Freshworks
Freshdesk is a SaaS based, multichannel customer support software for businesses of all sizes, with gamification, automation, and is free for up to th...Read more
Market Share of Freshworks
Current Customer(s)
38198
Market Share (Est.)
1.83%
Ranking
#4
Top Competitors and Alternatives of Freshworks
The top three of Freshworks’s competitors in the Contact Center category are Wix with 81.25%, Zendesk with 8.77%, Agile CRM with 2.05% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Wix | 1695073 | 81.25% | Freshworks vs Wix |
| Zendesk | 182890 | 8.77% | Freshworks vs Zendesk |
| Agile CRM | 42853 | 2.05% | Freshworks vs Agile CRM |
| Salesforce Service Cloud | 13055 | 0.63% | Freshworks vs Salesforce Service Cloud |
| Mitel | 11932 | 0.57% | Freshworks vs Mitel |
| Bitrix24 | 9783 | 0.47% | Freshworks vs Bitrix24 |
| Genesys | 7808 | 0.37% | Freshworks vs Genesys |
| LiveAgent | 7360 | 0.35% | Freshworks vs LiveAgent |
| Zoho Desk | 6465 | 0.31% | Freshworks vs Zoho Desk |
| Wipro | 6308 | 0.30% | Freshworks vs Wipro |
| Avaya Contact Center | 6025 | 0.29% | Freshworks vs Avaya Contact Center |
| PICS | 4460 | 0.21% | Freshworks vs PICS |
| Aircall | 3817 | 0.18% | Freshworks vs Aircall |
| Verint | 3798 | 0.18% | Freshworks vs Verint |
| Genesys PureCloud | 3695 | 0.18% | Freshworks vs Genesys PureCloud |
| Five9 | 3674 | 0.18% | Freshworks vs Five9 |
| NICE inContact | 3256 | 0.16% | Freshworks vs NICE inContact |
| LogMeIn Rescue | 2677 | 0.13% | Freshworks vs LogMeIn Rescue |
| Comm100 Live Chat | 2154 | 0.10% | Freshworks vs Comm100 Live Chat |
| Talkdesk | 2061 | 0.10% | Freshworks vs Talkdesk |
Popular Comparisons
Top Competitors and Alternatives of Freshworks
The top three of Freshworks’s competitors in the Contact Center category are Wix with 81.25%, Zendesk with 8.77%, Agile CRM with 2.05% market share.
Freshworks vs Wix
Freshworks vs Zendesk
Freshworks vs Agile CRM
Freshworks vs Salesforce Service Cloud
Freshworks vs Mitel
Freshworks vs Bitrix24
Freshworks vs Genesys
Freshworks vs LiveAgent
Customers of Freshworks
Around the world in 2025, over 37799 companies have started using Freshworks as Contact Center tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Curtin University | 10,000+ | Perth | Western Australia | Australia |     |
| Shawmut Services | 10,000+ | Boston | Massachusetts | United States | |
| StarTek | 10,000+ | Denver | Colorado | United States | |
| HDFC Life | 10,000+ | Mumbai | Maharashtra | India | |
| Nityo Infotech | 10,000+ | Princeton Meadows | New Jersey | United States | |
| University Of Alberta | 10,000+ | Edmonton | Alberta | Canada | |
| ModSquad | 10,000+ | Sacramento | California | United States | |
| University Of Canterbury | 10,000+ | Christchurch | Canterbury | New Zealand | |
| Duke University | 10,000+ | Durham | North Carolina | United States | |
| Alstom | 10,000+ | Saint-Ouen | Ile-de-France | France | |
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Freshworks Customers by Products and Services
The top three products and services offering customers that use Freshworks for Contact Center are Marketing (341), Technology (336), Software (329).
Customers
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Freshworks Customers by Employee Size
The majority of Freshworks's customers for the contact-center category fall in the company size of 0 - 9 employees (13338 companies), 20 - 49 employees (9980 companies), 100 - 249 employees (5703 companies).
Employee Size
Freshworks Customers by Geography
The top three geographies of Freshworks for contact-center are the United States with 13712(46.81%), United Kingdom with 3937(13.44%), India with 2559(8.74%) customers respectively.
Customers
Employees of Freshworks
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FAQ
Find answers to the most often asked questions by users.
Who are the top Freshworks competitors?
Freshworks’s Top competitors in the contact-center category are Wix, Zendesk, Agile CRM. You can view a full list of Freshworks competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshworks and 40,000 other technologies on the internet. You can also compare Freshworks and its feature with top competitors here : Freshworks vs Wix Freshworks vs Zendesk Freshworks vs Agile CRM.
What is Freshworks customer distribution based on company size?
What is Freshworks market share in the contact-center?
What are the top countries that use Freshworks?
What are the top industries that use Freshworks?
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