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Cisco Unified Contact Center Enterprise

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Cisco Unified Contact Center Enterprise helps businesses and organizations deliver a connected digital experience.

Cloud Contact Center Software
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Market Share of Cisco Unified Contact Center Enterprise

Current Customer(s)

1935

Market Share (Est.)

6.53%

Ranking

#6

Top Competitors and Alternatives of Cisco Unified Contact Center Enterprise

The top three of Cisco Unified Contact Center Enterprise’s competitors in the Cloud Contact Center Software category are Irene with 30.70%, Amazon Connect with 11.09%, Coveo with 10.72% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Irene909230.70%Cisco Unified Contact Center Enterprise vs Irene
Amazon Connect328411.09%Cisco Unified Contact Center Enterprise vs Amazon Connect
Coveo317510.72%Cisco Unified Contact Center Enterprise vs Coveo
NICE inContact316610.69%Cisco Unified Contact Center Enterprise vs NICE inContact
Virtual PBX26268.87%Cisco Unified Contact Center Enterprise vs Virtual PBX
Genesys Cloud CX13964.71%Cisco Unified Contact Center Enterprise vs Genesys Cloud CX
Spoken Communications7732.61%Cisco Unified Contact Center Enterprise vs Spoken Communications
NICE CXone6142.07%Cisco Unified Contact Center Enterprise vs NICE CXone
VICIdial5401.82%Cisco Unified Contact Center Enterprise vs VICIdial
CallTrackingMetrics2840.96%Cisco Unified Contact Center Enterprise vs CallTrackingMetrics
TASKE2490.84%Cisco Unified Contact Center Enterprise vs TASKE
Anywhere3651640.55%Cisco Unified Contact Center Enterprise vs Anywhere365
Synthetix1550.52%Cisco Unified Contact Center Enterprise vs Synthetix
Ozonetel1350.46%Cisco Unified Contact Center Enterprise vs Ozonetel
Grabyo1300.44%Cisco Unified Contact Center Enterprise vs Grabyo
Natterbox1090.37%Cisco Unified Contact Center Enterprise vs Natterbox
8x8 Cloud Contact Center960.32%Cisco Unified Contact Center Enterprise vs 8x8 Cloud Contact Center
Google Contact Center AI880.30%Cisco Unified Contact Center Enterprise vs Google Contact Center AI
Enghouse Interactive Contact Center860.29%Cisco Unified Contact Center Enterprise vs Enghouse Interactive Contact Center
Enghouse Interactive830.28%Cisco Unified Contact Center Enterprise vs Enghouse Interactive
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Popular Comparisons

Top Competitors and Alternatives of Cisco Unified Contact Center Enterprise

The top three of Cisco Unified Contact Center Enterprise’s competitors in the Cloud Contact Center Software category are Irene with 30.70%, Amazon Connect with 11.09%, Coveo with 10.72% market share.

Cisco Unified Contact Center Enterprise vs Irene

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Cisco Unified Contact Center Enterprise vs Amazon Connect

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Cisco Unified Contact Center Enterprise vs Coveo

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Cisco Unified Contact Center Enterprise vs NICE inContact

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Cisco Unified Contact Center Enterprise vs Virtual PBX

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Cisco Unified Contact Center Enterprise vs Genesys Cloud CX

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Cisco Unified Contact Center Enterprise vs Spoken Communications

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Cisco Unified Contact Center Enterprise vs NICE CXone

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Customers of Cisco Unified Contact Center Enterprise

Around the world in 2025, over 1935 companies have started using Cisco Unified Contact Center Enterprise as Cloud Contact Center Software tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Vodafone10,000+NewburyEnglandUnited Kingdom
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NYU Langone Health10,000+New York CityNew YorkUnited States
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VoiceFoundry1,000 - 4,999TulsaOklahomaUnited States
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Verizon10,000+Guam
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Peraton Labs10,000+Red BankNew JerseyUnited States
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Optus5,000 - 9,999Macquarie ParkNew South WalesAustralia
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Singtel10,000+SingaporeCentral SingaporeSingapore
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BNP Paribas Personal Finance10,000+ParisIle-de-FranceFrance
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ManpowerGroup10,000+MilwaukeeWisconsinUnited States
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National Vision Inc.10,000+DuluthGeorgiaUnited States
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Cisco Unified Contact Center Enterprise Customers by Products and Services

The top three products and services offering customers that use Cisco Unified Contact Center Enterprise for Cloud Contact Center Software are Cloud Services (112), Managed Services (103), Cybersecurity (79).

Customers

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Cisco Unified Contact Center Enterprise Customers by Employee Size

The majority of Cisco Unified Contact Center Enterprise's customers for the cloud-contact-center-software category fall in the company size of 10,000+ employees (597 companies), 1,000 - 4,999 employees (441 companies), 100 - 249 employees (202 companies).

Employee Size

Cisco Unified Contact Center Enterprise Customers by Geography

The top three geographies of Cisco Unified Contact Center Enterprise for cloud-contact-center-software are the United States with 1062(68.12%), United Kingdom with 136(8.72%), Canada with 77(4.94%) customers respectively.

Customers

Employees of Cisco Unified Contact Center Enterprise

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Also see other Products/Services by Cisco Unified Contact Center Enterprise in:

Cloud Contact Center Software

FAQ

Find answers to the most often asked questions by users.

Who are the top Cisco Unified Contact Center Enterprise competitors?

Cisco Unified Contact Center Enterprise’s Top competitors in the cloud-contact-center-software category are Irene, Amazon Connect, Coveo. You can view a full list of Cisco Unified Contact Center Enterprise competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Cisco Unified Contact Center Enterprise and 40,000 other technologies on the internet. You can also compare Cisco Unified Contact Center Enterprise and its feature with top competitors here : Cisco Unified Contact Center Enterprise vs Irene Cisco Unified Contact Center Enterprise vs Amazon Connect Cisco Unified Contact Center Enterprise vs Coveo.

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What is Cisco Unified Contact Center Enterprise customer distribution based on company size?

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What is Cisco Unified Contact Center Enterprise market share in the cloud-contact-center-software?

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What are the top countries that use Cisco Unified Contact Center Enterprise?

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What are the top industries that use Cisco Unified Contact Center Enterprise?

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