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Contact Center

Q: How many companies use Contact Center software these days?

Around the world in 2025, over 1,037,794 companies are currently using one or more Contact Center software. Out of these, there are 952,085 companies using Contact Center tools that are originally from the United States.

Q: Which company has the most significant market share in the Contact Center software space?

The top few companies that have the most significant market share in the Contact Center space are Wix with 81.25% of market share, Zendesk with 8.77% of market share, Agile CRM with 2.05% of market share. Check for other Contact Center technologies market share here.

Q: What are the top industries that usually use Contact Center softwares?

The top industries that use Contact Center software are Marketing (9,374), Consulting (6,803), Project Management (6,122).

Gain market share and customer base information about the top Contact Center software. Check out our list of Contact Center Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

139

Technologies Tracked

2086144

Companies Tracked

Categories related to Contact Center

CRM Platforms

Sales Enablement

Sales Management

Lead Capture

Live Chat

Top 5 Contact Center technologies in 2025

Over 2086144 companies are using Contact Center tools. Wix with 81.25% market share (1695073 customers), Zendesk with 8.77% market share (182890 customers), Agile CRM with 2.05% market share (42853 customers).

Technology

Market Share (Est.)

Customers

Wix

81.25%

1695073

Zendesk

8.77%

182890

Agile CRM

2.05%

42853

Freshworks

1.83%

38198

Salesforce Service Cloud

0.63%

13055

Others

5.47%

114075

Contact Center Customers by Employee Size

The majority of Contact Center category falls in the company size of 0 - 9 employees (1304395 companies), 20 - 49 employees (329076 companies), 100 - 249 employees (118897 companies).

Employee Size

Contact Center Customers by Geography

Companies using Contact Center technology software are majorly from the United States with 952085 (56.86%), United Kingdom with 195920 (11.70%), Canada with 100549 (6.01%) customers respectively.

Customers

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Contact Center Customers by Industry

Top industries that use Contact Center for Marketing (9374), Consulting (6803), Project Management (6122).

Customers

Market Share for Top Contact Center Technologies

Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Wix	1695073	81.25
2	Zendesk	182890	8.77
3	Agile CRM	42853	2.05
4	Freshworks	38198	1.83
5	Salesforce Service Cloud	13055	0.63
6	Mitel	11932	0.57
7	Bitrix24	9783	0.47
8	Genesys	7808	0.37
9	LiveAgent	7360	0.35
10	Zoho Desk	6465	0.31
11	Wipro	6308	0.30
12	Avaya Contact Center	6025	0.29
13	PICS	4460	0.21
14	Aircall	3817	0.18
15	Verint	3798	0.18
16	Genesys PureCloud	3695	0.18
17	Five9	3674	0.18
18	NICE inContact	3256	0.16
19	LogMeIn Rescue	2677	0.13
20	Comm100 Live Chat	2154	0.10
21	Talkdesk	2061	0.10
22	Genesys Contact Center	1987	0.10
23	NewVoiceMedia	1762	0.08
24	Avaya CMS	1557	0.07
25	Cisco Finesse	1414	0.07
26	Creatio	1398	0.07
27	Oracle Service Cloud	1298	0.06
28	Desk.com Chat	1235	0.06
29	Vonage Business	1225	0.06
30	Helpshift	1048	0.05
31	HappyFox	1037	0.05
32	Genesys Outbound	1033	0.05
33	Genesys Inbound	1022	0.05
34	LiveOps	925	0.04
35	Mitel Contact Center Solutions	686	0.03
36	Toky	676	0.03
37	Nextiva	645	0.03
38	Nortel Symposium	550	0.03
39	VICIdial	538	0.03
40	Gladly	483	0.02
41	Twilio Contact Center	424	0.02
42	Livevox	381	0.02
43	Zoom Contact Center	373	0.02
44	Dixa	371	0.02
45	Twilio Flex	365	0.02
46	MiContact Center	337	0.02
47	Oracle TeleSales	296	0.01
48	Clarabridge	282	0.01
49	Avaya Aura Call Center Elite	271	0.01
50	Genesys PureConnect	260	0.01
51	RingCentral RingCX	259	0.01
52	Vocalcom	255	0.01
53	RingCentral Contact Center	250	0.01
54	ePowerCenter	204	0.01
55	Cisco Packaged Contact Center Enterprise	194	0.01
56	Alvaria	173	0.01
57	PlayVox	169	0.01
58	Vozy	162	0.01
59	CallFire	157	0.01
60	VanillaSoft	154	0.01
61	Bright Pattern	145	0.01
62	8x8 Virtual Office	136	0.01
63	Oracle Teleservice	126	0.01
64	Manhattan Contact Center	116	0.01
65	Cloudtalk	110	0.01
66	Netcall	109	0.01
67	Regal	107	0.01
68	Corizon	103	0.00
69	UJET	101	0.00
70	Wix Answers	101	0.00
71	Freshcaller	99	0.00
72	PhoneBurner	96	0.00
73	Aloware	94	0.00
74	Vivocha	86	0.00
75	Magnetic North	72	0.00
76	Xperience	70	0.00
77	Sharpen	64	0.00
78	Scorebuddy	56	0.00
79	XCALLY	56	0.00
80	PanTerra	55	0.00
81	InfoFlo	54	0.00
82	Aspect Zipwire	53	0.00
83	Zingtree	53	0.00
84	DialMyCalls	52	0.00
85	Clarity Connect	50	0.00
86	Aspect Via	50	0.00
87	Avaya Callback Assist	50	0.00
88	Avaya Contact Center Control Manager	45	0.00
89	prairieFyre	44	0.00
90	CallHub	39	0.00
91	CallTools	34	0.00
92	XenCALL	34	0.00
93	VCC Live	33	0.00
94	Sitel	33	0.00
95	Convoso	31	0.00
96	Cisco Unified Intelligent Contact Management Enterprise	25	0.00
97	Avaya Contact Analyzer	24	0.00
98	FluentStream	23	0.00
99	uContact	21	0.00
100	Shelf	20	0.00
101	Zent.io	20	0.00
102	Click2Coach	16	0.00
103	ProcedureFlow	15	0.00
104	Atos Unify OpenScape Voice	15	0.00
105	Cisco Outbound Option	14	0.00
106	contactSPACE	12	0.00
107	Newfies-Dialer	11	0.00
108	SpiceCSM	10	0.00
109	Dezide	10	0.00
110	Ameyo	9	0.00
111	ChaseData	9	0.00
112	Nice SmartCenter	9	0.00
113	CrazyCall	8	0.00
114	Connect First	8	0.00
115	Zailab	8	0.00
116	eSpace Contact Center	8	0.00
117	AireContact	8	0.00
118	T-Max Predictive Dialer	8	0.00
119	VHT Cloud	7	0.00
120	CozTel	7	0.00
121	Fenero	6	0.00
122	Ottspott	5	0.00
123	Callmaker	5	0.00
124	3CLogic	5	0.00
125	Pims Auto Dialer	5	0.00
126	Branch Messenger	5	0.00
127	inConcert Contact Center	4	0.00
128	OneContact CC	3	0.00
129	Cross CRM	3	0.00
130	Autom8 Enterprise	3	0.00
131	SalesExec	3	0.00
132	CallSquad	3	0.00
133	InGenius	2	0.00
134	Cingo	2	0.00
135	Track My Leads	2	0.00
136	CallBlitzer	2	0.00
137	PhoneCall	2	0.00
138	Ytel Platform	2	0.00
139	EducationFolder	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Contact Center software market leaders?

Top leaders in the category for Contact Center software are Wix, Zendesk, Agile CRM. Here, you can view a full list of Contact Center tools in the market.