Question 1

What are the different markets in which
        LiveAgent and
        Genesys PureCloud compete against each other?

Accepted Answer

LiveAgent and
        Genesys PureCloud compete against each other in
        the Contact Center, Customer Experience, Instant Messaging And Chat, Auto Dialer, Communication.

Question 2

How does the market share of
        LiveAgent
        and Genesys PureCloud compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        LiveAgent has a
        0.43%
        market share in comparison to
        Genesys PureCloud’s
        0.23%.
        Since it has a better market share coverage,
        LiveAgent holds the
        9th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Genesys PureCloud holds the
        16th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        Genesys PureCloud in the
        Contact Center segment?

Accepted Answer

LiveAgent has
        6,918 customers and
        Genesys PureCloud has
        3,603 customers in the
        Contact Center
        segment. LiveAgent has
        3315 more customers than
        Genesys PureCloud in this category.

Question 4

What are the countries in which
        LiveAgent and
        Genesys PureCloud has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
Genesys PureCloud has more customers in United States, Australia and United Kingdom.

LiveAgent Vs Genesys PureCloud : In-Depth Comparison

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Comparing the customer bases of LiveAgent and Genesys PureCloud

Comparing the market share of LiveAgent and Genesys PureCloud

Compare LiveAgent vs Genesys PureCloud customers by geography

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