Technologies / NICE inContact Vs NICE CXone

Last update : Mar 15 2023

NICE inContact Vs NICE CXone : In-Depth Comparison

Not sure if NICE inContact, or NICE CXone is the better choice for your needs? No problem! 6sense comparison helps you make the best decision. Take a look at categories where NICE inContact and NICE CXone compete, current customers, market share, category ranking. Still uncertain? Compare the similarities and differences between NICE inContact vs NICE CXone customers by industry, by geography and by buying patterns.

Overview
Current Customers
Market Share
Geography
Customer Movements
FAQs
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NICE inContact

NICE inContact competes with other products in the Call Recording, Communication, Contact Center, Help Desk And Ticketing, Interactive Voice Response (IVR), Predictive Dialer categories. It has a market share in the Cloud Contact Center Software category, and NICE inContact has 3272 customers in 47 countries.

NICE CXone

NICE CXone competes with other products in the Project Collaboration, Cloud Contact Center Software, Customer Experience, categories. It has a market share in the Cloud Contact Center Software category, and NICE CXone has 452 customers in 23 countries.

Categories where NICE inContact and NICE CXone compete

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Comparing the customer bases of NICE inContact and NICE CXone

Comparing the customer bases of NICE inContact and NICE CXone, we can see that NICE inContact has 3272 customer(s), while NICE CXone has 452 customer(s). In the Cloud Contact Center Software category, with 3272 customer(s) NICE inContact stands at 4th place by ranking, while NICE CXone with 452 customer(s), is at the 11th place.

NICE inContact

4 th

3272 Customer

NICE CXone

11 th

452 Customer

Compare NICE inContact vs NICE CXone customers by geography

Comparing NICE inContact and NICE CXone customers based on their geographic location, we can see that NICE inContact has more customers in United States, United Kingdom and Canada, while NICE CXone has more customers in United States , Brazil and Australia .

NICE inContact

NICE CXone

Customer Movements for this month

Gain actionable insights about the buying patterns of NICE inContact vs NICE CXone’s target audience.

NICE inContact

NICE CXone

FAQ

Find answers to the most often asked questions by users.

What are the different markets in which NICE inContact and NICE CXone compete against each other?

NICE inContact and NICE CXone compete against each other in the Cloud Contact Center Software, Call Recording, Communication, Contact Center, Customer Experience .

How does the market share of NICE inContact and NICE CXone compare in the Cloud Contact Center Software market?

In the Cloud Contact Center Software market, NICE inContact has a 9.00% market share in comparison to NICE CXone’s 1.24%. Since it has a better market share coverage, NICE inContact holds the 4th spot in 6sense’s Market Share Ranking Index for the Cloud Contact Center Software category, while NICE CXone holds the 11th spot.

How many customers are acquired by NICE inContact and NICE CXone in the Cloud Contact Center Software segment?

NICE inContact has 3272 customers and NICE CXone has 452 customers in the Cloud Contact Center Software segment. NICE inContact has 2820 more customers than NICE CXone in this category.

What are the countries in which NICE inContact and NICE CXone has more customers?

NICE inContact has more customers in United States , United Kingdom and Canada .
NICE CXone has more customers in United States , Brazil and Australia .

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