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Avaya Contact Center

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Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, w...Read more

Contact Center
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Market Share of Avaya Contact Center

Current Customer(s)

3961

Market Share (Est.)

0.31%

Ranking

#12

Top Competitors and Alternatives of Avaya Contact Center

The top three of Avaya Contact Center’s competitors in the Contact Center category are Wix with 73.95%, Zendesk with 13.13%, Freshworks with 2.66% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Wix93775373.95%Avaya Contact Center vs Wix
Zendesk16648713.13%Avaya Contact Center vs Zendesk
Freshworks336842.66%Avaya Contact Center vs Freshworks
Agile CRM317492.50%Avaya Contact Center vs Agile CRM
Salesforce Service Cloud141001.11%Avaya Contact Center vs Salesforce Service Cloud
Mitel86830.68%Avaya Contact Center vs Mitel
LiveAgent76090.60%Avaya Contact Center vs LiveAgent
Bitrix2470210.55%Avaya Contact Center vs Bitrix24
Genesys55630.44%Avaya Contact Center vs Genesys
Zoho Desk52430.41%Avaya Contact Center vs Zoho Desk
Wipro43900.35%Avaya Contact Center vs Wipro
NICE inContact34460.27%Avaya Contact Center vs NICE inContact
PICS31950.25%Avaya Contact Center vs PICS
Five930780.24%Avaya Contact Center vs Five9
Genesys PureCloud30210.24%Avaya Contact Center vs Genesys PureCloud
LogMeIn Rescue26750.21%Avaya Contact Center vs LogMeIn Rescue
Aircall24470.19%Avaya Contact Center vs Aircall
Comm100 Live Chat22660.18%Avaya Contact Center vs Comm100 Live Chat
Verint22190.17%Avaya Contact Center vs Verint
Genesys Contact Center14140.11%Avaya Contact Center vs Genesys Contact Center
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Popular Comparisons

Top Competitors and Alternatives of Avaya Contact Center

The top three of Avaya Contact Center’s competitors in the Contact Center category are Wix with 73.95%, Zendesk with 13.13%, Freshworks with 2.66% market share.

Avaya Contact Center vs Wix

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Avaya Contact Center vs Zendesk

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Avaya Contact Center vs Freshworks

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Avaya Contact Center vs Agile CRM

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Avaya Contact Center vs Salesforce Service Cloud

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Avaya Contact Center vs Mitel

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Avaya Contact Center vs LiveAgent

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Avaya Contact Center vs Bitrix24

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Customers of Avaya Contact Center

Around the world in 2024, over 3961 companies have started using Avaya Contact Center as Contact Center tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Loews Corporation10,000+New York CityNew YorkUnited States
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Commonwealth Of Virginia500 - 999RichmondVirginiaUnited States
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Capgemini SA10,000+ParisIle-de-FranceFrance
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Gainwell Technologies10,000+ConwayArkansasUnited States
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Avaya Holdings Corp.5,000 - 9,999Santa ClaraCaliforniaUnited States
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Akron Children's Hospital5,000 - 9,999AkronOhioUnited States
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Point32Health1,000 - 4,999CantonMassachusettsUnited States
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HCL Technologies Ltd10,000+NoidaUttar PradeshIndia
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Egain500 - 999SunnyvaleCaliforniaUnited States
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Bold Business100 - 249St. PetersburgFloridaUnited States
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Avaya Contact Center Customers by Products and Services

The top three products and services offering customers that use Avaya Contact Center for Contact Center are Cloud Services (159), Managed Services (142), Unified Communications (118).

Customers

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Avaya Contact Center Customers by Employee Size

The majority of Avaya Contact Center's customers for the contact-center category fall in the company size of 1,000 - 4,999 employees (735 companies), 10,000+ employees (630 companies), 100 - 249 employees (592 companies).

Employee Size

Avaya Contact Center Customers by Geography

The top three geographies of Avaya Contact Center for contact-center are the United States with 2160(66.89%), United Kingdom with 335(10.37%), India with 189(5.85%) customers respectively.

Customers

Employees of Avaya Contact Center

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Also see other Products/Services by Avaya Contact Center in:

Sales Enablement
Contact Center

FAQ

Find answers to the most often asked questions by users.

Who are the top Avaya Contact Center competitors?

Avaya Contact Center’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Avaya Contact Center competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Avaya Contact Center and 40,000 other technologies on the internet. You can also compare Avaya Contact Center and its feature with top competitors here : Avaya Contact Center vs Wix Avaya Contact Center vs Zendesk Avaya Contact Center vs Freshworks.

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What is Avaya Contact Center customer distribution based on company size?

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What is Avaya Contact Center market share in the contact-center?

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What are the top countries that use Avaya Contact Center?

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What are the top industries that use Avaya Contact Center?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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