Question 1

What are the different markets in which
        Genesys PureCloud and
        Livevox compete against each other?

Accepted Answer

Genesys PureCloud and
        Livevox compete against each other in
        the Contact Center, Auto Dialer, Communication, Customer Engagement, Customer Experience.

Question 2

How does the market share of
        Genesys PureCloud
        and Livevox compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Genesys PureCloud has a
        0.24%
        market share in comparison to
        Livevox’s
        0.01%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        16th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Livevox holds the
        55th spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        Livevox in the
        Contact Center segment?

Accepted Answer

Genesys PureCloud has
        3,060 customers and
        Livevox has
        119 customers in the
        Contact Center
        segment. Genesys PureCloud has
        2941 more customers than
        Livevox in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        Livevox has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, Australia and United Kingdom.
Livevox has more customers in United States, India and Malaysia.

Genesys PureCloud Vs Livevox : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and Livevox

Comparing the market share of Genesys PureCloud and Livevox

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