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Freshworks

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Freshdesk is a SaaS based, multichannel customer support software for businesses of all sizes, with gamification, automation, and is free for up to th...Read more

Contact Center
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Market Share of Freshworks

Current Customer(s)

31441

Market Share (Est.)

2.03%

Ranking

#4

Top Competitors and Alternatives of Freshworks

The top three of Freshworks’s competitors in the Contact Center category are Wix with 79.22%, Zendesk with 10.43%, Agile CRM with 2.78% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Wix122832179.22%Freshworks vs Wix
Zendesk16178810.43%Freshworks vs Zendesk
Agile CRM431132.78%Freshworks vs Agile CRM
Bitrix2479340.51%Freshworks vs Bitrix24
Salesforce Service Cloud78840.51%Freshworks vs Salesforce Service Cloud
Mitel71520.46%Freshworks vs Mitel
LiveAgent65370.42%Freshworks vs LiveAgent
Zoho Desk51900.33%Freshworks vs Zoho Desk
Genesys44010.28%Freshworks vs Genesys
PICS36210.23%Freshworks vs PICS
Wipro35570.23%Freshworks vs Wipro
Avaya Contact Center32200.21%Freshworks vs Avaya Contact Center
NICE inContact28100.18%Freshworks vs NICE inContact
Aircall27920.18%Freshworks vs Aircall
Genesys PureCloud27270.18%Freshworks vs Genesys PureCloud
Five926940.17%Freshworks vs Five9
Verint25810.17%Freshworks vs Verint
LogMeIn Rescue22730.15%Freshworks vs LogMeIn Rescue
Comm100 Live Chat20810.13%Freshworks vs Comm100 Live Chat
Talkdesk12550.08%Freshworks vs Talkdesk
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Popular Comparisons

Top Competitors and Alternatives of Freshworks

The top three of Freshworks’s competitors in the Contact Center category are Wix with 79.22%, Zendesk with 10.43%, Agile CRM with 2.78% market share.

Freshworks vs Wix

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Freshworks vs Zendesk

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Freshworks vs Agile CRM

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Freshworks vs Bitrix24

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Freshworks vs Salesforce Service Cloud

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Freshworks vs Mitel

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Freshworks vs LiveAgent

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Freshworks vs Zoho Desk

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Customers of Freshworks

Around the world in 2025, over 31441 companies have started using Freshworks as Contact Center tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Rituals10,000+AmsterdamNorth HollandNetherlands
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Dhani10,000+MumbaiMaharashtraIndia
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Yard Force Distribution10,000+YorkEnglandUnited Kingdom
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University Of Pennsylvania10,000+PhiladelphiaPennsylvaniaUnited States
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Miami Association Of Realtors10,000+MiamiFloridaUnited States
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Beyondsoft10,000+BellevueWashingtonUnited States
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Gale Healthcare10,000+TampaFloridaUnited States
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PVABNAMRO10,000+AmsterdamNorth HollandNetherlands
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Digital Architects NetWork10,000+VoorthuizenGelderlandNetherlands
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Jeffco Public Schools - Colorado10,000+GoldenColoradoUnited States
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Freshworks Customers by Products and Services

The top three products and services offering customers that use Freshworks for Contact Center are Software (283), Marketing (283), Technology (268).

Customers

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Freshworks Customers by Employee Size

The majority of Freshworks's customers for the contact-center category fall in the company size of 0 - 9 employees (11726 companies), 20 - 49 employees (9018 companies), 100 - 249 employees (4665 companies).

Employee Size

Freshworks Customers by Geography

The top three geographies of Freshworks for contact-center are the United States with 11488(47.07%), United Kingdom with 3244(13.29%), India with 2294(9.40%) customers respectively.

Customers

Employees of Freshworks

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Also see other Products/Services by Freshworks in:

Knowledge Management
Business Phone Systems
Contact Center
Customer Experience
Project Collaboration

FAQ

Find answers to the most often asked questions by users.

Who are the top Freshworks competitors?

Freshworks’s Top competitors in the contact-center category are Wix, Zendesk, Agile CRM. You can view a full list of Freshworks competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshworks and 40,000 other technologies on the internet. You can also compare Freshworks and its feature with top competitors here : Freshworks vs Wix Freshworks vs Zendesk Freshworks vs Agile CRM.

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What is Freshworks customer distribution based on company size?

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What is Freshworks market share in the contact-center?

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What are the top countries that use Freshworks?

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What are the top industries that use Freshworks?

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