Contact Center

Gain market share and customer base information about the top Contact Center software. Check out our list of Contact Center Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

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Technologies
1203772
Companies
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Categories related to Contact Center

Top 5 Contact Center technologies in 2023

Over 1,203,772 companies are using Contact Center tools. Wix with 65.89% market share (793,114 customers), Zendesk with 15.58% market share (187,592 customers), Desk.com Chat with 2.77% market share (33,310 customers),

Contact Center Customers by Employee Size

The majority of Contact Center category falls in the company size of 0 - 9 employees (491,285 companies), 20 - 49 employees (215,714 companies), 10 - 19 employees (91,274 companies).

Contact Center Customers by Geography

Companies using Contact Center technology software are majorly from the United States with 582,669 (66.26%), United Kingdom with 86,253 (9.81%), Canada with 37,663 (4.28%) customers respectively.

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Contact Center Customers by Industry

Top industries that use Contact Center for Professional Services (279,814), Technology (123,306), Retail and CPG (90,338).

Market Share for Top Contact Center Technologies

Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking Technology Customers Market share
1 Wix 793114 65.89 (%)
2 Zendesk 187592 15.58 (%)
3 Desk.com Chat 33310 2.77 (%)
4 Agile CRM 32769 2.72 (%)
5 Freshworks 32317 2.68 (%)
6 Bitrix24 20006 1.66 (%)
7 Salesforce Service Cloud 13971 1.16 (%)
8 Mitel 11234 0.93 (%)
9 LiveAgent 9058 0.75 (%)
10 Genesys 6782 0.56 (%)
11 Wipro 5266 0.44 (%)
12 Avaya Contact Center 5235 0.43 (%)
13 Zoho Desk 5061 0.42 (%)
14 NICE inContact 3813 0.32 (%)
15 Wix Answers 3328 0.28 (%)
16 Five9 3224 0.27 (%)
17 LogMeIn Rescue 3131 0.26 (%)
18 Genesys PureCloud 3060 0.25 (%)
19 Verint 2740 0.23 (%)
20 PICS 2573 0.21 (%)
21 Comm100 Live Chat 2201 0.18 (%)
22 Aircall 1741 0.14 (%)
23 Genesys Contact Center 1607 0.13 (%)
24 NewVoiceMedia 1281 0.11 (%)
25 Helpshift 1089 0.09 (%)
26 Oracle Service Cloud 1025 0.09 (%)
27 Vivocha 990 0.08 (%)
28 Cisco Finesse 964 0.08 (%)
29 Avaya CMS 933 0.08 (%)
30 Vonage Business 918 0.08 (%)
31 HappyFox 891 0.07 (%)
32 Talkdesk 816 0.07 (%)
33 Genesys Outbound 743 0.06 (%)
34 Creatio 699 0.06 (%)
35 Genesys Inbound 684 0.06 (%)
36 Nortel Symposium 526 0.04 (%)
37 Avaya Aura Call Center Elite 459 0.04 (%)
38 VICIdial 422 0.04 (%)
39 Toky 397 0.03 (%)
40 Dixa 383 0.03 (%)
41 Fenero 369 0.03 (%)
42 Nextiva 365 0.03 (%)
43 Genesys PureConnect 362 0.03 (%)
44 Clarabridge 343 0.03 (%)
45 Mitel Contact Center Solutions 315 0.03 (%)
46 Twilio Flex 312 0.03 (%)
47 Cloudagent 307 0.03 (%)
48 MiContact Center 285 0.02 (%)
49 CallFire 262 0.02 (%)
50 Gladly 240 0.02 (%)
51 Oracle TeleSales 228 0.02 (%)
52 Zingtree 225 0.02 (%)
53 8x8 Virtual Office 161 0.01 (%)
54 Livevox 160 0.01 (%)
55 Cisco Packaged Contact Center Enterprise 147 0.01 (%)
56 Bright Pattern 134 0.01 (%)
57 VanillaSoft 130 0.01 (%)
58 RingCentral Contact Center 124 0.01 (%)
59 Vocalcom 123 0.01 (%)
60 Oracle Teleservice 113 0.01 (%)
61 Twilio Contact Center 113 0.01 (%)
62 InGenius 103 0.01 (%)
63 Manhattan Contact Center 97 0.01 (%)
64 PlayVox 93 0.01 (%)
65 PhoneBurner 83 0.01 (%)
66 Click2Coach 83 0.01 (%)
67 Sitel 80 0.01 (%)
68 ePowerCenter 80 0.01 (%)
69 Netcall 79 0.01 (%)
70 Alvaria 76 0.01 (%)
71 Vozy 71 0.01 (%)
72 XCALLY 71 0.01 (%)
73 UJET 69 0.01 (%)
74 DialMyCalls 66 0.01 (%)
75 Scorebuddy 66 0.01 (%)
76 Magnetic North 64 0.01 (%)
77 Sharpen 61 0.01 (%)
78 Aloware 60 0.00 (%)
79 Corizon 60 0.00 (%)
80 Freshcaller 60 0.00 (%)
81 ProcedureFlow 58 0.00 (%)
82 Xperience 49 0.00 (%)
83 PanTerra 49 0.00 (%)
84 Cloudtalk 48 0.00 (%)
85 CrazyCall 47 0.00 (%)
86 Shelf 46 0.00 (%)
87 Aspect Zipwire 46 0.00 (%)
88 ChaseData 42 0.00 (%)
89 prairieFyre 42 0.00 (%)
90 Convoso 41 0.00 (%)
91 Clarity Connect 39 0.00 (%)
92 VCC Live 38 0.00 (%)
93 RingSky 36 0.00 (%)
94 Aspect Via 34 0.00 (%)
95 Avaya Contact Center Control Manager 31 0.00 (%)
96 CallHub 30 0.00 (%)
97 Zailab 29 0.00 (%)
98 Zent.io 26 0.00 (%)
99 Avaya Callback Assist 26 0.00 (%)
100 FluentStream 26 0.00 (%)
101 InfoFlo 24 0.00 (%)
102 XenCALL 22 0.00 (%)
103 Observe.AI 22 0.00 (%)
104 Avaya Contact Analyzer 21 0.00 (%)
105 Noble Solution Suite 20 0.00 (%)
106 contactSPACE 19 0.00 (%)
107 Nectar Desk 15 0.00 (%)
108 Connect First 14 0.00 (%)
109 Cisco Outbound Option 14 0.00 (%)
110 Branch Messenger 13 0.00 (%)
111 CloudCall 13 0.00 (%)
112 Newfies-Dialer 12 0.00 (%)
113 eSpace Contact Center 12 0.00 (%)
114 SpiceCSM 11 0.00 (%)
115 Speak2Leads 11 0.00 (%)
116 AireContact 11 0.00 (%)
117 VHT Cloud 9 0.00 (%)
118 Dezide 9 0.00 (%)
119 PhoneCall 9 0.00 (%)
120 Ytel Platform 9 0.00 (%)
121 T-Max Predictive Dialer 9 0.00 (%)
122 Atos Unify OpenScape Voice 9 0.00 (%)
123 Callmaker 9 0.00 (%)
124 AuguTech 7 0.00 (%)
125 Pims Auto Dialer 6 0.00 (%)
126 Ameyo 6 0.00 (%)
127 Cross CRM 5 0.00 (%)
128 uContact 5 0.00 (%)
129 CallSquad 5 0.00 (%)
130 EducationFolder 5 0.00 (%)
131 CozTel 4 0.00 (%)
132 Cingo 4 0.00 (%)
133 Autom8 Enterprise 4 0.00 (%)
134 Track My Leads 4 0.00 (%)
135 USAN 3 0.00 (%)
136 Ottspott 3 0.00 (%)
137 LiveOps 3 0.00 (%)
138 CallidusCloud CX 3 0.00 (%)
139 Nice SmartCenter 3 0.00 (%)
140 OneContact CC 3 0.00 (%)
141 CallTools 2 0.00 (%)
142 3CLogic 2 0.00 (%)
143 SalesExec 2 0.00 (%)
Technology Market share
Wix 65.89 (%)
Zendesk 15.58 (%)
Desk.com Chat 2.77 (%)
Agile CRM 2.72 (%)
Freshworks 2.68 (%)
Bitrix24 1.66 (%)
Salesforce Service Cloud 1.16 (%)
Mitel 0.93 (%)
LiveAgent 0.75 (%)
Genesys 0.56 (%)
Wipro 0.44 (%)
Avaya Contact Center 0.43 (%)
Zoho Desk 0.42 (%)
NICE inContact 0.32 (%)
Wix Answers 0.28 (%)
Five9 0.27 (%)
LogMeIn Rescue 0.26 (%)
Genesys PureCloud 0.25 (%)
Verint 0.23 (%)
PICS 0.21 (%)
Comm100 Live Chat 0.18 (%)
Aircall 0.14 (%)
Genesys Contact Center 0.13 (%)
NewVoiceMedia 0.11 (%)
Helpshift 0.09 (%)
Oracle Service Cloud 0.09 (%)
Vivocha 0.08 (%)
Cisco Finesse 0.08 (%)
Avaya CMS 0.08 (%)
Vonage Business 0.08 (%)
HappyFox 0.07 (%)
Talkdesk 0.07 (%)
Genesys Outbound 0.06 (%)
Creatio 0.06 (%)
Genesys Inbound 0.06 (%)
Nortel Symposium 0.04 (%)
Avaya Aura Call Center Elite 0.04 (%)
VICIdial 0.04 (%)
Toky 0.03 (%)
Dixa 0.03 (%)
Fenero 0.03 (%)
Nextiva 0.03 (%)
Genesys PureConnect 0.03 (%)
Clarabridge 0.03 (%)
Mitel Contact Center Solutions 0.03 (%)
Twilio Flex 0.03 (%)
Cloudagent 0.03 (%)
MiContact Center 0.02 (%)
CallFire 0.02 (%)
Gladly 0.02 (%)
Oracle TeleSales 0.02 (%)
Zingtree 0.02 (%)
8x8 Virtual Office 0.01 (%)
Livevox 0.01 (%)
Cisco Packaged Contact Center Enterprise 0.01 (%)
Bright Pattern 0.01 (%)
VanillaSoft 0.01 (%)
RingCentral Contact Center 0.01 (%)
Vocalcom 0.01 (%)
Oracle Teleservice 0.01 (%)
Twilio Contact Center 0.01 (%)
InGenius 0.01 (%)
Manhattan Contact Center 0.01 (%)
PlayVox 0.01 (%)
PhoneBurner 0.01 (%)
Click2Coach 0.01 (%)
Sitel 0.01 (%)
ePowerCenter 0.01 (%)
Netcall 0.01 (%)
Alvaria 0.01 (%)
Vozy 0.01 (%)
XCALLY 0.01 (%)
UJET 0.01 (%)
DialMyCalls 0.01 (%)
Scorebuddy 0.01 (%)
Magnetic North 0.01 (%)
Sharpen 0.01 (%)
Aloware 0.00 (%)
Corizon 0.00 (%)
Freshcaller 0.00 (%)
ProcedureFlow 0.00 (%)
Xperience 0.00 (%)
PanTerra 0.00 (%)
Cloudtalk 0.00 (%)
CrazyCall 0.00 (%)
Shelf 0.00 (%)
Aspect Zipwire 0.00 (%)
ChaseData 0.00 (%)
prairieFyre 0.00 (%)
Convoso 0.00 (%)
Clarity Connect 0.00 (%)
VCC Live 0.00 (%)
RingSky 0.00 (%)
Aspect Via 0.00 (%)
Avaya Contact Center Control Manager 0.00 (%)
CallHub 0.00 (%)
Zailab 0.00 (%)
Zent.io 0.00 (%)
Avaya Callback Assist 0.00 (%)
FluentStream 0.00 (%)
InfoFlo 0.00 (%)
XenCALL 0.00 (%)
Observe.AI 0.00 (%)
Avaya Contact Analyzer 0.00 (%)
Noble Solution Suite 0.00 (%)
contactSPACE 0.00 (%)
Nectar Desk 0.00 (%)
Connect First 0.00 (%)
Cisco Outbound Option 0.00 (%)
Branch Messenger 0.00 (%)
CloudCall 0.00 (%)
Newfies-Dialer 0.00 (%)
eSpace Contact Center 0.00 (%)
SpiceCSM 0.00 (%)
Speak2Leads 0.00 (%)
AireContact 0.00 (%)
VHT Cloud 0.00 (%)
Dezide 0.00 (%)
PhoneCall 0.00 (%)
Ytel Platform 0.00 (%)
T-Max Predictive Dialer 0.00 (%)
Atos Unify OpenScape Voice 0.00 (%)
Callmaker 0.00 (%)
AuguTech 0.00 (%)
Pims Auto Dialer 0.00 (%)
Ameyo 0.00 (%)
Cross CRM 0.00 (%)
uContact 0.00 (%)
CallSquad 0.00 (%)
EducationFolder 0.00 (%)
CozTel 0.00 (%)
Cingo 0.00 (%)
Autom8 Enterprise 0.00 (%)
Track My Leads 0.00 (%)
USAN 0.00 (%)
Ottspott 0.00 (%)
LiveOps 0.00 (%)
CallidusCloud CX 0.00 (%)
Nice SmartCenter 0.00 (%)
OneContact CC 0.00 (%)
CallTools 0.00 (%)
3CLogic 0.00 (%)
SalesExec 0.00 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Contact Center software market leaders?

Top leaders in the category for Contact Center software are Wix, Zendesk, Desk.com Chat. Here, you can view a full list of Contact Center tools in the market.

How many companies use Contact Center software these days?

Around the world in 2023, over 1,069,729 companies are currently using one or more Contact Center software. Out of these, there are 582,669 companies using Contact Center tools that are originally from the United States .

Which company has the most significant market share in the Contact Center software space?

The top few companies that have the most significant market share in the Contact Center space are Wix with 65.89 % of market share, and Zendesk with 15.58 % of market share and Desk.com Chat with 2.77 % of market share . Check for other Contact Center technologies market share here.

What are the top industries that usually use Contact Center softwares?

The top industries that use Contact Center software are Professional Services (279,814) , Technology (123,306) , Retail and CPG (90,338) .

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