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Genesys Contact Center

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Genesys Contact Center provides the best contact centre software to drive remarkable customer experiences for organisations of any size.

Contact Center
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Market Share of Genesys Contact Center

Current Customer(s)

1660

Market Share (Est.)

0.13%

Ranking

#21

Top Competitors and Alternatives of Genesys Contact Center

The top three of Genesys Contact Center’s competitors in the Contact Center category are Wix with 72.12%, Zendesk with 13.10%, Freshworks with 2.66% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Wix93464072.12%Genesys Contact Center vs Wix
Zendesk16976213.10%Genesys Contact Center vs Zendesk
Freshworks345082.66%Genesys Contact Center vs Freshworks
Agile CRM319102.46%Genesys Contact Center vs Agile CRM
Bitrix24220001.70%Genesys Contact Center vs Bitrix24
Salesforce Service Cloud149711.16%Genesys Contact Center vs Salesforce Service Cloud
Mitel116300.90%Genesys Contact Center vs Mitel
LiveAgent76210.59%Genesys Contact Center vs LiveAgent
Genesys66910.52%Genesys Contact Center vs Genesys
Wipro58940.45%Genesys Contact Center vs Wipro
Zoho Desk53310.41%Genesys Contact Center vs Zoho Desk
Avaya Contact Center52820.41%Genesys Contact Center vs Avaya Contact Center
Five934010.26%Genesys Contact Center vs Five9
NICE inContact33910.26%Genesys Contact Center vs NICE inContact
PICS32030.25%Genesys Contact Center vs PICS
Genesys PureCloud30500.24%Genesys Contact Center vs Genesys PureCloud
LogMeIn Rescue27560.21%Genesys Contact Center vs LogMeIn Rescue
Verint26870.21%Genesys Contact Center vs Verint
Aircall25100.19%Genesys Contact Center vs Aircall
Comm100 Live Chat22520.17%Genesys Contact Center vs Comm100 Live Chat
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Popular Comparisons

Top Competitors and Alternatives of Genesys Contact Center

The top three of Genesys Contact Center’s competitors in the Contact Center category are Wix with 72.12%, Zendesk with 13.10%, Freshworks with 2.66% market share.

Genesys Contact Center vs Wix

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Genesys Contact Center vs Zendesk

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Genesys Contact Center vs Freshworks

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Genesys Contact Center vs Agile CRM

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Genesys Contact Center vs Bitrix24

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Genesys Contact Center vs Salesforce Service Cloud

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Genesys Contact Center vs Mitel

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Genesys Contact Center vs LiveAgent

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Customers of Genesys Contact Center

Around the world in 2024, over 1660 companies have started using Genesys Contact Center as Contact Center tool.

CustomersEmployee RangeCityRegionCountrySocial Links
IDP Education5,000 - 9,999MelbourneVictoriaAustralia
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Thermo Fisher Scientific10,000+WalthamMassachusettsUnited States
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Parser100 - 249LondonEnglandUnited Kingdom
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Admiral Group Plc5,000 - 9,999CardiffWalesUnited Kingdom
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Genesys (Genesys Telecommunications Laboratories, Inc.)5,000 - 9,999Daly CityCaliforniaUnited States
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Canadian Imperial Bank of Commerce (CIBC)10,000+TorontoOntarioCanada
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Juma Al Majid Group5,000 - 9,999DubaiDubaiUnited Arab Emirates
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Five91,000 - 4,999San RamonCaliforniaUnited States
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NTT Data10,000+PlanoTexasUnited States
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Concentrix Corporation10,000+FremontCaliforniaUnited States
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Genesys Contact Center Customers by Products and Services

The top three products and services offering customers that use Genesys Contact Center for Contact Center are Cloud Services (101), Insurance (82), Managed Services (75).

Customers

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Genesys Contact Center Customers by Employee Size

The majority of Genesys Contact Center's customers for the contact-center category fall in the company size of 10,000+ employees (397 companies), 1,000 - 4,999 employees (348 companies), 100 - 249 employees (195 companies).

Employee Size

Genesys Contact Center Customers by Geography

The top three geographies of Genesys Contact Center for contact-center are the United States with 842(66.30%), Canada with 81(6.38%), India with 70(5.51%) customers respectively.

Customers

Employees of Genesys Contact Center

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Also see other Products/Services by Genesys Contact Center in:

Contact Center

FAQ

Find answers to the most often asked questions by users.

Who are the top Genesys Contact Center competitors?

Genesys Contact Center’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Genesys Contact Center competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys Contact Center and 40,000 other technologies on the internet. You can also compare Genesys Contact Center and its feature with top competitors here : Genesys Contact Center vs Wix Genesys Contact Center vs Zendesk Genesys Contact Center vs Freshworks.

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What is Genesys Contact Center customer distribution based on company size?

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What is Genesys Contact Center market share in the contact-center?

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What are the top countries that use Genesys Contact Center?

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What are the top industries that use Genesys Contact Center?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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