Question 1

What are the different markets in which
        LiveAgent and
        Desk.com Chat compete against each other?

Accepted Answer

LiveAgent and
        Desk.com Chat compete against each other in
        the Contact Center, Customer Experience, Helpdesk Tools, Instant Messaging And Chat, Knowledge Management.

Question 2

How does the market share of
        LiveAgent
        and Desk.com Chat compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        LiveAgent has a
        0.60%
        market share in comparison to
        Desk.com Chat’s
        0.06%.
        Since it has a better market share coverage,
        LiveAgent holds the
        7th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Desk.com Chat holds the
        29th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        Desk.com Chat in the
        Contact Center segment?

Accepted Answer

LiveAgent has
        7,609 customers and
        Desk.com Chat has
        761 customers in the
        Contact Center
        segment. LiveAgent has
        6848 more customers than
        Desk.com Chat in this category.

Question 4

What are the countries in which
        LiveAgent and
        Desk.com Chat has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Australia.
Desk.com Chat has more customers in United States, Canada and United Kingdom.

LiveAgent Vs Desk.com Chat : In-Depth Comparison

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Comparing the customer bases of LiveAgent and Desk.com Chat

Comparing the market share of LiveAgent and Desk.com Chat

Compare LiveAgent vs Desk.com Chat customers by geography

Customer Movements for this month

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