Question 1

What are the different markets in which
        Genesys and
        Cisco Outbound Option compete against each other?

Accepted Answer

Genesys and
        Cisco Outbound Option compete against each other in
        the Contact Center, Communication, Customer Experience, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Genesys
        and Cisco Outbound Option compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Genesys has a
        0.44%
        market share in comparison to
        Cisco Outbound Option’s
        0.00%.
        Since it has a better market share coverage,
        Genesys holds the
        9th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Cisco Outbound Option holds the
        104th spot.

Question 3

How many customers are acquired by
        Genesys and
        Cisco Outbound Option in the
        Contact Center segment?

Accepted Answer

Genesys has
        5,549 customers and
        Cisco Outbound Option has
        12 customers in the
        Contact Center
        segment. Genesys has
        5537 more customers than
        Cisco Outbound Option in this category.

Question 4

What are the countries in which
        Genesys and
        Cisco Outbound Option has more customers?

Accepted Answer

Genesys has more customers in United States, Australia and United Kingdom.
Cisco Outbound Option has more customers in United States, Turkey and Egypt.

Genesys Vs Cisco Outbound Option : In-Depth Comparison

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Comparing the customer bases of Genesys and Cisco Outbound Option

Comparing the market share of Genesys and Cisco Outbound Option

Compare Genesys vs Cisco Outbound Option customers by geography

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