Freshworks

Yes, I use this too
No, I don't use this

Freshdesk is a SaaS based, multichannel customer support software for businesses of all sizes, with gamification, automation, and is free for up to three agents.

Top Competitors and Alternatives of Freshworks

The top three of Freshworks’s competitors in the Contact Center category are Wix with 65.89%, Zendesk with 15.58%, Desk.com Chat with 2.77% market share.

    Top Competitors and Alternatives of Freshworks

    The top three of Freshworks’s competitors in the Contact Center category are Wix with 65.89%, Zendesk with 15.58%, Desk.com Chat with 2.77% market share.

    Customers of Freshworks

    Around the world in 2023, over 20471 companies have started using Freshworks as Contact Center tool.

    Customers Employee Range City Region Country Social Links
    Springer Nature 10,000+ London England United Kingdom
    University Of Pennsylvania 10,000+ Philadelphia Pennsylvania United States
    Pearson Plc 10,000+ London England United Kingdom
    Office Depot, Inc. (ODP) 10,000+ Boca Raton Florida United States
    Delivery Hero SE 10,000+ Berlin Berlin Germany
    Averda 10,000+ Dubai Dubai United Arab Emirates
    Flipkart 10,000+ Bengaluru Karnataka India
    University Of Washington Bothell 10,000+ Bothell Washington United States
    University Of Alabama At Birmingham 10,000+ Birmingham Alabama United States
    United Bank For Africa 10,000+ Lagos Lagos Nigeria

    Uncover hidden demand and identify accounts ready to buy with 6sense Intent Data.

    Know More

    Freshworks Customers by Industry

    The three top industries that use Freshworks for Contact Center are Marketing (374), Technology (374), Software (360).

    Freshworks Customers by Employee Size

    The majority of Freshworks’s customers for the contact-center category fall in the company size of 0 - 9 employees (11128 companies), 20 - 49 employees (7768 companies), 10 - 19 employees (3895 companies).

    Freshworks Customers by Geography

    The top three geographies of Freshworks for contact-center are the United States with 12378(38.30%), United Kingdom with 3201(9.91%), India with 2528(7.82%) customers respectively.

    Employees of Freshworks

    Download the 6sense Chrome Extension to get verified contact data of Freshworks employees

    Install Now

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Freshworks competitors?

    Freshworks’s Top competitors in the contact-center category are Wix, Zendesk, Desk.com Chat. You can view a full list of Freshworks competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshworks and 40,000 other technologies on the internet.You can also compare Freshworks and its feature with top competitors here : Freshworks vs Wix Freshworks vs Zendesk Freshworks vs Desk.com Chat .

    What is Freshworks customer distribution based on company size?

    The majority of Freshworks’s customers for the contact-center category fall in the company size of 0 - 9 employees (11128 companies), 20 - 49 employees (7768 companies), 10 - 19 employees (3895 companies). You can view a distribution chart of Freshworks customers by company size here.

    What is Freshworks market share in the contact-center?

    Freshworks has market share of 2.68% in contact-center market. Freshworks competes with 142 competitor tools in contact-center category. The top alternatives for Freshworks contact-center tool are Wix with 65.89%, Zendesk with 15.58%, Desk.com Chat with 2.77% market share.

    What are the top industries that use Freshworks?

    Top industries that use Freshworks for contact-center are Marketing (374), Technology (374), Software (360).

    What are the top countries that use Freshworks?

    Around the world in 2023, over 20471 companies have started using Freshworks as contact-center tool. Companies using Freshworks for contact-center are majorly from United States with 12378 customers. 38.30% of Freshworks customers are from the United States. Other top countries using Freshworks are United Kingdom and India with 3201(9.91%) and 2528(7.82%) customers respectively.

    Justine Lyon
    Justine Lyon
    Senior VP of Sales, Ally
    At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
    Get everything in one place

    Close deals faster by understanding your clients well. Know their technology stack, contract renewal date, top decision-makers, hiring trends, and top company news in one place.