Question 1

What are the different markets in which
        Genesys and
        Connect First compete against each other?

Accepted Answer

Genesys and
        Connect First compete against each other in
        the Contact Center, Interactive Voice Response (IVR), Communication, Customer Experience, Predictive Dialer.

Question 2

How does the market share of
        Genesys
        and Connect First compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Genesys has a
        0.44%
        market share in comparison to
        Connect First’s
        0.00%.
        Since it has a better market share coverage,
        Genesys holds the
        9th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Connect First holds the
        108th spot.

Question 3

How many customers are acquired by
        Genesys and
        Connect First in the
        Contact Center segment?

Accepted Answer

Genesys has
        5,549 customers and
        Connect First has
        10 customers in the
        Contact Center
        segment. Genesys has
        5539 more customers than
        Connect First in this category.

Question 4

What are the countries in which
        Genesys and
        Connect First has more customers?

Accepted Answer

Genesys has more customers in United States, Australia and United Kingdom.
Connect First has more customers in United States, Philippines and Singapore.

Genesys Vs Connect First : In-Depth Comparison

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Comparing the customer bases of Genesys and Connect First

Comparing the market share of Genesys and Connect First

Compare Genesys vs Connect First customers by geography

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