Question 1

What are the different markets in which
        Amazon Connect and
        CallTower compete against each other?

Accepted Answer

Amazon Connect and
        CallTower compete against each other in
        the Cloud Contact Center Software, Cloud Business Telephony.

Question 2

How does the market share of
        Amazon Connect
        and CallTower compare in the
        Cloud Contact Center Software market?

Accepted Answer

In the Cloud Contact Center Software market,
        Amazon Connect has a
        11.17%
        market share in comparison to
        CallTower’s
        0.11%.
        Since it has a better market share coverage,
        Amazon Connect holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Cloud Contact Center Software category, while
        CallTower holds the
        38th spot.

Question 3

How many customers are acquired by
        Amazon Connect and
        CallTower in the
        Cloud Contact Center Software segment?

Accepted Answer

Amazon Connect has
        2,869 customers and
        CallTower has
        27 customers in the
        Cloud Contact Center Software
        segment. Amazon Connect has
        2842 more customers than
        CallTower in this category.

Question 4

What are the countries in which
        Amazon Connect and
        CallTower has more customers?

Accepted Answer

Amazon Connect has more customers in United States, United Kingdom and India.
CallTower has more customers in United States, France and India.

Amazon Connect Vs CallTower : In-Depth Comparison

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Comparing the customer bases of Amazon Connect and CallTower

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