Question 1

What are the different markets in which
        Bitrix24 and
        Desk.com Chat compete against each other?

Accepted Answer

Bitrix24 and
        Desk.com Chat compete against each other in
        the Contact Center, Business Phone Systems, Communication, Document Management, Employee Scheduling.

Question 2

How does the market share of
        Bitrix24
        and Desk.com Chat compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Bitrix24 has a
        1.61%
        market share in comparison to
        Desk.com Chat’s
        0.08%.
        Since it has a better market share coverage,
        Bitrix24 holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Desk.com Chat holds the
        26th spot.

Question 3

How many customers are acquired by
        Bitrix24 and
        Desk.com Chat in the
        Contact Center segment?

Accepted Answer

Bitrix24 has
        20,995 customers and
        Desk.com Chat has
        1,046 customers in the
        Contact Center
        segment. Bitrix24 has
        19949 more customers than
        Desk.com Chat in this category.

Question 4

What are the countries in which
        Bitrix24 and
        Desk.com Chat has more customers?

Accepted Answer

Bitrix24 has more customers in United States, Brazil and Ukraine.
Desk.com Chat has more customers in United States, Canada and United Kingdom.

Bitrix24 Vs Desk.com Chat : In-Depth Comparison

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Comparing the customer bases of Bitrix24 and Desk.com Chat

Comparing the market share of Bitrix24 and Desk.com Chat

Compare Bitrix24 vs Desk.com Chat customers by geography

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