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Contact Center

Q: How many companies use Contact Center software these days?

Around the world in 2025, over 1,027,821 companies are currently using one or more Contact Center software. Out of these, there are 944,896 companies using Contact Center tools that are originally from the United States.

Q: Which company has the most significant market share in the Contact Center software space?

The top few companies that have the most significant market share in the Contact Center space are Wix with 81.42% of market share, Zendesk with 8.65% of market share, Agile CRM with 2.02% of market share. Check for other Contact Center technologies market share here.

Q: What are the top industries that usually use Contact Center softwares?

The top industries that use Contact Center software are Marketing (9,461), Consulting (6,822), Project Management (6,209).

Gain market share and customer base information about the top Contact Center software. Check out our list of Contact Center Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

137

Technologies Tracked

2046051

Companies Tracked

Categories related to Contact Center

CRM Platforms

Sales Enablement

Sales Management

Lead Capture

Live Chat

Top 5 Contact Center technologies in 2025

Over 2046051 companies are using Contact Center tools. Wix with 81.42% market share (1665949 customers), Zendesk with 8.65% market share (176919 customers), Agile CRM with 2.02% market share (41301 customers).

Technology

Market Share (Est.)

Customers

Wix

81.42%

1665949

Zendesk

8.65%

176919

Agile CRM

2.02%

41301

Freshworks

1.82%

37161

Salesforce Service Cloud

0.63%

12883

Others

5.47%

111838

Contact Center Customers by Employee Size

The majority of Contact Center category falls in the company size of 0 - 9 employees (1292941 companies), 20 - 49 employees (325843 companies), 100 - 249 employees (117256 companies).

Employee Size

Contact Center Customers by Geography

Companies using Contact Center technology software are majorly from the United States with 944896 (56.90%), United Kingdom with 194364 (11.70%), Canada with 99691 (6.00%) customers respectively.

Customers

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Contact Center Customers by Industry

Top industries that use Contact Center for Marketing (9461), Consulting (6822), Project Management (6209).

Customers

Market Share for Top Contact Center Technologies

Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Wix	1665949	81.42
2	Zendesk	176919	8.65
3	Agile CRM	41301	2.02
4	Freshworks	37161	1.82
5	Salesforce Service Cloud	12883	0.63
6	Mitel	11841	0.58
7	Bitrix24	9620	0.47
8	Genesys	7878	0.39
9	LiveAgent	6863	0.34
10	Wipro	6241	0.31
11	Zoho Desk	6209	0.30
12	Avaya Contact Center	5991	0.29
13	PICS	4359	0.21
14	Verint	3748	0.18
15	Aircall	3734	0.18
16	Genesys PureCloud	3650	0.18
17	Five9	3528	0.17
18	NICE inContact	3051	0.15
19	LogMeIn Rescue	2588	0.13
20	Comm100 Live Chat	2090	0.10
21	Genesys Contact Center	2007	0.10
22	Talkdesk	1995	0.10
23	NewVoiceMedia	1745	0.09
24	Avaya CMS	1548	0.08
25	Cisco Finesse	1402	0.07
26	Creatio	1325	0.06
27	Oracle Service Cloud	1289	0.06
28	Desk.com Chat	1226	0.06
29	Vonage Business	1187	0.06
30	Genesys Outbound	1027	0.05
31	Genesys Inbound	1014	0.05
32	Helpshift	1002	0.05
33	HappyFox	998	0.05
34	LiveOps	905	0.04
35	Mitel Contact Center Solutions	684	0.03
36	Toky	669	0.03
37	Nextiva	580	0.03
38	Nortel Symposium	542	0.03
39	VICIdial	534	0.03
40	Gladly	465	0.02
41	Twilio Contact Center	421	0.02
42	Livevox	379	0.02
43	Dixa	372	0.02
44	Zoom Contact Center	371	0.02
45	Twilio Flex	366	0.02
46	MiContact Center	337	0.02
47	Oracle TeleSales	294	0.01
48	Avaya Aura Call Center Elite	286	0.01
49	Clarabridge	281	0.01
50	RingCentral Contact Center	265	0.01
51	Genesys PureConnect	261	0.01
52	Vocalcom	254	0.01
53	RingCentral RingCX	254	0.01
54	ePowerCenter	205	0.01
55	Cisco Packaged Contact Center Enterprise	194	0.01
56	Alvaria	174	0.01
57	PlayVox	166	0.01
58	Vozy	164	0.01
59	VanillaSoft	152	0.01
60	CallFire	151	0.01
61	Bright Pattern	145	0.01
62	Netcall	143	0.01
63	8x8 Virtual Office	134	0.01
64	Oracle Teleservice	125	0.01
65	Manhattan Contact Center	115	0.01
66	Cloudtalk	110	0.01
67	Regal	107	0.01
68	Corizon	100	0.00
69	Freshcaller	100	0.00
70	PhoneBurner	98	0.00
71	UJET	97	0.00
72	Wix Answers	97	0.00
73	Aloware	90	0.00
74	Vivocha	85	0.00
75	Sharpen	71	0.00
76	Xperience	70	0.00
77	Magnetic North	70	0.00
78	PanTerra	56	0.00
79	XCALLY	56	0.00
80	Scorebuddy	55	0.00
81	Aspect Zipwire	53	0.00
82	InfoFlo	52	0.00
83	Zingtree	52	0.00
84	DialMyCalls	51	0.00
85	Clarity Connect	50	0.00
86	Aspect Via	49	0.00
87	Avaya Callback Assist	49	0.00
88	Avaya Contact Center Control Manager	44	0.00
89	prairieFyre	44	0.00
90	CallHub	41	0.00
91	Sitel	35	0.00
92	CallTools	34	0.00
93	XenCALL	33	0.00
94	VCC Live	32	0.00
95	Convoso	32	0.00
96	Cisco Unified Intelligent Contact Management Enterprise	25	0.00
97	FluentStream	23	0.00
98	Avaya Contact Analyzer	23	0.00
99	Shelf	20	0.00
100	uContact	20	0.00
101	Zent.io	19	0.00
102	Click2Coach	16	0.00
103	ProcedureFlow	15	0.00
104	Atos Unify OpenScape Voice	15	0.00
105	Cisco Outbound Option	14	0.00
106	Newfies-Dialer	11	0.00
107	SpiceCSM	10	0.00
108	Dezide	10	0.00
109	contactSPACE	10	0.00
110	Ameyo	9	0.00
111	Ytel Platform	9	0.00
112	ChaseData	9	0.00
113	Nice SmartCenter	9	0.00
114	Connect First	8	0.00
115	Zailab	8	0.00
116	eSpace Contact Center	8	0.00
117	AireContact	8	0.00
118	T-Max Predictive Dialer	8	0.00
119	CrazyCall	7	0.00
120	VHT Cloud	7	0.00
121	CozTel	7	0.00
122	Callmaker	5	0.00
123	3CLogic	5	0.00
124	Fenero	5	0.00
125	Pims Auto Dialer	5	0.00
126	Ottspott	4	0.00
127	Branch Messenger	4	0.00
128	inConcert Contact Center	4	0.00
129	OneContact CC	3	0.00
130	SalesExec	3	0.00
131	CallSquad	3	0.00
132	Cross CRM	2	0.00
133	InGenius	2	0.00
134	CallBlitzer	2	0.00
135	Autom8 Enterprise	2	0.00
136	PhoneCall	2	0.00
137	EducationFolder	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Contact Center software market leaders?

Top leaders in the category for Contact Center software are Wix, Zendesk, Agile CRM. Here, you can view a full list of Contact Center tools in the market.