Question 1

What are the different markets in which
        Freshworks and
        Mitel compete against each other?

Accepted Answer

Freshworks and
        Mitel compete against each other in
        the Contact Center, Business Phone Systems, Communication, Customer Experience, Customer Support Services.

Question 2

How does the market share of
        Freshworks
        and Mitel compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Freshworks has a
        2.66%
        market share in comparison to
        Mitel’s
        0.68%.
        Since it has a better market share coverage,
        Freshworks holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Mitel holds the
        6th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Mitel in the
        Contact Center segment?

Accepted Answer

Freshworks has
        33,684 customers and
        Mitel has
        8,683 customers in the
        Contact Center
        segment. Freshworks has
        25001 more customers than
        Mitel in this category.

Question 4

What are the countries in which
        Freshworks and
        Mitel has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Mitel has more customers in United States, United Kingdom and Canada.

Freshworks Vs Mitel : In-Depth Comparison

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Comparing the customer bases of Freshworks and Mitel

Comparing the market share of Freshworks and Mitel

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