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Contact Center

Q: How many companies use Contact Center software these days?

Around the world in 2025, over 1,043,741 companies are currently using one or more Contact Center software. Out of these, there are 965,597 companies using Contact Center tools that are originally from the United States.

Q: Which company has the most significant market share in the Contact Center software space?

The top few companies that have the most significant market share in the Contact Center space are Wix with 81.26% of market share, Zendesk with 8.80% of market share, Agile CRM with 2.06% of market share. Check for other Contact Center technologies market share here.

Q: What are the top industries that usually use Contact Center softwares?

The top industries that use Contact Center software are Marketing (9,455), Consulting (6,829), Project Management (6,131).

Gain market share and customer base information about the top Contact Center software. Check out our list of Contact Center Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

139

Technologies Tracked

2083747

Companies Tracked

Categories related to Contact Center

CRM Platforms

Sales Enablement

Sales Management

Lead Capture

Live Chat

Top 5 Contact Center technologies in 2025

Over 2083747 companies are using Contact Center tools. Wix with 81.26% market share (1693304 customers), Zendesk with 8.80% market share (183444 customers), Agile CRM with 2.06% market share (42873 customers).

Technology

Market Share (Est.)

Customers

Wix

81.26%

1693304

Zendesk

8.80%

183444

Agile CRM

2.06%

42873

Freshworks

1.83%

38231

Salesforce Service Cloud

0.62%

12934

Others

5.42%

112961

Contact Center Customers by Employee Size

The majority of Contact Center category falls in the company size of 0 - 9 employees (1272626 companies), 20 - 49 employees (338379 companies), 10 - 19 employees (133172 companies).

Employee Size

Contact Center Customers by Geography

Companies using Contact Center technology software are majorly from the United States with 965597 (57.02%), United Kingdom with 197419 (11.66%), Canada with 101120 (5.97%) customers respectively.

Customers

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Contact Center Customers by Industry

Top industries that use Contact Center for Marketing (9455), Consulting (6829), Project Management (6131).

Customers

Market Share for Top Contact Center Technologies

Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Wix	1693304	81.26
2	Zendesk	183444	8.80
3	Agile CRM	42873	2.06
4	Freshworks	38231	1.83
5	Salesforce Service Cloud	12934	0.62
6	Mitel	11965	0.57
7	Bitrix24	9840	0.47
8	Genesys	7726	0.37
9	LiveAgent	7370	0.35
10	Zoho Desk	6413	0.31
11	Wipro	6316	0.30
12	Avaya Contact Center	6010	0.29
13	PICS	4469	0.21
14	Aircall	3798	0.18
15	Verint	3778	0.18
16	Genesys PureCloud	3677	0.18
17	Five9	3648	0.18
18	NICE inContact	3249	0.16
19	LogMeIn Rescue	2686	0.13
20	Comm100 Live Chat	2239	0.11
21	Talkdesk	2024	0.10
22	Genesys Contact Center	1934	0.09
23	NewVoiceMedia	1761	0.08
24	Avaya CMS	1561	0.07
25	Cisco Finesse	1409	0.07
26	Creatio	1405	0.07
27	Oracle Service Cloud	1303	0.06
28	Desk.com Chat	1238	0.06
29	Vonage Business	1216	0.06
30	Helpshift	1057	0.05
31	HappyFox	1043	0.05
32	Genesys Inbound	1032	0.05
33	Genesys Outbound	1022	0.05
34	Mitel Contact Center Solutions	686	0.03
35	Toky	669	0.03
36	Nextiva	628	0.03
37	Nortel Symposium	552	0.03
38	VICIdial	542	0.03
39	Gladly	460	0.02
40	Twilio Contact Center	421	0.02
41	Livevox	380	0.02
42	Dixa	379	0.02
43	Zoom Contact Center	375	0.02
44	Twilio Flex	364	0.02
45	MiContact Center	337	0.02
46	Oracle TeleSales	296	0.01
47	Clarabridge	279	0.01
48	Vocalcom	256	0.01
49	Genesys PureConnect	253	0.01
50	Avaya Aura Call Center Elite	249	0.01
51	RingCentral RingCX	249	0.01
52	RingCentral Contact Center	247	0.01
53	Cisco Packaged Contact Center Enterprise	193	0.01
54	ePowerCenter	192	0.01
55	Alvaria	173	0.01
56	PlayVox	166	0.01
57	VanillaSoft	162	0.01
58	CallFire	157	0.01
59	Vozy	154	0.01
60	Bright Pattern	151	0.01
61	8x8 Virtual Office	136	0.01
62	Oracle Teleservice	126	0.01
63	Manhattan Contact Center	118	0.01
64	Cloudtalk	110	0.01
65	Netcall	108	0.01
66	Regal	108	0.01
67	Corizon	102	0.00
68	Wix Answers	101	0.00
69	Freshcaller	100	0.00
70	UJET	95	0.00
71	PhoneBurner	95	0.00
72	Aloware	94	0.00
73	Vivocha	86	0.00
74	Xperience	70	0.00
75	Magnetic North	70	0.00
76	Sharpen	59	0.00
77	PanTerra	56	0.00
78	XCALLY	56	0.00
79	InfoFlo	54	0.00
80	Scorebuddy	54	0.00
81	Aspect Zipwire	53	0.00
82	DialMyCalls	52	0.00
83	Clarity Connect	50	0.00
84	Aspect Via	50	0.00
85	Zingtree	50	0.00
86	Avaya Callback Assist	50	0.00
87	Avaya Contact Center Control Manager	45	0.00
88	prairieFyre	45	0.00
89	CallHub	40	0.00
90	XenCALL	34	0.00
91	CallTools	33	0.00
92	VCC Live	33	0.00
93	Sitel	33	0.00
94	Convoso	31	0.00
95	FluentStream	27	0.00
96	Cisco Unified Intelligent Contact Management Enterprise	25	0.00
97	Avaya Contact Analyzer	24	0.00
98	Zent.io	23	0.00
99	Shelf	21	0.00
100	uContact	21	0.00
101	Click2Coach	16	0.00
102	Atos Unify OpenScape Voice	15	0.00
103	ProcedureFlow	14	0.00
104	Cisco Outbound Option	14	0.00
105	contactSPACE	13	0.00
106	SpiceCSM	10	0.00
107	Dezide	10	0.00
108	ChaseData	10	0.00
109	Newfies-Dialer	9	0.00
110	Ameyo	9	0.00
111	Nice SmartCenter	9	0.00
112	CrazyCall	8	0.00
113	Connect First	8	0.00
114	CozTel	8	0.00
115	Zailab	8	0.00
116	eSpace Contact Center	8	0.00
117	AireContact	8	0.00
118	T-Max Predictive Dialer	8	0.00
119	VHT Cloud	7	0.00
120	Branch Messenger	7	0.00
121	Ottspott	6	0.00
122	Fenero	6	0.00
123	Ytel Platform	6	0.00
124	3CLogic	5	0.00
125	Pims Auto Dialer	5	0.00
126	Cross CRM	4	0.00
127	inConcert Contact Center	4	0.00
128	OneContact CC	3	0.00
129	Callmaker	3	0.00
130	Autom8 Enterprise	3	0.00
131	SalesExec	3	0.00
132	CallSquad	3	0.00
133	LiveOps	2	0.00
134	InGenius	2	0.00
135	Cingo	2	0.00
136	Track My Leads	2	0.00
137	CallBlitzer	2	0.00
138	PhoneCall	2	0.00
139	EducationFolder	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Contact Center software market leaders?

Top leaders in the category for Contact Center software are Wix, Zendesk, Agile CRM. Here, you can view a full list of Contact Center tools in the market.