Technologies / Avaya Contact Center Vs Genesys PureCloud

Last update : Mar 01 2023

Avaya Contact Center Vs Genesys PureCloud : In-Depth Comparison

Not sure if Avaya Contact Center, or Genesys PureCloud is the better choice for your needs? No problem! 6sense comparison helps you make the best decision. Take a look at categories where Avaya Contact Center and Genesys PureCloud compete, current customers, market share, category ranking. Still uncertain? Compare the similarities and differences between Avaya Contact Center vs Genesys PureCloud customers by industry, by geography and by buying patterns.

Overview
Current Customers
Market Share
Geography
Customer Movements
FAQs
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Avaya Contact Center

Avaya Contact Center competes with other products in the Contact Center, categories. It has a market share in the Contact Center category, and Avaya Contact Center has 4766 customers in 109 countries.

Genesys PureCloud

Genesys PureCloud competes with other products in the Project Collaboration, Auto Dialer, Communication, Customer Engagement, Customer Experience, Customer Satisfaction Ratings, Fax Server, Instant Messaging And Chat, Interactive Voice Response (IVR), Predictive Dialer categories. It has a market share in the Contact Center category, and Genesys PureCloud has 2181 customers in 75 countries.

Categories where Avaya Contact Center and Genesys PureCloud compete

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Comparing the customer bases of Avaya Contact Center and Genesys PureCloud

Comparing the customer bases of Avaya Contact Center and Genesys PureCloud, we can see that Avaya Contact Center has 4766 customer(s), while Genesys PureCloud has 2181 customer(s). In the Contact Center category, with 4766 customer(s) Avaya Contact Center stands at 11th place by ranking, while Genesys PureCloud with 2181 customer(s), is at the 20th place.

Avaya Contact Center

11 th

4766 Customer

Genesys PureCloud

20 th

2181 Customer

Compare Avaya Contact Center vs Genesys PureCloud customers by geography

Comparing Avaya Contact Center and Genesys PureCloud customers based on their geographic location, we can see that Avaya Contact Center has more customers in United States, United Kingdom and India, while Genesys PureCloud has more customers in United States , United Kingdom and Australia .

Avaya Contact Center

Genesys PureCloud

Customer Movements for this month

Gain actionable insights about the buying patterns of Avaya Contact Center vs Genesys PureCloud’s target audience.

Avaya Contact Center

Genesys PureCloud

New

1 Customer

Lost

0 Customer

FAQ

Find answers to the most often asked questions by users.

What are the different markets in which Avaya Contact Center and Genesys PureCloud compete against each other?

Avaya Contact Center and Genesys PureCloud compete against each other in the Contact Center, Auto Dialer, Communication, Customer Engagement, Customer Experience .

How does the market share of Avaya Contact Center and Genesys PureCloud compare in the Contact Center market?

In the Contact Center market, Avaya Contact Center has a 0.43% market share in comparison to Genesys PureCloud’s 0.20%. Since it has a better market share coverage, Avaya Contact Center holds the 11th spot in 6sense’s Market Share Ranking Index for the Contact Center category, while Genesys PureCloud holds the 20th spot.

How many customers are acquired by Avaya Contact Center and Genesys PureCloud in the Contact Center segment?

Avaya Contact Center has 4766 customers and Genesys PureCloud has 2181 customers in the Contact Center segment. Avaya Contact Center has 2585 more customers than Genesys PureCloud in this category.

What are the countries in which Avaya Contact Center and Genesys PureCloud has more customers?

Avaya Contact Center has more customers in United States , United Kingdom and India .
Genesys PureCloud has more customers in United States , United Kingdom and Australia .

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