Question 1

What are the different markets in which
        VICIdial and
        NICE CXone compete against each other?

Accepted Answer

VICIdial and
        NICE CXone compete against each other in
        the Cloud Contact Center Software, Cloud Business Telephony, Contact Center, Contact Management, Customer Experience.

Question 2

How does the market share of
        VICIdial
        and NICE CXone compare in the
        Cloud Contact Center Software market?

Accepted Answer

In the Cloud Contact Center Software market,
        VICIdial has a
        1.40%
        market share in comparison to
        NICE CXone’s
        1.23%.
        Since it has a better market share coverage,
        VICIdial holds the
        8th
        spot in 6sense's Market Share Ranking Index for
        the Cloud Contact Center Software category, while
        NICE CXone holds the
        9th spot.

Question 3

How many customers are acquired by
        VICIdial and
        NICE CXone in the
        Cloud Contact Center Software segment?

Accepted Answer

VICIdial has
        359 customers and
        NICE CXone has
        316 customers in the
        Cloud Contact Center Software
        segment. VICIdial has
        43 more customers than
        NICE CXone in this category.

Question 4

What are the countries in which
        VICIdial and
        NICE CXone has more customers?

Accepted Answer

VICIdial has more customers in United States, India and Philippines.
NICE CXone has more customers in United States, United Kingdom and India.

VICIdial Vs NICE CXone : In-Depth Comparison

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Comparing the customer bases of VICIdial and NICE CXone

Comparing the market share of VICIdial and NICE CXone

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