Question 1

What are the different markets in which
        VICIdial and
        CallTower compete against each other?

Accepted Answer

VICIdial and
        CallTower compete against each other in
        the Cloud Business Telephony, Cloud Contact Center Software, Contact Center, Contact Management, Live Chat.

Question 2

How does the market share of
        VICIdial
        and CallTower compare in the
        Cloud Contact Center Software market?

Accepted Answer

In the Cloud Contact Center Software market,
        VICIdial has a
        1.74%
        market share in comparison to
        CallTower’s
        0.12%.
        Since it has a better market share coverage,
        VICIdial holds the
        8th
        spot in 6sense's Market Share Ranking Index for
        the Cloud Contact Center Software category, while
        CallTower holds the
        37th spot.

Question 3

How many customers are acquired by
        VICIdial and
        CallTower in the
        Cloud Contact Center Software segment?

Accepted Answer

VICIdial has
        473 customers and
        CallTower has
        34 customers in the
        Cloud Contact Center Software
        segment. VICIdial has
        439 more customers than
        CallTower in this category.

Question 4

What are the countries in which
        VICIdial and
        CallTower has more customers?

Accepted Answer

VICIdial has more customers in United States, India and Philippines.
CallTower has more customers in United States, India and France.

VICIdial Vs CallTower : In-Depth Comparison

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Comparing the customer bases of VICIdial and CallTower

Comparing the market share of VICIdial and CallTower

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