Question 1

What are the different markets in which
        Freshworks and
        Connect First compete against each other?

Accepted Answer

Freshworks and
        Connect First compete against each other in
        the Contact Center, Customer Experience, Customer Support Services, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Freshworks
        and Connect First compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Freshworks has a
        2.68%
        market share in comparison to
        Connect First’s
        0.00%.
        Since it has a better market share coverage,
        Freshworks holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Connect First holds the
        108th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Connect First in the
        Contact Center segment?

Accepted Answer

Freshworks has
        33,897 customers and
        Connect First has
        10 customers in the
        Contact Center
        segment. Freshworks has
        33887 more customers than
        Connect First in this category.

Question 4

What are the countries in which
        Freshworks and
        Connect First has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Connect First has more customers in United States, Philippines and Singapore.

Freshworks Vs Connect First : In-Depth Comparison

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Comparing the customer bases of Freshworks and Connect First

Comparing the market share of Freshworks and Connect First

Compare Freshworks vs Connect First customers by geography

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