Genesys
Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well...Read more
Market Share of Genesys
Current Customer(s)
4401
Market Share (Est.)
0.17%
Ranking
#30
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Communication category are Whatsapp Business with 37.20%, Slack with 23.77%, Microsoft Office 365 with 16.19% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Whatsapp Business | 976090 | 37.20% | Genesys vs Whatsapp Business |
| Slack | 623650 | 23.77% | Genesys vs Slack |
| Microsoft Office 365 | 424867 | 16.19% | Genesys vs Microsoft Office 365 |
| Intercom | 132416 | 5.05% | Genesys vs Intercom |
| Quip | 78844 | 3.01% | Genesys vs Quip |
| Agile CRM | 43113 | 1.64% | Genesys vs Agile CRM |
| Skype | 29178 | 1.11% | Genesys vs Skype |
| Asana | 19950 | 0.76% | Genesys vs Asana |
| GoToWebinar | 19857 | 0.76% | Genesys vs GoToWebinar |
| Twilio | 18823 | 0.72% | Genesys vs Twilio |
| Avaya | 13957 | 0.53% | Genesys vs Avaya |
| Ryver | 12672 | 0.48% | Genesys vs Ryver |
| Verizon | 12609 | 0.48% | Genesys vs Verizon |
| PBworks BusinessHub | 11737 | 0.45% | Genesys vs PBworks BusinessHub |
| Recruiterbox | 10883 | 0.41% | Genesys vs Recruiterbox |
| Canvas LMS | 10767 | 0.41% | Genesys vs Canvas LMS |
| Breezy HR | 9656 | 0.37% | Genesys vs Breezy HR |
| DonorPerfect | 9084 | 0.35% | Genesys vs DonorPerfect |
| Bitrix24 | 7934 | 0.30% | Genesys vs Bitrix24 |
| ON24 | 7160 | 0.27% | Genesys vs ON24 |
Popular Comparisons
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Communication category are Whatsapp Business with 37.20%, Slack with 23.77%, Microsoft Office 365 with 16.19% market share.
Genesys vs Whatsapp Business
Genesys vs Slack
Genesys vs Microsoft Office 365
Genesys vs Intercom
Genesys vs Quip
Genesys vs Agile CRM
Genesys vs Skype
Genesys vs Asana
Customers of Genesys
Around the world in 2025, over 4401 companies have started using Genesys as Communication tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| NextGear Capital | 10,000+ | Carmel | Indiana | United States |    |
| KitchenAid | 10,000+ | Benton Harbor | Michigan | United States |  |
| Safaricom PLC | 10,000+ | Nairobi | Nairobi Area | Kenya | |
| BARMER | 10,000+ | Berlin | Berlin | Germany | |
| Whirlpool | 10,000+ | Benton Harbor | Michigan | United States | |
| PCCW Ltd | 10,000+ | Hong Kong | Hong Kong SAR | People's Republic of China | |
| The Hartford | 10,000+ | Hartford | Connecticut | United States | |
| Allied Bank | 10,000+ | Lahore | Punjab | Pakistan | |
| JennAir | 10,000+ | Benton Harbor | Michigan | United States | |
| SDGE | 5,000 - 9,999 | San Diego | California | United States | |
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Genesys Customers by Products and Services
The top three products and services offering customers that use Genesys for Communication are Insurance (170), Cloud Services (137), Wealth Management (121).
Customers
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Genesys Customers by Employee Size
The majority of Genesys's customers for the communication category fall in the company size of 10,000+ employees (941 companies), 1,000 - 4,999 employees (818 companies), 100 - 249 employees (658 companies).
Employee Size
Genesys Customers by Geography
The top three geographies of Genesys for communication are the United States with 1905(56.03%), United Kingdom with 290(8.53%), Australia with 287(8.44%) customers respectively.
Customers
Employees of Genesys
Also see other Products/Services by Genesys in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Genesys competitors?
Genesys’s Top competitors in the communication category are Whatsapp Business, Slack, Microsoft Office 365. You can view a full list of Genesys competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys and 40,000 other technologies on the internet. You can also compare Genesys and its feature with top competitors here : Genesys vs Whatsapp Business Genesys vs Slack Genesys vs Microsoft Office 365.
What is Genesys customer distribution based on company size?
What is Genesys market share in the communication?
What are the top countries that use Genesys?
What are the top industries that use Genesys?
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