Technology Profile
Market Share
Top Competitors
Customers
Customers by Industry
Customers by Size
Customers by Geo
Employees
FAQs
Copy link
- Copy link
Freshworks
Yes, I use this too
No, I don't use this
Freshdesk is a SaaS based, multichannel customer support software for businesses of all sizes, with gamification, automation, and is free for up to three agents.
Market Share of Freshworks
- Current Customer(s) The number of companies that currently use Freshworks
- 32317
- Websites Added The number of companies that have started using Freshworks in the past month.
245- compared to last month
- Websites Dropped The number of companies that have stopped using Freshworks in the past month.
260- compared to last month
Top Competitors and Alternatives of Freshworks
The top three of Freshworks’s competitors in the Contact Center category are Wix with 65.89%, Zendesk with 15.58%, Desk.com Chat with 2.77% market share.
Popular Comparisons
Top Competitors and Alternatives of Freshworks
The top three of Freshworks’s competitors in the Contact Center category are Wix with 65.89%, Zendesk with 15.58%, Desk.com Chat with 2.77% market share.
Customers of Freshworks
Around the world in 2023, over 20471 companies have started using Freshworks as Contact Center tool.
Uncover hidden demand and identify accounts ready to buy with 6sense Intent Data.
Freshworks Customers by Industry
The three top industries that use Freshworks for Contact Center are Marketing (374), Technology (374), Software (360).
Freshworks Customers by Employee Size
The majority of Freshworks’s customers for the contact-center category fall in the company size of 0 - 9 employees (11128 companies), 20 - 49 employees (7768 companies), 10 - 19 employees (3895 companies).
Freshworks Customers by Geography
The top three geographies of Freshworks for contact-center are the United States with 12378(38.30%), United Kingdom with 3201(9.91%), India with 2528(7.82%) customers respectively.
Employees of Freshworks
Download the 6sense Chrome Extension to get verified contact data of Freshworks employees
Install Now
FAQ
Find answers to the most often asked questions by users.
Who are the top Freshworks competitors?
Freshworks’s Top competitors in the contact-center category are Wix, Zendesk, Desk.com Chat. You can view a full list of Freshworks competitors . 6sense uses advanced data mining and AI algorithms to track customers and of Freshworks and 40,000 other technologies on the internet.You can also compare Freshworks and its feature with top competitors here : Freshworks vs Wix Freshworks vs Zendesk Freshworks vs Desk.com Chat .
What is Freshworks customer distribution based on company size?
The majority of Freshworks’s customers for the contact-center category fall in the company size of 0 - 9 employees (11128 companies), 20 - 49 employees (7768 companies), 10 - 19 employees (3895 companies). You can view a distribution chart of Freshworks customers by company size .
What is Freshworks market share in the contact-center?
Freshworks has market share of 2.68% in contact-center market. Freshworks competes with 142 competitor tools in contact-center category. The top alternatives for Freshworks contact-center tool are Wix with 65.89%, Zendesk with 15.58%, Desk.com Chat with 2.77% market share.
What are the top industries that use Freshworks?
Top industries that use Freshworks for contact-center are Marketing (374), Technology (374), Software (360).
What are the top countries that use Freshworks?
Around the world in 2023, over 20471 companies have started using Freshworks as contact-center tool. Companies using Freshworks for contact-center are majorly from United States with 12378 customers. 38.30% of Freshworks customers are from the United States. Other top countries using Freshworks are United Kingdom and India with 3201(9.91%) and 2528(7.82%) customers respectively.
Get everything in one place
Close deals faster by understanding your clients well. Know their technology stack, contract renewal date, top decision-makers, hiring trends, and top company news in one place.