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Contact Center

Q: How many companies use Contact Center software these days?

Around the world in 2025, over 1,021,923 companies are currently using one or more Contact Center software. Out of these, there are 891,419 companies using Contact Center tools that are originally from the United States.

Q: Which company has the most significant market share in the Contact Center software space?

The top few companies that have the most significant market share in the Contact Center space are Wix with 80.07% of market share, Zendesk with 9.25% of market share, Agile CRM with 2.25% of market share. Check for other Contact Center technologies market share here.

Q: What are the top industries that usually use Contact Center softwares?

The top industries that use Contact Center software are Marketing (9,335), Consulting (6,784), Project Management (6,061).

Gain market share and customer base information about the top Contact Center software. Check out our list of Contact Center Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

139

Technologies Tracked

1896924

Companies Tracked

Categories related to Contact Center

Live Chat

Customer Experience

Forms And Surveys

Customer Engagement

Membership Management

Top 5 Contact Center technologies in 2025

Over 1896924 companies are using Contact Center tools. Wix with 80.07% market share (1518834 customers), Zendesk with 9.25% market share (175536 customers), Agile CRM with 2.25% market share (42763 customers).

Technology

Market Share (Est.)

Customers

Wix

80.07%

1518834

Zendesk

9.25%

175536

Agile CRM

2.25%

42763

Freshworks

1.93%

36658

Salesforce Service Cloud

0.66%

12444

Others

5.84%

110689

Contact Center Customers by Employee Size

The majority of Contact Center category falls in the company size of 0 - 9 employees (1152096 companies), 20 - 49 employees (321364 companies), 10 - 19 employees (119288 companies).

Employee Size

Contact Center Customers by Geography

Companies using Contact Center technology software are majorly from the United States with 891419 (57.46%), United Kingdom with 174362 (11.24%), Canada with 93644 (6.04%) customers respectively.

Customers

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Contact Center Customers by Industry

Top industries that use Contact Center for Marketing (9335), Consulting (6784), Project Management (6061).

Customers

Market Share for Top Contact Center Technologies

Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Wix	1518834	80.07
2	Zendesk	175536	9.25
3	Agile CRM	42763	2.25
4	Freshworks	36658	1.93
5	Salesforce Service Cloud	12444	0.66
6	Mitel	11994	0.63
7	Bitrix24	9131	0.48
8	Genesys	7721	0.41
9	LiveAgent	7052	0.37
10	Wipro	6342	0.33
11	Zoho Desk	6204	0.33
12	Avaya Contact Center	6022	0.32
13	PICS	4197	0.22
14	Genesys PureCloud	3788	0.20
15	Verint	3721	0.20
16	Aircall	3621	0.19
17	Five9	3602	0.19
18	NICE inContact	3210	0.17
19	LogMeIn Rescue	2614	0.14
20	Comm100 Live Chat	2138	0.11
21	Genesys Contact Center	1927	0.10
22	Talkdesk	1926	0.10
23	NewVoiceMedia	1753	0.09
24	Avaya CMS	1568	0.08
25	Cisco Finesse	1406	0.07
26	Creatio	1364	0.07
27	Oracle Service Cloud	1289	0.07
28	Desk.com Chat	1239	0.07
29	Vonage Business	1197	0.06
30	Genesys Outbound	1048	0.06
31	Helpshift	1033	0.05
32	HappyFox	1002	0.05
33	Genesys Inbound	977	0.05
34	Mitel Contact Center Solutions	686	0.04
35	Toky	650	0.03
36	Nextiva	633	0.03
37	Nortel Symposium	553	0.03
38	VICIdial	543	0.03
39	Gladly	433	0.02
40	Twilio Contact Center	395	0.02
41	Livevox	382	0.02
42	Zoom Contact Center	360	0.02
43	MiContact Center	358	0.02
44	Twilio Flex	357	0.02
45	Dixa	321	0.02
46	Oracle TeleSales	296	0.02
47	Clarabridge	281	0.01
48	Vocalcom	256	0.01
49	Avaya Aura Call Center Elite	252	0.01
50	Genesys PureConnect	251	0.01
51	RingCentral RingCX	250	0.01
52	RingCentral Contact Center	248	0.01
53	Cisco Packaged Contact Center Enterprise	194	0.01
54	ePowerCenter	192	0.01
55	Alvaria	166	0.01
56	VanillaSoft	163	0.01
57	PlayVox	162	0.01
58	CallFire	156	0.01
59	Vozy	153	0.01
60	8x8 Virtual Office	136	0.01
61	Bright Pattern	136	0.01
62	Oracle Teleservice	127	0.01
63	Manhattan Contact Center	120	0.01
64	Netcall	110	0.01
65	Regal	106	0.01
66	Cloudtalk	102	0.01
67	Corizon	101	0.01
68	Wix Answers	99	0.01
69	UJET	98	0.01
70	PhoneBurner	98	0.01
71	Aloware	94	0.00
72	Freshcaller	92	0.00
73	Vivocha	71	0.00
74	Xperience	70	0.00
75	Magnetic North	69	0.00
76	Sharpen	57	0.00
77	PanTerra	56	0.00
78	XCALLY	56	0.00
79	InfoFlo	55	0.00
80	DialMyCalls	55	0.00
81	Scorebuddy	54	0.00
82	Aspect Zipwire	53	0.00
83	Clarity Connect	50	0.00
84	Aspect Via	50	0.00
85	Zingtree	50	0.00
86	Avaya Callback Assist	49	0.00
87	Avaya Contact Center Control Manager	46	0.00
88	prairieFyre	45	0.00
89	CallHub	40	0.00
90	Sitel	37	0.00
91	XenCALL	35	0.00
92	CallTools	33	0.00
93	VCC Live	33	0.00
94	Convoso	32	0.00
95	Avaya Contact Analyzer	24	0.00
96	Cisco Unified Intelligent Contact Management Enterprise	24	0.00
97	Shelf	22	0.00
98	uContact	21	0.00
99	Zent.io	20	0.00
100	FluentStream	19	0.00
101	ProcedureFlow	16	0.00
102	Click2Coach	16	0.00
103	contactSPACE	16	0.00
104	Cisco Outbound Option	14	0.00
105	Atos Unify OpenScape Voice	14	0.00
106	CrazyCall	10	0.00
107	SpiceCSM	10	0.00
108	Dezide	10	0.00
109	AireContact	10	0.00
110	ChaseData	10	0.00
111	Connect First	9	0.00
112	Ameyo	9	0.00
113	Zailab	8	0.00
114	Newfies-Dialer	8	0.00
115	eSpace Contact Center	8	0.00
116	Branch Messenger	8	0.00
117	VHT Cloud	7	0.00
118	T-Max Predictive Dialer	7	0.00
119	Nice SmartCenter	7	0.00
120	Ottspott	6	0.00
121	Fenero	6	0.00
122	Ytel Platform	6	0.00
123	CozTel	5	0.00
124	3CLogic	5	0.00
125	Pims Auto Dialer	5	0.00
126	Cross CRM	4	0.00
127	inConcert Contact Center	4	0.00
128	OneContact CC	3	0.00
129	Callmaker	3	0.00
130	Autom8 Enterprise	3	0.00
131	SalesExec	3	0.00
132	CallSquad	3	0.00
133	SolusOne	2	0.00
134	LiveOps	2	0.00
135	InGenius	2	0.00
136	Cingo	2	0.00
137	Track My Leads	2	0.00
138	CallBlitzer	2	0.00
139	PhoneCall	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Contact Center software market leaders?

Top leaders in the category for Contact Center software are Wix, Zendesk, Agile CRM. Here, you can view a full list of Contact Center tools in the market.