Question 1

What are the different markets in which
        NICE inContact and
        Livevox compete against each other?

Accepted Answer

NICE inContact and
        Livevox compete against each other in
        the Contact Center, Call Recording, Cloud Contact Center Software, Communication, Help Desk And Ticketing.

Question 2

How does the market share of
        NICE inContact
        and Livevox compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        NICE inContact has a
        0.28%
        market share in comparison to
        Livevox’s
        0.01%.
        Since it has a better market share coverage,
        NICE inContact holds the
        13th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Livevox holds the
        55th spot.

Question 3

How many customers are acquired by
        NICE inContact and
        Livevox in the
        Contact Center segment?

Accepted Answer

NICE inContact has
        3,491 customers and
        Livevox has
        119 customers in the
        Contact Center
        segment. NICE inContact has
        3372 more customers than
        Livevox in this category.

Question 4

What are the countries in which
        NICE inContact and
        Livevox has more customers?

Accepted Answer

NICE inContact has more customers in United States, United Kingdom and Canada.
Livevox has more customers in United States, India and Malaysia.

NICE inContact Vs Livevox : In-Depth Comparison

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Comparing the customer bases of NICE inContact and Livevox

Comparing the market share of NICE inContact and Livevox

Compare NICE inContact vs Livevox customers by geography

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