Question 1

What are the different markets in which
        NICE inContact and
        VICIdial compete against each other?

Accepted Answer

NICE inContact and
        VICIdial compete against each other in
        the Cloud Contact Center Software, Contact Center, Predictive Dialer, Call Recording, Cloud Business Telephony.

Question 2

How does the market share of
        NICE inContact
        and VICIdial compare in the
        Cloud Contact Center Software market?

Accepted Answer

In the Cloud Contact Center Software market,
        NICE inContact has a
        12.98%
        market share in comparison to
        VICIdial’s
        1.74%.
        Since it has a better market share coverage,
        NICE inContact holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Cloud Contact Center Software category, while
        VICIdial holds the
        8th spot.

Question 3

How many customers are acquired by
        NICE inContact and
        VICIdial in the
        Cloud Contact Center Software segment?

Accepted Answer

NICE inContact has
        3,532 customers and
        VICIdial has
        473 customers in the
        Cloud Contact Center Software
        segment. NICE inContact has
        3059 more customers than
        VICIdial in this category.

Question 4

What are the countries in which
        NICE inContact and
        VICIdial has more customers?

Accepted Answer

NICE inContact has more customers in United States, United Kingdom and Canada.
VICIdial has more customers in United States, India and Philippines.

NICE inContact Vs VICIdial : In-Depth Comparison

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Comparing the customer bases of NICE inContact and VICIdial

Comparing the market share of NICE inContact and VICIdial

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