Question 1

What are the different markets in which
        NICE inContact and
        Aircall compete against each other?

Accepted Answer

NICE inContact and
        Aircall compete against each other in
        the Contact Center, Call Recording, Cloud Contact Center Software, Communication, Help Desk And Ticketing.

Question 2

How does the market share of
        NICE inContact
        and Aircall compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        NICE inContact has a
        0.27%
        market share in comparison to
        Aircall’s
        0.20%.
        Since it has a better market share coverage,
        NICE inContact holds the
        13th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Aircall holds the
        19th spot.

Question 3

How many customers are acquired by
        NICE inContact and
        Aircall in the
        Contact Center segment?

Accepted Answer

NICE inContact has
        3,532 customers and
        Aircall has
        2,550 customers in the
        Contact Center
        segment. NICE inContact has
        982 more customers than
        Aircall in this category.

Question 4

What are the countries in which
        NICE inContact and
        Aircall has more customers?

Accepted Answer

NICE inContact has more customers in United States, United Kingdom and Canada.
Aircall has more customers in United States, France and Germany.

NICE inContact Vs Aircall : In-Depth Comparison

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Comparing the customer bases of NICE inContact and Aircall

Comparing the market share of NICE inContact and Aircall

Compare NICE inContact vs Aircall customers by geography

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