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Contact Center

Q: How many companies use Contact Center software these days?

Around the world in 2025, over 1,028,940 companies are currently using one or more Contact Center software. Out of these, there are 945,446 companies using Contact Center tools that are originally from the United States.

Q: Which company has the most significant market share in the Contact Center software space?

The top few companies that have the most significant market share in the Contact Center space are Wix with 81.34% of market share, Zendesk with 8.69% of market share, Agile CRM with 2.03% of market share. Check for other Contact Center technologies market share here.

Q: What are the top industries that usually use Contact Center softwares?

The top industries that use Contact Center software are Marketing (9,484), Consulting (6,843), Project Management (6,218).

Gain market share and customer base information about the top Contact Center software. Check out our list of Contact Center Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

138

Technologies Tracked

2047960

Companies Tracked

Categories related to Contact Center

CRM Platforms

Sales Enablement

Sales Management

Lead Capture

Live Chat

Top 5 Contact Center technologies in 2025

Over 2047960 companies are using Contact Center tools. Wix with 81.34% market share (1665873 customers), Zendesk with 8.69% market share (177977 customers), Agile CRM with 2.03% market share (41670 customers).

Technology

Market Share (Est.)

Customers

Wix

81.34%

1665873

Zendesk

8.69%

177977

Agile CRM

2.03%

41670

Freshworks

1.81%

37148

Salesforce Service Cloud

0.63%

12924

Others

5.49%

112368

Contact Center Customers by Employee Size

The majority of Contact Center category falls in the company size of 0 - 9 employees (1293135 companies), 20 - 49 employees (326215 companies), 100 - 249 employees (117671 companies).

Employee Size

Contact Center Customers by Geography

Companies using Contact Center technology software are majorly from the United States with 945446 (56.89%), United Kingdom with 194508 (11.70%), Canada with 99750 (6.00%) customers respectively.

Customers

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Contact Center Customers by Industry

Top industries that use Contact Center for Marketing (9484), Consulting (6843), Project Management (6218).

Customers

Market Share for Top Contact Center Technologies

Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Wix	1665873	81.34
2	Zendesk	177977	8.69
3	Agile CRM	41670	2.03
4	Freshworks	37148	1.81
5	Salesforce Service Cloud	12924	0.63
6	Mitel	11852	0.58
7	Bitrix24	9634	0.47
8	Genesys	7939	0.39
9	LiveAgent	7064	0.34
10	Wipro	6251	0.31
11	Zoho Desk	6208	0.30
12	Avaya Contact Center	6004	0.29
13	PICS	4357	0.21
14	Aircall	3744	0.18
15	Verint	3742	0.18
16	Genesys PureCloud	3658	0.18
17	Five9	3548	0.17
18	NICE inContact	3056	0.15
19	LogMeIn Rescue	2586	0.13
20	Comm100 Live Chat	2088	0.10
21	Genesys Contact Center	2036	0.10
22	Talkdesk	2008	0.10
23	NewVoiceMedia	1745	0.09
24	Avaya CMS	1549	0.08
25	Cisco Finesse	1401	0.07
26	Creatio	1350	0.07
27	Oracle Service Cloud	1294	0.06
28	Desk.com Chat	1226	0.06
29	Vonage Business	1185	0.06
30	Genesys Outbound	1079	0.05
31	Genesys Inbound	1049	0.05
32	Helpshift	1007	0.05
33	HappyFox	1005	0.05
34	LiveOps	888	0.04
35	Mitel Contact Center Solutions	686	0.03
36	Toky	677	0.03
37	Nextiva	576	0.03
38	Nortel Symposium	542	0.03
39	VICIdial	533	0.03
40	Gladly	465	0.02
41	Twilio Contact Center	422	0.02
42	Dixa	377	0.02
43	Zoom Contact Center	372	0.02
44	Twilio Flex	370	0.02
45	MiContact Center	337	0.02
46	Avaya Aura Call Center Elite	297	0.01
47	Oracle TeleSales	294	0.01
48	Clarabridge	279	0.01
49	RingCentral Contact Center	269	0.01
50	RingCentral RingCX	269	0.01
51	Genesys PureConnect	262	0.01
52	Livevox	260	0.01
53	Vocalcom	254	0.01
54	ePowerCenter	207	0.01
55	Cisco Packaged Contact Center Enterprise	194	0.01
56	Alvaria	176	0.01
57	Vozy	167	0.01
58	Freshcaller	167	0.01
59	PlayVox	164	0.01
60	Bright Pattern	155	0.01
61	VanillaSoft	152	0.01
62	CallFire	151	0.01
63	Netcall	147	0.01
64	8x8 Virtual Office	136	0.01
65	Oracle Teleservice	125	0.01
66	Cloudtalk	118	0.01
67	Manhattan Contact Center	116	0.01
68	Regal	109	0.01
69	PhoneBurner	102	0.00
70	Corizon	100	0.00
71	Wix Answers	97	0.00
72	UJET	96	0.00
73	Aloware	91	0.00
74	Vivocha	85	0.00
75	Sharpen	73	0.00
76	Xperience	70	0.00
77	Magnetic North	70	0.00
78	Scorebuddy	58	0.00
79	PanTerra	57	0.00
80	XCALLY	56	0.00
81	InfoFlo	54	0.00
82	Aspect Zipwire	54	0.00
83	Zingtree	52	0.00
84	DialMyCalls	51	0.00
85	Clarity Connect	50	0.00
86	Aspect Via	49	0.00
87	Avaya Callback Assist	49	0.00
88	Avaya Contact Center Control Manager	44	0.00
89	prairieFyre	44	0.00
90	CallHub	38	0.00
91	Sitel	35	0.00
92	CallTools	34	0.00
93	VCC Live	33	0.00
94	Convoso	33	0.00
95	XenCALL	33	0.00
96	Cisco Unified Intelligent Contact Management Enterprise	25	0.00
97	FluentStream	23	0.00
98	Avaya Contact Analyzer	23	0.00
99	Shelf	22	0.00
100	uContact	20	0.00
101	Zent.io	19	0.00
102	Click2Coach	16	0.00
103	ProcedureFlow	15	0.00
104	Cisco Outbound Option	14	0.00
105	Atos Unify OpenScape Voice	13	0.00
106	Newfies-Dialer	11	0.00
107	SpiceCSM	10	0.00
108	Dezide	10	0.00
109	contactSPACE	10	0.00
110	Nice SmartCenter	10	0.00
111	eSpace Contact Center	9	0.00
112	Ameyo	9	0.00
113	Ytel Platform	9	0.00
114	ChaseData	9	0.00
115	Connect First	8	0.00
116	Zailab	8	0.00
117	AireContact	8	0.00
118	T-Max Predictive Dialer	8	0.00
119	CrazyCall	7	0.00
120	VHT Cloud	7	0.00
121	CozTel	7	0.00
122	Callmaker	5	0.00
123	Fenero	5	0.00
124	Pims Auto Dialer	5	0.00
125	Ottspott	4	0.00
126	Branch Messenger	4	0.00
127	inConcert Contact Center	4	0.00
128	OneContact CC	3	0.00
129	SalesExec	3	0.00
130	CallSquad	3	0.00
131	Cross CRM	2	0.00
132	InGenius	2	0.00
133	CallBlitzer	2	0.00
134	3CLogic	2	0.00
135	Autom8 Enterprise	2	0.00
136	PhoneCall	2	0.00
137	EducationFolder	2	0.00
138	USAN	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Contact Center software market leaders?

Top leaders in the category for Contact Center software are Wix, Zendesk, Agile CRM. Here, you can view a full list of Contact Center tools in the market.