Question 1

What are the different markets in which
        Mitel and
        Genesys Contact Center compete against each other?

Accepted Answer

Mitel and
        Genesys Contact Center compete against each other in
        the Contact Center, Business Phone Systems, Communication, Unified Communications, VoIP And SIP.

Question 2

How does the market share of
        Mitel
        and Genesys Contact Center compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Mitel has a
        0.68%
        market share in comparison to
        Genesys Contact Center’s
        0.11%.
        Since it has a better market share coverage,
        Mitel holds the
        6th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Genesys Contact Center holds the
        21st spot.

Question 3

How many customers are acquired by
        Mitel and
        Genesys Contact Center in the
        Contact Center segment?

Accepted Answer

Mitel has
        8,683 customers and
        Genesys Contact Center has
        1,414 customers in the
        Contact Center
        segment. Mitel has
        7269 more customers than
        Genesys Contact Center in this category.

Question 4

What are the countries in which
        Mitel and
        Genesys Contact Center has more customers?

Accepted Answer

Mitel has more customers in United States, United Kingdom and Canada.
Genesys Contact Center has more customers in United States, Canada and India.

Mitel Vs Genesys Contact Center : In-Depth Comparison

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Comparing the customer bases of Mitel and Genesys Contact Center

Comparing the market share of Mitel and Genesys Contact Center

Compare Mitel vs Genesys Contact Center customers by geography

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