Question 1

What are the different markets in which
        Agile CRM and
        NICE inContact compete against each other?

Accepted Answer

Agile CRM and
        NICE inContact compete against each other in
        the Communication, Contact Center, Analytics, Auto Dialer, Call Recording.

Question 2

How does the market share of
        Agile CRM
        and NICE inContact compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Agile CRM has a
        2.44%
        market share in comparison to
        NICE inContact’s
        0.27%.
        Since it has a better market share coverage,
        Agile CRM holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        NICE inContact holds the
        13th spot.

Question 3

How many customers are acquired by
        Agile CRM and
        NICE inContact in the
        Contact Center segment?

Accepted Answer

Agile CRM has
        31,756 customers and
        NICE inContact has
        3,532 customers in the
        Contact Center
        segment. Agile CRM has
        28224 more customers than
        NICE inContact in this category.

Question 4

What are the countries in which
        Agile CRM and
        NICE inContact has more customers?

Accepted Answer

Agile CRM has more customers in United States, United Kingdom and India.
NICE inContact has more customers in United States, United Kingdom and Canada.

Agile CRM Vs NICE inContact : In-Depth Comparison

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Comparing the customer bases of Agile CRM and NICE inContact

Comparing the market share of Agile CRM and NICE inContact

Compare Agile CRM vs NICE inContact customers by geography

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