Genesys

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Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterpris...e customers include P&G, BT and Ticketmaster. Read more

Top Competitors and Alternatives of Genesys

The top three of Genesys’s competitors in the Communication category are Whatsapp Business with 25.87%, Slack with 21.57%, Microsoft Office 365 with 17.64% market share.

    Top Competitors and Alternatives of Genesys

    The top three of Genesys’s competitors in the Communication category are Whatsapp Business with 25.87%, Slack with 21.57%, Microsoft Office 365 with 17.64% market share.

    Customers of Genesys

    Around the world in 2023, over 5997 companies have started using Genesys as Communication tool.

    Customers Employee Range City Region Country Social Links
    HELSINGIN KAUPUNKI - FINLAND 10,000+ Helsinki Uusimaa Finland
    FE Credit 10,000+ Ho Chi Minh City Ho Chi Minh City Vietnam
    Grupo Financiero Banorte SAB de CV 10,000+ Monterrey Nuevo Leon Mexico
    BARMER 10,000+ Berlin Berlin Germany
    J.B. Hunt Transport Services, Inc. 10,000+ Lowell Arkansas United States
    Bupa 10,000+ Melbourne Victoria Australia
    Nordea Bank Apb 10,000+ Helsinki Uusimaa Finland
    Proximus 10,000+ Brussels Brussels Capital Belgium
    Siemens Healthineers 10,000+ Erlangen Bavaria Germany
    Lenovo Group Ltd. 10,000+ Beijing Beijing People's Republic Of China

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    Genesys Customers by Industry

    The three top industries that use Genesys for Communication are Technology (140), Consulting (125), Engineering (112).

    Genesys Customers by Employee Size

    The majority of Genesys’s customers for the communication category fall in the company size of 1,000 - 4,999 employees (1224 companies), 10,000+ employees (1166 companies), 20 - 49 employees (833 companies).

    Genesys Customers by Geography

    The top three geographies of Genesys for communication are the United States with 3190(47.05%), United Kingdom with 422(6.22%), Australia with 364(5.37%) customers respectively.

    Employees of Genesys

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    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Genesys competitors?

    Genesys’s Top competitors in the communication category are Whatsapp Business, Slack, Microsoft Office 365. You can view a full list of Genesys competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys and 40,000 other technologies on the internet.You can also compare Genesys and its feature with top competitors here : Genesys vs Whatsapp Business Genesys vs Slack Genesys vs Microsoft Office 365 .

    What is Genesys customer distribution based on company size?

    The majority of Genesys’s customers for the communication category fall in the company size of 1,000 - 4,999 employees (1224 companies), 10,000+ employees (1166 companies), 20 - 49 employees (833 companies). You can view a distribution chart of Genesys customers by company size here.

    What is Genesys market share in the communication?

    Genesys has market share of 0.35% in communication market. Genesys competes with 333 competitor tools in communication category. The top alternatives for Genesys communication tool are Whatsapp Business with 25.87%, Slack with 21.57%, Microsoft Office 365 with 17.64% market share.

    What are the top industries that use Genesys?

    Top industries that use Genesys for communication are Technology (140), Consulting (125), Engineering (112).

    What are the top countries that use Genesys?

    Around the world in 2023, over 5997 companies have started using Genesys as communication tool. Companies using Genesys for communication are majorly from United States with 3190 customers. 47.05% of Genesys customers are from the United States. Other top countries using Genesys are United Kingdom and Australia with 422(6.22%) and 364(5.37%) customers respectively.

    Justine Lyon
    Justine Lyon
    Senior VP of Sales, Ally
    At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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