Avaya CMS
Avaya Call Management System (CMS) is an integrated analysis and reporting solution that helps to keep in touch with virtually everything in the conta...Read more
Market Share of Avaya CMS
Current Customer(s)
803
Market Share (Est.)
0.06%
Ranking
#28
Top Competitors and Alternatives of Avaya CMS
The top three of Avaya CMS’s competitors in the Contact Center category are Wix with 73.95%, Zendesk with 13.13%, Freshworks with 2.66% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Wix | 937753 | 73.95% | Avaya CMS vs Wix |
| Zendesk | 166487 | 13.13% | Avaya CMS vs Zendesk |
| Freshworks | 33684 | 2.66% | Avaya CMS vs Freshworks |
| Agile CRM | 31749 | 2.50% | Avaya CMS vs Agile CRM |
| Salesforce Service Cloud | 14100 | 1.11% | Avaya CMS vs Salesforce Service Cloud |
| Mitel | 8683 | 0.68% | Avaya CMS vs Mitel |
| LiveAgent | 7609 | 0.60% | Avaya CMS vs LiveAgent |
| Bitrix24 | 7021 | 0.55% | Avaya CMS vs Bitrix24 |
| Genesys | 5563 | 0.44% | Avaya CMS vs Genesys |
| Zoho Desk | 5243 | 0.41% | Avaya CMS vs Zoho Desk |
| Wipro | 4390 | 0.35% | Avaya CMS vs Wipro |
| Avaya Contact Center | 3961 | 0.31% | Avaya CMS vs Avaya Contact Center |
| NICE inContact | 3446 | 0.27% | Avaya CMS vs NICE inContact |
| PICS | 3195 | 0.25% | Avaya CMS vs PICS |
| Five9 | 3078 | 0.24% | Avaya CMS vs Five9 |
| Genesys PureCloud | 3021 | 0.24% | Avaya CMS vs Genesys PureCloud |
| LogMeIn Rescue | 2675 | 0.21% | Avaya CMS vs LogMeIn Rescue |
| Aircall | 2447 | 0.19% | Avaya CMS vs Aircall |
| Comm100 Live Chat | 2266 | 0.18% | Avaya CMS vs Comm100 Live Chat |
| Verint | 2219 | 0.17% | Avaya CMS vs Verint |
Popular Comparisons
Top Competitors and Alternatives of Avaya CMS
The top three of Avaya CMS’s competitors in the Contact Center category are Wix with 73.95%, Zendesk with 13.13%, Freshworks with 2.66% market share.
Avaya CMS vs Wix
Avaya CMS vs Zendesk
Avaya CMS vs Freshworks
Avaya CMS vs Agile CRM
Avaya CMS vs Salesforce Service Cloud
Avaya CMS vs Mitel
Avaya CMS vs LiveAgent
Avaya CMS vs Bitrix24
Customers of Avaya CMS
Around the world in 2024, over 803 companies have started using Avaya CMS as Contact Center tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Xavient | Genpact IO Development | 10,000+ | Vancouver | British Columbia | Canada |     |
| Federal Emergency Management Agency | 10,000+ | Washington, D.C. | Washington, D.C. | United States | |
| Canadian Imperial Bank of Commerce (CIBC) | 10,000+ | Toronto | Ontario | Canada | |
| Warner Bros. Entertainment | 10,000+ | Burbank | California | United States | |
| Bank of America Corporation | 10,000+ | Charlotte | North Carolina | United States | |
| Macy's | 10,000+ | New York City | New York | United States | |
| Honeywell International, Inc. | 10,000+ | Morristown | New Jersey | United States | |
| ADT, Inc. | 10,000+ | Boca Raton | Florida | United States | |
| Kaiser Permanente | 10,000+ | Oakland | California | United States | |
| Express Scripts | 10,000+ | St. Louis | Missouri | United States | |
Uncover hidden demand and identify accounts ready to buy with 6sense Intent Data.
Avaya CMS Customers by Products and Services
The top three products and services offering customers that use Avaya CMS for Contact Center are Insurance (49), Cloud Services (38), Wealth Management (36).
Customers
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Avaya CMS Customers by Employee Size
The majority of Avaya CMS's customers for the contact-center category fall in the company size of 10,000+ employees (268 companies), 1,000 - 4,999 employees (208 companies), 5,000 - 9,999 employees (89 companies).
Employee Size
Avaya CMS Customers by Geography
The top three geographies of Avaya CMS for contact-center are the United States with 499(71.39%), United Kingdom with 56(8.01%), India with 55(7.87%) customers respectively.
Customers
Employees of Avaya CMS
Also see other Products/Services by Avaya CMS in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Avaya CMS competitors?
Avaya CMS’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Avaya CMS competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Avaya CMS and 40,000 other technologies on the internet. You can also compare Avaya CMS and its feature with top competitors here : Avaya CMS vs Wix Avaya CMS vs Zendesk Avaya CMS vs Freshworks.
What is Avaya CMS customer distribution based on company size?
What is Avaya CMS market share in the contact-center?
What are the top countries that use Avaya CMS?
What are the top industries that use Avaya CMS?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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