Genesys Contact Center provides the best contact centre software to drive remarkable customer experiences for organisations of any size.
Current Customer(s)
Market Share (Est.)
Ranking
The top three of Genesys Contact Center’s competitors in the Contact Center category are Wix with 72.12%, Zendesk with 13.10%, Freshworks with 2.66% market share.
Popular Comparisons
The top three of Genesys Contact Center’s competitors in the Contact Center category are Wix with 72.12%, Zendesk with 13.10%, Freshworks with 2.66% market share.
Genesys Contact Center vs Wix
Genesys Contact Center vs Zendesk
Genesys Contact Center vs Freshworks
Genesys Contact Center vs Agile CRM
Genesys Contact Center vs Bitrix24
Genesys Contact Center vs Salesforce Service Cloud
Genesys Contact Center vs Mitel
Genesys Contact Center vs LiveAgent
Around the world in 2024, over 1660 companies have started using Genesys Contact Center as Contact Center tool.
Customers | Employee Range | City | Region | Country | Social Links |
---|---|---|---|---|---|
IDP Education | 5,000 - 9,999 | Melbourne | Victoria | Australia | |
Thermo Fisher Scientific | 10,000+ | Waltham | Massachusetts | United States | |
Parser | 100 - 249 | London | England | United Kingdom | |
Admiral Group Plc | 5,000 - 9,999 | Cardiff | Wales | United Kingdom | |
Genesys (Genesys Telecommunications Laboratories, Inc.) | 5,000 - 9,999 | Daly City | California | United States | |
Canadian Imperial Bank of Commerce (CIBC) | 10,000+ | Toronto | Ontario | Canada | |
Juma Al Majid Group | 5,000 - 9,999 | Dubai | Dubai | United Arab Emirates | |
Five9 | 1,000 - 4,999 | San Ramon | California | United States | |
NTT Data | 10,000+ | Plano | Texas | United States | |
Concentrix Corporation | 10,000+ | Fremont | California | United States |
The top three products and services offering customers that use Genesys Contact Center for Contact Center are Cloud Services (101), Insurance (82), Managed Services (75).
Customers
The majority of Genesys Contact Center's customers for the contact-center category fall in the company size of 10,000+ employees (397 companies), 1,000 - 4,999 employees (348 companies), 100 - 249 employees (195 companies).
Employee Size
The top three geographies of Genesys Contact Center for contact-center are the United States with 842(66.30%), Canada with 81(6.38%), India with 70(5.51%) customers respectively.
Customers
Find answers to the most often asked questions by users.
Who are the top Genesys Contact Center competitors?
Genesys Contact Center’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Genesys Contact Center competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys Contact Center and 40,000 other technologies on the internet. You can also compare Genesys Contact Center and its feature with top competitors here : Genesys Contact Center vs Wix Genesys Contact Center vs Zendesk Genesys Contact Center vs Freshworks.
What is Genesys Contact Center customer distribution based on company size?
What is Genesys Contact Center market share in the contact-center?
What are the top countries that use Genesys Contact Center?
What are the top industries that use Genesys Contact Center?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
Close deals faster by understanding your clients well. Know their technology stack, contract renewal date, top decision-makers, hiring trends, and top company news in one place.
Get a demo