Question 1

What are the different markets in which
        Freshworks and
        Five9 compete against each other?

Accepted Answer

Freshworks and
        Five9 compete against each other in
        the Contact Center, Customer Experience, Auto Dialer, Call Recording, Communication.

Question 2

How does the market share of
        Freshworks
        and Five9 compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Freshworks has a
        2.66%
        market share in comparison to
        Five9’s
        0.24%.
        Since it has a better market share coverage,
        Freshworks holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Five9 holds the
        15th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Five9 in the
        Contact Center segment?

Accepted Answer

Freshworks has
        33,684 customers and
        Five9 has
        3,078 customers in the
        Contact Center
        segment. Freshworks has
        30606 more customers than
        Five9 in this category.

Question 4

What are the countries in which
        Freshworks and
        Five9 has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Five9 has more customers in United States, Canada and United Kingdom.

Freshworks Vs Five9 : In-Depth Comparison

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Comparing the customer bases of Freshworks and Five9

Comparing the market share of Freshworks and Five9

Compare Freshworks vs Five9 customers by geography

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