Question 1

What are the different markets in which
        Wipro and
        Genesys Contact Center compete against each other?

Accepted Answer

Wipro and
        Genesys Contact Center compete against each other in
        the Contact Center.

Question 2

How does the market share of
        Wipro
        and Genesys Contact Center compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Wipro has a
        0.46%
        market share in comparison to
        Genesys Contact Center’s
        0.13%.
        Since it has a better market share coverage,
        Wipro holds the
        10th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Genesys Contact Center holds the
        21st spot.

Question 3

How many customers are acquired by
        Wipro and
        Genesys Contact Center in the
        Contact Center segment?

Accepted Answer

Wipro has
        5,943 customers and
        Genesys Contact Center has
        1,632 customers in the
        Contact Center
        segment. Wipro has
        4311 more customers than
        Genesys Contact Center in this category.

Question 4

What are the countries in which
        Wipro and
        Genesys Contact Center has more customers?

Accepted Answer

Wipro has more customers in India, United States and United Kingdom.
Genesys Contact Center has more customers in United States, Canada and India.

Wipro Vs Genesys Contact Center : In-Depth Comparison

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Comparing the customer bases of Wipro and Genesys Contact Center

Comparing the market share of Wipro and Genesys Contact Center

Compare Wipro vs Genesys Contact Center customers by geography

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