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Freshworks

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Freshdesk is a SaaS based, multichannel customer support software for businesses of all sizes, with gamification, automation, and is free for up to th...Read more

Contact Center
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Market Share of Freshworks

Current Customer(s)

34508

Market Share (Est.)

2.66%

Ranking

#3

Top Competitors and Alternatives of Freshworks

The top three of Freshworks’s competitors in the Contact Center category are Wix with 72.12%, Zendesk with 13.10%, Agile CRM with 2.46% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Wix93464072.12%Freshworks vs Wix
Zendesk16976213.10%Freshworks vs Zendesk
Agile CRM319102.46%Freshworks vs Agile CRM
Bitrix24220001.70%Freshworks vs Bitrix24
Salesforce Service Cloud149711.16%Freshworks vs Salesforce Service Cloud
Mitel116300.90%Freshworks vs Mitel
LiveAgent76210.59%Freshworks vs LiveAgent
Genesys66910.52%Freshworks vs Genesys
Wipro58940.45%Freshworks vs Wipro
Zoho Desk53310.41%Freshworks vs Zoho Desk
Avaya Contact Center52820.41%Freshworks vs Avaya Contact Center
Five934010.26%Freshworks vs Five9
NICE inContact33910.26%Freshworks vs NICE inContact
PICS32030.25%Freshworks vs PICS
Genesys PureCloud30500.24%Freshworks vs Genesys PureCloud
LogMeIn Rescue27560.21%Freshworks vs LogMeIn Rescue
Verint26870.21%Freshworks vs Verint
Aircall25100.19%Freshworks vs Aircall
Comm100 Live Chat22520.17%Freshworks vs Comm100 Live Chat
Genesys Contact Center16600.13%Freshworks vs Genesys Contact Center
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Popular Comparisons

Top Competitors and Alternatives of Freshworks

The top three of Freshworks’s competitors in the Contact Center category are Wix with 72.12%, Zendesk with 13.10%, Agile CRM with 2.46% market share.

Freshworks vs Wix

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Freshworks vs Zendesk

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Freshworks vs Agile CRM

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Freshworks vs Bitrix24

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Freshworks vs Salesforce Service Cloud

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Freshworks vs Mitel

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Freshworks vs LiveAgent

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Freshworks vs Genesys

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Customers of Freshworks

Around the world in 2024, over 34495 companies have started using Freshworks as Contact Center tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Ingram Micro10,000+IrvineCaliforniaUnited States
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Springer Nature10,000+BerlinBerlinGermany
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Panasonic10,000+KadomaOsakaJapan
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artandsuccess.com10,000+ManhattanMontanaUnited States
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State Of Utah10,000+Salt Lake CityUtahUnited States
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United Bank For Africa10,000+LagosLagosNigeria
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University Of Missouri10,000+EstherMissouriUnited States
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Dr. Cheryl Winter / VITAL Health Solutions10,000+ConroeTexasUnited States
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Thomas Cook10,000+LondonEnglandUnited Kingdom
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The School District Of Lee County10,000+Fort MyersFloridaUnited States
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Freshworks Customers by Products and Services

The top three products and services offering customers that use Freshworks for Contact Center are Software (371), Marketing (370), Technology (358).

Customers

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Freshworks Customers by Employee Size

The majority of Freshworks's customers for the contact-center category fall in the company size of 0 - 9 employees (11122 companies), 20 - 49 employees (7721 companies), 10 - 19 employees (5138 companies).

Employee Size

Freshworks Customers by Geography

The top three geographies of Freshworks for contact-center are the United States with 13090(49.21%), United Kingdom with 3421(12.86%), India with 2618(9.84%) customers respectively.

Customers

Employees of Freshworks

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Also see other Products/Services by Freshworks in:

Contact Center
Business Phone Systems
Knowledge Management
Project Collaboration
Customer Experience

FAQ

Find answers to the most often asked questions by users.

Who are the top Freshworks competitors?

Freshworks’s Top competitors in the contact-center category are Wix, Zendesk, Agile CRM. You can view a full list of Freshworks competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshworks and 40,000 other technologies on the internet. You can also compare Freshworks and its feature with top competitors here : Freshworks vs Wix Freshworks vs Zendesk Freshworks vs Agile CRM.

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What is Freshworks customer distribution based on company size?

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What is Freshworks market share in the contact-center?

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What are the top countries that use Freshworks?

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What are the top industries that use Freshworks?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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