Question 1

What are the different markets in which
        PICS and
        Genesys Contact Center compete against each other?

Accepted Answer

PICS and
        Genesys Contact Center compete against each other in
        the Contact Center, Applications Suite.

Question 2

How does the market share of
        PICS
        and Genesys Contact Center compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        PICS has a
        0.25%
        market share in comparison to
        Genesys Contact Center’s
        0.13%.
        Since it has a better market share coverage,
        PICS holds the
        15th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Genesys Contact Center holds the
        21st spot.

Question 3

How many customers are acquired by
        PICS and
        Genesys Contact Center in the
        Contact Center segment?

Accepted Answer

PICS has
        3,199 customers and
        Genesys Contact Center has
        1,632 customers in the
        Contact Center
        segment. PICS has
        1567 more customers than
        Genesys Contact Center in this category.

Question 4

What are the countries in which
        PICS and
        Genesys Contact Center has more customers?

Accepted Answer

PICS has more customers in South Africa, United States and United Kingdom.
Genesys Contact Center has more customers in United States, Canada and India.

PICS Vs Genesys Contact Center : In-Depth Comparison

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Comparing the customer bases of PICS and Genesys Contact Center

Comparing the market share of PICS and Genesys Contact Center

Compare PICS vs Genesys Contact Center customers by geography

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