Question 1

What are the different markets in which
        Genesys PureCloud and
        CloudCall compete against each other?

Accepted Answer

Genesys PureCloud and
        CloudCall compete against each other in
        the Contact Center, Interactive Voice Response (IVR), VoIP And SIP, Auto Dialer, Call Recording.

Question 2

How does the market share of
        Genesys PureCloud
        and CloudCall compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Genesys PureCloud has a
        0.24%
        market share in comparison to
        CloudCall’s
        0.00%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        15th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        CloudCall holds the
        133rd spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        CloudCall in the
        Contact Center segment?

Accepted Answer

Genesys PureCloud has
        3,091 customers and
        CloudCall has
        2 customers in the
        Contact Center
        segment. Genesys PureCloud has
        3089 more customers than
        CloudCall in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        CloudCall has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, Australia and United Kingdom.
CloudCall has more customers in and United Kingdom.

Genesys PureCloud Vs CloudCall : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and CloudCall

Comparing the market share of Genesys PureCloud and CloudCall

Compare Genesys PureCloud vs CloudCall customers by geography

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