answer

NewVoiceMedia has more customers in United States, United Kingdom and India.
Desk.com Chat has more customers in United States, Canada and United Kingdom.

NewVoiceMedia Vs Desk.com Chat : In-Depth Comparison

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Comparing the customer bases of NewVoiceMedia and Desk.com Chat

Comparing the market share of NewVoiceMedia and Desk.com Chat

Compare NewVoiceMedia vs Desk.com Chat customers by geography

Customer Movements for this month

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