Question 1

What are the different markets in which
        Amazon Connect and
        Unify compete against each other?

Accepted Answer

Amazon Connect and
        Unify compete against each other in
        the Cloud Contact Center Software, Cloud Business Telephony, Web And Video Conferencing.

Question 2

How does the market share of
        Amazon Connect
        and Unify compare in the
        Cloud Contact Center Software market?

Accepted Answer

In the Cloud Contact Center Software market,
        Amazon Connect has a
        11.17%
        market share in comparison to
        Unify’s
        0.05%.
        Since it has a better market share coverage,
        Amazon Connect holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Cloud Contact Center Software category, while
        Unify holds the
        57th spot.

Question 3

How many customers are acquired by
        Amazon Connect and
        Unify in the
        Cloud Contact Center Software segment?

Accepted Answer

Amazon Connect has
        2,869 customers and
        Unify has
        12 customers in the
        Cloud Contact Center Software
        segment. Amazon Connect has
        2857 more customers than
        Unify in this category.

Question 4

What are the countries in which
        Amazon Connect and
        Unify has more customers?

Accepted Answer

Amazon Connect has more customers in United States, United Kingdom and India.
Unify has more customers in Germany, France and Malaysia.

Amazon Connect Vs Unify : In-Depth Comparison

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Comparing the customer bases of Amazon Connect and Unify

Comparing the market share of Amazon Connect and Unify

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