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Cisco Unified Contact Center Enterprise

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Cisco Unified Contact Center Enterprise helps businesses and organizations deliver a connected digital experience.

Cloud Contact Center Software
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Market Share of Cisco Unified Contact Center Enterprise

Current Customer(s)

1666

Market Share (Est.)

6.16%

Ranking

#6

Top Competitors and Alternatives of Cisco Unified Contact Center Enterprise

The top three of Cisco Unified Contact Center Enterprise’s competitors in the Cloud Contact Center Software category are Irene with 34.34%, NICE inContact with 12.54%, Amazon Connect with 11.81% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Irene928734.34%Cisco Unified Contact Center Enterprise vs Irene
NICE inContact339112.54%Cisco Unified Contact Center Enterprise vs NICE inContact
Amazon Connect319511.81%Cisco Unified Contact Center Enterprise vs Amazon Connect
Coveo306811.35%Cisco Unified Contact Center Enterprise vs Coveo
Virtual PBX18326.77%Cisco Unified Contact Center Enterprise vs Virtual PBX
Spoken Communications6682.47%Cisco Unified Contact Center Enterprise vs Spoken Communications
VICIdial4681.73%Cisco Unified Contact Center Enterprise vs VICIdial
Anywhere3654371.62%Cisco Unified Contact Center Enterprise vs Anywhere365
NICE CXone3341.24%Cisco Unified Contact Center Enterprise vs NICE CXone
CallTrackingMetrics2540.94%Cisco Unified Contact Center Enterprise vs CallTrackingMetrics
TASKE1910.71%Cisco Unified Contact Center Enterprise vs TASKE
Genesys Cloud CX1560.58%Cisco Unified Contact Center Enterprise vs Genesys Cloud CX
Synthetix1500.55%Cisco Unified Contact Center Enterprise vs Synthetix
QueueMetrics980.36%Cisco Unified Contact Center Enterprise vs QueueMetrics
Enghouse Interactive960.36%Cisco Unified Contact Center Enterprise vs Enghouse Interactive
Car Wars890.33%Cisco Unified Contact Center Enterprise vs Car Wars
Contivio740.27%Cisco Unified Contact Center Enterprise vs Contivio
Natterbox710.26%Cisco Unified Contact Center Enterprise vs Natterbox
Sharpen670.25%Cisco Unified Contact Center Enterprise vs Sharpen
Enghouse Interactive Contact Center640.24%Cisco Unified Contact Center Enterprise vs Enghouse Interactive Contact Center
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Popular Comparisons

Top Competitors and Alternatives of Cisco Unified Contact Center Enterprise

The top three of Cisco Unified Contact Center Enterprise’s competitors in the Cloud Contact Center Software category are Irene with 34.34%, NICE inContact with 12.54%, Amazon Connect with 11.81% market share.

Cisco Unified Contact Center Enterprise vs Irene

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Cisco Unified Contact Center Enterprise vs NICE inContact

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Cisco Unified Contact Center Enterprise vs Amazon Connect

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Cisco Unified Contact Center Enterprise vs Coveo

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Cisco Unified Contact Center Enterprise vs Virtual PBX

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Cisco Unified Contact Center Enterprise vs Spoken Communications

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Cisco Unified Contact Center Enterprise vs VICIdial

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Cisco Unified Contact Center Enterprise vs Anywhere365

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Customers of Cisco Unified Contact Center Enterprise

Around the world in 2024, over 1666 companies have started using Cisco Unified Contact Center Enterprise as Cloud Contact Center Software tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Mitel Networks Corporation1,000 - 4,999OttawaOntarioCanada
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NYU Langone Health10,000+New York CityNew YorkUnited States
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General Dynamics Information Technology10,000+Falls ChurchVirginiaUnited States
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Afiniti1,000 - 4,999Washington, D.C.Washington, D.C.United States
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Flagstar Bancorp, Inc.1,000 - 4,999TroyMichiganUnited States
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Ford Motor Company10,000+DearbornMichiganUnited States
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DB Schenker10,000+EssenNorth Rhine-WestphaliaGermany
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Cargill10,000+WayzataMinnesotaUnited States
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Ernst & Young 10,000+LondonEnglandUnited Kingdom
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J Crew Group, Inc.10,000+New York CityNew YorkUnited States
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Cisco Unified Contact Center Enterprise Customers by Products and Services

The top three products and services offering customers that use Cisco Unified Contact Center Enterprise for Cloud Contact Center Software are Managed Services (100), Cloud Services (97), Cybersecurity (73).

Customers

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Cisco Unified Contact Center Enterprise Customers by Employee Size

The majority of Cisco Unified Contact Center Enterprise's customers for the cloud-contact-center-software category fall in the company size of 10,000+ employees (422 companies), 1,000 - 4,999 employees (381 companies), 100 - 249 employees (177 companies).

Employee Size

Cisco Unified Contact Center Enterprise Customers by Geography

The top three geographies of Cisco Unified Contact Center Enterprise for cloud-contact-center-software are the United States with 958(69.88%), United Kingdom with 111(8.10%), India with 77(5.62%) customers respectively.

Customers

Employees of Cisco Unified Contact Center Enterprise

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Also see other Products/Services by Cisco Unified Contact Center Enterprise in:

Cloud Contact Center Software

FAQ

Find answers to the most often asked questions by users.

Who are the top Cisco Unified Contact Center Enterprise competitors?

Cisco Unified Contact Center Enterprise’s Top competitors in the cloud-contact-center-software category are Irene, NICE inContact, Amazon Connect. You can view a full list of Cisco Unified Contact Center Enterprise competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Cisco Unified Contact Center Enterprise and 40,000 other technologies on the internet. You can also compare Cisco Unified Contact Center Enterprise and its feature with top competitors here : Cisco Unified Contact Center Enterprise vs Irene Cisco Unified Contact Center Enterprise vs NICE inContact Cisco Unified Contact Center Enterprise vs Amazon Connect.

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What is Cisco Unified Contact Center Enterprise customer distribution based on company size?

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What is Cisco Unified Contact Center Enterprise market share in the cloud-contact-center-software?

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What are the top countries that use Cisco Unified Contact Center Enterprise?

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What are the top industries that use Cisco Unified Contact Center Enterprise?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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