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Technologies / Avaya Contact Center Vs Genesys PureCloud
Last update : Mar 01 2023

Avaya Contact Center Vs Genesys PureCloud : In-Depth Comparison

Not sure if Avaya Contact Center, or Genesys PureCloud is the better choice for your needs? No problem! 6sense comparison helps you make the best decision. Take a look at categories where Avaya Contact Center and Genesys PureCloud compete, current customers, market share, category ranking. Still uncertain? Compare the similarities and differences between Avaya Contact Center vs Genesys PureCloud customers by industry, by geography and by buying patterns.

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  • Overview
  • Current Customers
  • Market Share
  • Geography
  • Customer Movements
  • FAQs
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Avaya Contact Center
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No, I don't use this
Avaya Contact Center competes with other products in the Contact Center, categories. It has a market share in the Contact Center category, and Avaya Contact Center has 4766 customers in 109 countries.
Genesys PureCloud
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No, I don't use this
Genesys PureCloud competes with other products in the Project Collaboration, Auto Dialer, Communication, Customer Engagement, Customer Experience, Customer Satisfaction Ratings, Fax Server, Instant Messaging And Chat, Interactive Voice Response (IVR), Predictive Dialer categories. It has a market share in the Contact Center category, and Genesys PureCloud has 2181 customers in 75 countries.

Categories where Avaya Contact Center and Genesys PureCloud compete

  • Contact Center
  • Auto Dialer
  • Communication
  • Customer Engagement
  • Customer Experience

Choose Technologies to compare

  • Avaya Contact Center
  • Genesys PureCloud
Divider Divider

    Comparing the customer bases of Avaya Contact Center and Genesys PureCloud

    Comparing the customer bases of Avaya Contact Center and Genesys PureCloud, we can see that Avaya Contact Center has 4766 customer(s), while Genesys PureCloud has 2181 customer(s). In the Contact Center category, with 4766 customer(s) Avaya Contact Center stands at 11th place by ranking, while Genesys PureCloud with 2181 customer(s), is at the 20th place.

    Avaya Contact Center
    11 th
    4766 Customer
    Genesys PureCloud
    20 th
    2181 Customer

    Comparing the market share of Avaya Contact Center and Genesys PureCloud

    Avaya Contact Center has a 0.43% market share in the Contact Center category, while Genesys PureCloud has a 0.20% market share in the same space.

    0.43%

    Avaya Contact Center

    0.20%

    Genesys PureCloud

    Compare Avaya Contact Center vs Genesys PureCloud customers by geography

    Comparing Avaya Contact Center and Genesys PureCloud customers based on their geographic location, we can see that Avaya Contact Center has more customers in United States, United Kingdom and India, while Genesys PureCloud has more customers in United States , United Kingdom and Australia .

    Avaya Contact Center
    Genesys PureCloud

    Customer Movements for this month

    Gain actionable insights about the buying patterns of Avaya Contact Center vs Genesys PureCloud’s target audience.

    Avaya Contact Center
    Genesys PureCloud
    New
    1 Customer
    Lost
    0 Customer

    FAQ

    Find answers to the most often asked questions by users.

    What are the different markets in which Avaya Contact Center and Genesys PureCloud compete against each other?

    Avaya Contact Center and Genesys PureCloud compete against each other in the Contact Center, Auto Dialer, Communication, Customer Engagement, Customer Experience .

    How does the market share of Avaya Contact Center and Genesys PureCloud compare in the Contact Center market?

    In the Contact Center market, Avaya Contact Center has a 0.43% market share in comparison to Genesys PureCloud’s 0.20%. Since it has a better market share coverage, Avaya Contact Center holds the 11th spot in 6sense’s Market Share Ranking Index for the Contact Center category, while Genesys PureCloud holds the 20th spot.

    How many customers are acquired by Avaya Contact Center and Genesys PureCloud in the Contact Center segment?

    Avaya Contact Center has 4766 customers and Genesys PureCloud has 2181 customers in the Contact Center segment. Avaya Contact Center has 2585 more customers than Genesys PureCloud in this category.

    What are the countries in which Avaya Contact Center and Genesys PureCloud has more customers?

    Avaya Contact Center has more customers in United States , United Kingdom and India .
    Genesys PureCloud has more customers in United States , United Kingdom and Australia .

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