Question 1

What are the different markets in which
        NICE inContact and
        Coveo compete against each other?

Accepted Answer

NICE inContact and
        Coveo compete against each other in
        the Cloud Contact Center Software, Call Recording, Communication, Contact Center, Help Desk And Ticketing.

Question 2

How does the market share of
        NICE inContact
        and Coveo compare in the
        Cloud Contact Center Software market?

Accepted Answer

In the Cloud Contact Center Software market,
        NICE inContact has a
        12.98%
        market share in comparison to
        Coveo’s
        11.87%.
        Since it has a better market share coverage,
        NICE inContact holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Cloud Contact Center Software category, while
        Coveo holds the
        3rd spot.

Question 3

How many customers are acquired by
        NICE inContact and
        Coveo in the
        Cloud Contact Center Software segment?

Accepted Answer

NICE inContact has
        3,532 customers and
        Coveo has
        3,229 customers in the
        Cloud Contact Center Software
        segment. NICE inContact has
        303 more customers than
        Coveo in this category.

Question 4

What are the countries in which
        NICE inContact and
        Coveo has more customers?

Accepted Answer

NICE inContact has more customers in United States, United Kingdom and Canada.
Coveo has more customers in United States, Canada and United Kingdom.

NICE inContact Vs Coveo : In-Depth Comparison

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Comparing the customer bases of NICE inContact and Coveo

Comparing the market share of NICE inContact and Coveo

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