Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well...Read more
Current Customer(s)
Market Share (Est.)
Ranking
The top three of Genesys’s competitors in the Contact Center category are Wix with 72.12%, Zendesk with 13.10%, Freshworks with 2.66% market share.
Technology | Domains | Market Share (Est.) | Versus page |
---|---|---|---|
Wix | 934640 | 72.12% | Genesys vs Wix |
Zendesk | 169762 | 13.10% | Genesys vs Zendesk |
Freshworks | 34508 | 2.66% | Genesys vs Freshworks |
Agile CRM | 31910 | 2.46% | Genesys vs Agile CRM |
Bitrix24 | 22000 | 1.70% | Genesys vs Bitrix24 |
Salesforce Service Cloud | 14971 | 1.16% | Genesys vs Salesforce Service Cloud |
Mitel | 11630 | 0.90% | Genesys vs Mitel |
LiveAgent | 7621 | 0.59% | Genesys vs LiveAgent |
Wipro | 5894 | 0.45% | Genesys vs Wipro |
Zoho Desk | 5331 | 0.41% | Genesys vs Zoho Desk |
Avaya Contact Center | 5282 | 0.41% | Genesys vs Avaya Contact Center |
Five9 | 3401 | 0.26% | Genesys vs Five9 |
NICE inContact | 3391 | 0.26% | Genesys vs NICE inContact |
PICS | 3203 | 0.25% | Genesys vs PICS |
Genesys PureCloud | 3050 | 0.24% | Genesys vs Genesys PureCloud |
LogMeIn Rescue | 2756 | 0.21% | Genesys vs LogMeIn Rescue |
Verint | 2687 | 0.21% | Genesys vs Verint |
Aircall | 2510 | 0.19% | Genesys vs Aircall |
Comm100 Live Chat | 2252 | 0.17% | Genesys vs Comm100 Live Chat |
Genesys Contact Center | 1660 | 0.13% | Genesys vs Genesys Contact Center |
Popular Comparisons
The top three of Genesys’s competitors in the Contact Center category are Wix with 72.12%, Zendesk with 13.10%, Freshworks with 2.66% market share.
Genesys vs Wix
Genesys vs Zendesk
Genesys vs Freshworks
Genesys vs Agile CRM
Genesys vs Bitrix24
Genesys vs Salesforce Service Cloud
Genesys vs Mitel
Genesys vs LiveAgent
Around the world in 2024, over 6690 companies have started using Genesys as Contact Center tool.
Customers | Employee Range | City | Region | Country | Social Links |
---|---|---|---|---|---|
Grupo Financiero Banorte SAB de CV | 10,000+ | Monterrey | Nuevo Leon | Mexico | |
PCCW Ltd | 10,000+ | Hong Kong | Hong Kong SAR | People's Republic of China | |
Maytag | 10,000+ | Benton Harbor | Michigan | United States | |
Bosch Rexroth AG | 10,000+ | Lohr am Main | Bavaria | Germany | |
PGNiG | 10,000+ | Warsaw | Mazovia | Poland | |
Rogers Communications Inc | 10,000+ | Toronto | Ontario | Canada | |
Whirlpool | 10,000+ | Benton Harbor | Michigan | United States | |
Government Of Ontario | 10,000+ | Toronto | Ontario | Canada | |
Turkiye Halk Bankasi A.S. (Halkbank) | 10,000+ | Istanbul | Istanbul | Turkey | |
AdaptHealth Corp | 10,000+ | Plymouth Meeting | Pennsylvania | United States |
The top three products and services offering customers that use Genesys for Contact Center are Insurance (246), Cloud Services (223), Managed Services (194).
Customers
The majority of Genesys's customers for the contact-center category fall in the company size of 1,000 - 4,999 employees (1329 companies), 10,000+ employees (963 companies), 100 - 249 employees (926 companies).
Employee Size
The top three geographies of Genesys for contact-center are the United States with 3044(58.22%), United Kingdom with 440(8.42%), Australia with 404(7.73%) customers respectively.
Customers
Find answers to the most often asked questions by users.
Who are the top Genesys competitors?
Genesys’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Genesys competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys and 40,000 other technologies on the internet. You can also compare Genesys and its feature with top competitors here : Genesys vs Wix Genesys vs Zendesk Genesys vs Freshworks.
What is Genesys customer distribution based on company size?
What is Genesys market share in the contact-center?
What are the top countries that use Genesys?
What are the top industries that use Genesys?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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