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Contact Center

Q: How many companies use Contact Center software these days?

Around the world in 2025, over 1,023,640 companies are currently using one or more Contact Center software. Out of these, there are 767,053 companies using Contact Center tools that are originally from the United States.

Q: Which company has the most significant market share in the Contact Center software space?

The top few companies that have the most significant market share in the Contact Center space are Wix with 76.83% of market share, Zendesk with 10.67% of market share, Agile CRM with 2.71% of market share. Check for other Contact Center technologies market share here.

Q: What are the top industries that usually use Contact Center softwares?

The top industries that use Contact Center software are Marketing (9,345), Consulting (6,745), Project Management (6,049).

Gain market share and customer base information about the top Contact Center software. Check out our list of Contact Center Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

140

Technologies Tracked

1599795

Companies Tracked

Categories related to Contact Center

Live Chat

Customer Experience

Forms And Surveys

Customer Engagement

Membership Management

Top 5 Contact Center technologies in 2025

Over 1599795 companies are using Contact Center tools. Wix with 76.83% market share (1229123 customers), Zendesk with 10.67% market share (170637 customers), Agile CRM with 2.71% market share (43428 customers).

Technology

Market Share (Est.)

Customers

Wix

76.83%

1229123

Zendesk

10.67%

170637

Agile CRM

2.71%

43428

Freshworks

2.22%

35553

Mitel

0.77%

12398

Others

6.79%

108656

Contact Center Customers by Employee Size

The majority of Contact Center category falls in the company size of 0 - 9 employees (933717 companies), 20 - 49 employees (302003 companies), 100 - 249 employees (114157 companies).

Employee Size

Contact Center Customers by Geography

Companies using Contact Center technology software are majorly from the United States with 767053 (58.88%), United Kingdom with 137762 (10.57%), Canada with 79243 (6.08%) customers respectively.

Customers

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Contact Center Customers by Industry

Top industries that use Contact Center for Marketing (9345), Consulting (6745), Project Management (6049).

Customers

Market Share for Top Contact Center Technologies

Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Wix	1229123	76.83
2	Zendesk	170637	10.67
3	Agile CRM	43428	2.71
4	Freshworks	35553	2.22
5	Mitel	12398	0.77
6	Salesforce Service Cloud	11709	0.73
7	Bitrix24	8595	0.54
8	Genesys	7649	0.48
9	LiveAgent	6918	0.43
10	Wipro	6491	0.41
11	Avaya Contact Center	6146	0.38
12	Zoho Desk	6045	0.38
13	Verint	3756	0.23
14	Five9	3701	0.23
15	PICS	3618	0.23
16	Genesys PureCloud	3603	0.23
17	Aircall	3398	0.21
18	NICE inContact	3171	0.20
19	LogMeIn Rescue	2571	0.16
20	Comm100 Live Chat	2103	0.13
21	Genesys Contact Center	1902	0.12
22	NewVoiceMedia	1794	0.11
23	Talkdesk	1622	0.10
24	Avaya CMS	1600	0.10
25	Cisco Finesse	1417	0.09
26	Creatio	1367	0.09
27	Oracle Service Cloud	1312	0.08
28	Desk.com Chat	1257	0.08
29	Vonage Business	1194	0.07
30	Helpshift	1085	0.07
31	Genesys Inbound	1016	0.06
32	HappyFox	995	0.06
33	Genesys Outbound	969	0.06
34	Mitel Contact Center Solutions	695	0.04
35	Nextiva	657	0.04
36	Toky	608	0.04
37	VICIdial	568	0.04
38	Nortel Symposium	560	0.04
39	Gladly	399	0.02
40	Twilio Contact Center	390	0.02
41	Livevox	388	0.02
42	MiContact Center	370	0.02
43	Twilio Flex	365	0.02
44	Zoom Contact Center	365	0.02
45	Dixa	307	0.02
46	Oracle TeleSales	299	0.02
47	RingCentral Contact Center	294	0.02
48	Clarabridge	284	0.02
49	Vocalcom	264	0.02
50	Genesys PureConnect	258	0.02
51	Avaya Aura Call Center Elite	247	0.02
52	8x8 Virtual Office	211	0.01
53	Cisco Packaged Contact Center Enterprise	200	0.01
54	ePowerCenter	194	0.01
55	VanillaSoft	167	0.01
56	Alvaria	167	0.01
57	PlayVox	161	0.01
58	CallFire	161	0.01
59	Vozy	159	0.01
60	Bright Pattern	143	0.01
61	Oracle Teleservice	128	0.01
62	Manhattan Contact Center	120	0.01
63	Wix Answers	118	0.01
64	Regal	107	0.01
65	Corizon	106	0.01
66	Netcall	105	0.01
67	UJET	101	0.01
68	Cloudtalk	101	0.01
69	Freshcaller	96	0.01
70	PhoneBurner	90	0.01
71	Aloware	79	0.00
72	RingCentral RingCX	77	0.00
73	Xperience	72	0.00
74	Magnetic North	70	0.00
75	Vivocha	69	0.00
76	PanTerra	58	0.00
77	XCALLY	58	0.00
78	Aspect Zipwire	57	0.00
79	InfoFlo	56	0.00
80	DialMyCalls	54	0.00
81	Zingtree	54	0.00
82	Scorebuddy	53	0.00
83	Aspect Via	51	0.00
84	Avaya Callback Assist	50	0.00
85	Sharpen	49	0.00
86	prairieFyre	49	0.00
87	Clarity Connect	48	0.00
88	Avaya Contact Center Control Manager	46	0.00
89	Sitel	42	0.00
90	CallHub	40	0.00
91	XenCALL	37	0.00
92	CallTools	35	0.00
93	VCC Live	33	0.00
94	Convoso	32	0.00
95	FluentStream	31	0.00
96	Shelf	26	0.00
97	Avaya Contact Analyzer	24	0.00
98	Cisco Unified Intelligent Contact Management Enterprise	24	0.00
99	uContact	21	0.00
100	Zent.io	20	0.00
101	contactSPACE	19	0.00
102	ProcedureFlow	16	0.00
103	Click2Coach	16	0.00
104	ChaseData	15	0.00
105	Cisco Outbound Option	14	0.00
106	Atos Unify OpenScape Voice	14	0.00
107	SpiceCSM	11	0.00
108	AireContact	11	0.00
109	CrazyCall	9	0.00
110	eSpace Contact Center	9	0.00
111	Dezide	9	0.00
112	Ameyo	9	0.00
113	Connect First	8	0.00
114	AuguTech	8	0.00
115	T-Max Predictive Dialer	8	0.00
116	Branch Messenger	8	0.00
117	VHT Cloud	7	0.00
118	Zailab	7	0.00
119	Newfies-Dialer	7	0.00
120	Nice SmartCenter	7	0.00
121	CozTel	6	0.00
122	Fenero	6	0.00
123	Ytel Platform	6	0.00
124	Ottspott	5	0.00
125	3CLogic	5	0.00
126	Pims Auto Dialer	5	0.00
127	Cross CRM	4	0.00
128	inConcert Contact Center	4	0.00
129	SolusOne	3	0.00
130	OneContact CC	3	0.00
131	Callmaker	3	0.00
132	Track My Leads	3	0.00
133	Autom8 Enterprise	3	0.00
134	SalesExec	3	0.00
135	EducationFolder	3	0.00
136	InGenius	2	0.00
137	CallBlitzer	2	0.00
138	CallidusCloud CX	2	0.00
139	PhoneCall	2	0.00
140	CallSquad	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Contact Center software market leaders?

Top leaders in the category for Contact Center software are Wix, Zendesk, Agile CRM. Here, you can view a full list of Contact Center tools in the market.