image

Genesys

thumbs_up

thumbs_down

Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well...Read more

Contact Center
icon

Market Share of Genesys

Current Customer(s)

6691

Market Share (Est.)

0.52%

Ranking

#9

Top Competitors and Alternatives of Genesys

The top three of Genesys’s competitors in the Contact Center category are Wix with 72.12%, Zendesk with 13.10%, Freshworks with 2.66% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Wix93464072.12%Genesys vs Wix
Zendesk16976213.10%Genesys vs Zendesk
Freshworks345082.66%Genesys vs Freshworks
Agile CRM319102.46%Genesys vs Agile CRM
Bitrix24220001.70%Genesys vs Bitrix24
Salesforce Service Cloud149711.16%Genesys vs Salesforce Service Cloud
Mitel116300.90%Genesys vs Mitel
LiveAgent76210.59%Genesys vs LiveAgent
Wipro58940.45%Genesys vs Wipro
Zoho Desk53310.41%Genesys vs Zoho Desk
Avaya Contact Center52820.41%Genesys vs Avaya Contact Center
Five934010.26%Genesys vs Five9
NICE inContact33910.26%Genesys vs NICE inContact
PICS32030.25%Genesys vs PICS
Genesys PureCloud30500.24%Genesys vs Genesys PureCloud
LogMeIn Rescue27560.21%Genesys vs LogMeIn Rescue
Verint26870.21%Genesys vs Verint
Aircall25100.19%Genesys vs Aircall
Comm100 Live Chat22520.17%Genesys vs Comm100 Live Chat
Genesys Contact Center16600.13%Genesys vs Genesys Contact Center
image

Popular Comparisons

Top Competitors and Alternatives of Genesys

The top three of Genesys’s competitors in the Contact Center category are Wix with 72.12%, Zendesk with 13.10%, Freshworks with 2.66% market share.

Genesys vs Wix

arrow_icon

Genesys vs Zendesk

arrow_icon

Genesys vs Freshworks

arrow_icon

Genesys vs Agile CRM

arrow_icon

Genesys vs Bitrix24

arrow_icon

Genesys vs Salesforce Service Cloud

arrow_icon

Genesys vs Mitel

arrow_icon

Genesys vs LiveAgent

arrow_icon

Customers of Genesys

Around the world in 2024, over 6690 companies have started using Genesys as Contact Center tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Grupo Financiero Banorte SAB de CV 10,000+MonterreyNuevo LeonMexico
social_iconsocial_iconsocial_iconsocial_icon
PCCW Ltd10,000+Hong KongHong Kong SARPeople's Republic of China
social_iconsocial_iconsocial_iconsocial_icon
Maytag10,000+Benton HarborMichiganUnited States
social_iconsocial_iconsocial_iconsocial_icon
Bosch Rexroth AG10,000+Lohr am MainBavariaGermany
social_iconsocial_iconsocial_iconsocial_icon
PGNiG10,000+WarsawMazoviaPoland
social_iconsocial_icon
Rogers Communications Inc10,000+TorontoOntarioCanada
social_iconsocial_iconsocial_iconsocial_icon
Whirlpool10,000+Benton HarborMichiganUnited States
social_iconsocial_iconsocial_iconsocial_icon
Government Of Ontario10,000+TorontoOntarioCanada
social_iconsocial_iconsocial_iconsocial_icon
Turkiye Halk Bankasi A.S. (Halkbank)10,000+IstanbulIstanbulTurkey
social_iconsocial_iconsocial_iconsocial_icon
AdaptHealth Corp10,000+Plymouth MeetingPennsylvaniaUnited States
social_iconsocial_iconsocial_icon

Uncover hidden demand and identify accounts ready to buy with 6sense Intent Data.

Get a demoKnow More
Company Logo

Genesys Customers by Products and Services

The top three products and services offering customers that use Genesys for Contact Center are Insurance (246), Cloud Services (223), Managed Services (194).

Customers

Download the 6sense Chrome Extension to get verified contact data of Genesys employees

Install Now
Company Logo

Genesys Customers by Employee Size

The majority of Genesys's customers for the contact-center category fall in the company size of 1,000 - 4,999 employees (1329 companies), 10,000+ employees (963 companies), 100 - 249 employees (926 companies).

Employee Size

Genesys Customers by Geography

The top three geographies of Genesys for contact-center are the United States with 3044(58.22%), United Kingdom with 440(8.42%), Australia with 404(7.73%) customers respectively.

Customers

Employees of Genesys

image

Also see other Products/Services by Genesys in:

Interactive Voice Response (IVR)
Communication
Customer Experience
Contact Center

FAQ

Find answers to the most often asked questions by users.

Who are the top Genesys competitors?

Genesys’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Genesys competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys and 40,000 other technologies on the internet. You can also compare Genesys and its feature with top competitors here : Genesys vs Wix Genesys vs Zendesk Genesys vs Freshworks.

faq icon

What is Genesys customer distribution based on company size?

faq icon

What is Genesys market share in the contact-center?

faq icon

What are the top countries that use Genesys?

faq icon

What are the top industries that use Genesys?

faq icon
Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

Get everything in one place

Close deals faster by understanding your clients well. Know their technology stack, contract renewal date, top decision-makers, hiring trends, and top company news in one place.

Get a demo

Get instant access to B2B contact data across the web

Sign Up Today
6sense Logo
social iconssocial iconssocial iconssocial icons
MarketingAccount IdentificationIntent DataData Enrichment & ManagementPredictive AnalyticsOrchestrations & WorkflowsAudience BuildingAdvertisingConversational EmailPipeline IntelligenceIntegrations
SolutionsBusiness ServicesFinancial ServicesTransportation & LogisticsManufacturingTechnologyCustomersMeet Our CustomersCustomer StoriesCustomer ReviewsRevCityKnowledge Base

Company

AboutLeadership TeamCareersNewsroomCommunity

Browse 6sense Data

TechnographicsComparing TechnologiesCompany SearchPeople Search
TermsPrivacy PolicyPrivacy CenterDo Not Sell or Share My Personal Information

© 2024 6sense