Technologies / LiveAgent Vs Genesys PureCloud

Last update : Mar 15 2023

LiveAgent Vs Genesys PureCloud : In-Depth Comparison

Not sure if LiveAgent, or Genesys PureCloud is the better choice for your needs? No problem! 6sense comparison helps you make the best decision. Take a look at categories where LiveAgent and Genesys PureCloud compete, current customers, market share, category ranking. Still uncertain? Compare the similarities and differences between LiveAgent vs Genesys PureCloud customers by industry, by geography and by buying patterns.

Overview
Current Customers
Market Share
Geography
Customer Movements
FAQs
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LiveAgent

LiveAgent competes with other products in the Helpdesk Tools, categories. It has a market share in the Contact Center category, and LiveAgent has 8494 customers in 122 countries.

Genesys PureCloud

Genesys PureCloud competes with other products in the Project Collaboration, Contact Center, Customer Experience, Instant Messaging And Chat, Auto Dialer, Communication, Customer Engagement, Customer Satisfaction Ratings, Fax Server, Interactive Voice Response (IVR) categories. It has a market share in the Contact Center category, and Genesys PureCloud has 2181 customers in 75 countries.

Categories where LiveAgent and Genesys PureCloud compete

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Comparing the customer bases of LiveAgent and Genesys PureCloud

Comparing the customer bases of LiveAgent and Genesys PureCloud, we can see that LiveAgent has 8494 customer(s), while Genesys PureCloud has 2181 customer(s). In the Contact Center category, with 8494 customer(s) LiveAgent stands at 8th place by ranking, while Genesys PureCloud with 2181 customer(s), is at the 20th place.

LiveAgent

8 th

8494 Customer

Genesys PureCloud

20 th

2181 Customer

Compare LiveAgent vs Genesys PureCloud customers by geography

Comparing LiveAgent and Genesys PureCloud customers based on their geographic location, we can see that LiveAgent has more customers in United States, United Kingdom and Australia, while Genesys PureCloud has more customers in United States , United Kingdom and Australia .

LiveAgent

Genesys PureCloud

Customer Movements for this month

Gain actionable insights about the buying patterns of LiveAgent vs Genesys PureCloud’s target audience.

LiveAgent

Genesys PureCloud

New

1 Customer

Lost

0 Customer

FAQ

Find answers to the most often asked questions by users.

What are the different markets in which LiveAgent and Genesys PureCloud compete against each other?

LiveAgent and Genesys PureCloud compete against each other in the Contact Center, Customer Experience, Instant Messaging And Chat, Auto Dialer, Communication .

How does the market share of LiveAgent and Genesys PureCloud compare in the Contact Center market?

In the Contact Center market, LiveAgent has a 0.77% market share in comparison to Genesys PureCloud’s 0.20%. Since it has a better market share coverage, LiveAgent holds the 8th spot in 6sense’s Market Share Ranking Index for the Contact Center category, while Genesys PureCloud holds the 20th spot.

How many customers are acquired by LiveAgent and Genesys PureCloud in the Contact Center segment?

LiveAgent has 8494 customers and Genesys PureCloud has 2181 customers in the Contact Center segment. LiveAgent has 6313 more customers than Genesys PureCloud in this category.

What are the countries in which LiveAgent and Genesys PureCloud has more customers?

LiveAgent has more customers in United States , United Kingdom and Australia .
Genesys PureCloud has more customers in United States , United Kingdom and Australia .

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