Question 1

What are the different markets in which
        Genesys and
        Aircall compete against each other?

Accepted Answer

Genesys and
        Aircall compete against each other in
        the Contact Center, Communication, Customer Experience, Interactive Voice Response (IVR), VoIP And SIP.

Question 2

How does the market share of
        Genesys
        and Aircall compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Genesys has a
        0.44%
        market share in comparison to
        Aircall’s
        0.19%.
        Since it has a better market share coverage,
        Genesys holds the
        9th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Aircall holds the
        18th spot.

Question 3

How many customers are acquired by
        Genesys and
        Aircall in the
        Contact Center segment?

Accepted Answer

Genesys has
        5,563 customers and
        Aircall has
        2,447 customers in the
        Contact Center
        segment. Genesys has
        3116 more customers than
        Aircall in this category.

Question 4

What are the countries in which
        Genesys and
        Aircall has more customers?

Accepted Answer

Genesys has more customers in United States, Australia and United Kingdom.
Aircall has more customers in United States, France and Germany.

Genesys Vs Aircall : In-Depth Comparison

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Comparing the customer bases of Genesys and Aircall

Comparing the market share of Genesys and Aircall

Compare Genesys vs Aircall customers by geography

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