Question 1

What are the different markets in which
        Genesys and
        Callmaker compete against each other?

Accepted Answer

Genesys and
        Callmaker compete against each other in
        the Contact Center, Communication, Customer Engagement, Customer Experience, Instant Messaging And Chat.

Question 2

How does the market share of
        Genesys
        and Callmaker compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Genesys has a
        0.44%
        market share in comparison to
        Callmaker’s
        0.00%.
        Since it has a better market share coverage,
        Genesys holds the
        9th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Callmaker holds the
        133rd spot.

Question 3

How many customers are acquired by
        Genesys and
        Callmaker in the
        Contact Center segment?

Accepted Answer

Genesys has
        5,563 customers and
        Callmaker has
        2 customers in the
        Contact Center
        segment. Genesys has
        5561 more customers than
        Callmaker in this category.

Question 4

What are the countries in which
        Genesys and
        Callmaker has more customers?

Accepted Answer

Genesys has more customers in United States, Australia and United Kingdom.
Callmaker has more customers in United States and Singapore.

Genesys Vs Callmaker : In-Depth Comparison

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Comparing the customer bases of Genesys and Callmaker

Comparing the market share of Genesys and Callmaker

Compare Genesys vs Callmaker customers by geography

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