image

Amazon Connect

thumbs_up

thumbs_down

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for businesses to deliver better customer service.

Cloud Contact Center Software
icon

Market Share of Amazon Connect

Current Customer(s)

2148

Market Share (Est.)

9.29%

Ranking

#4

Top Competitors and Alternatives of Amazon Connect

The top three of Amazon Connect’s competitors in the Cloud Contact Center Software category are Irene with 40.32%, NICE inContact with 12.15%, Coveo with 9.98% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Irene932540.32%Amazon Connect vs Irene
NICE inContact281012.15%Amazon Connect vs NICE inContact
Coveo23079.98%Amazon Connect vs Coveo
Virtual PBX11084.79%Amazon Connect vs Virtual PBX
Cisco Unified Contact Center Enterprise10554.56%Amazon Connect vs Cisco Unified Contact Center Enterprise
Genesys Cloud CX7653.31%Amazon Connect vs Genesys Cloud CX
Spoken Communications7433.21%Amazon Connect vs Spoken Communications
NICE CXone4591.98%Amazon Connect vs NICE CXone
VICIdial2831.22%Amazon Connect vs VICIdial
CallTrackingMetrics2010.87%Amazon Connect vs CallTrackingMetrics
Synthetix1470.64%Amazon Connect vs Synthetix
TASKE1390.60%Amazon Connect vs TASKE
Grabyo970.42%Amazon Connect vs Grabyo
Anywhere365930.40%Amazon Connect vs Anywhere365
Fuze Contact Center710.31%Amazon Connect vs Fuze Contact Center
Ozonetel680.29%Amazon Connect vs Ozonetel
Enghouse Interactive Contact Center670.29%Amazon Connect vs Enghouse Interactive Contact Center
Contivio640.28%Amazon Connect vs Contivio
Enghouse Interactive590.26%Amazon Connect vs Enghouse Interactive
Google Contact Center AI580.25%Amazon Connect vs Google Contact Center AI
image

Popular Comparisons

Top Competitors and Alternatives of Amazon Connect

The top three of Amazon Connect’s competitors in the Cloud Contact Center Software category are Irene with 40.32%, NICE inContact with 12.15%, Coveo with 9.98% market share.

Amazon Connect vs Irene

arrow_icon

Amazon Connect vs NICE inContact

arrow_icon

Amazon Connect vs Coveo

arrow_icon

Amazon Connect vs Virtual PBX

arrow_icon

Amazon Connect vs Cisco Unified Contact Center Enterprise

arrow_icon

Amazon Connect vs Genesys Cloud CX

arrow_icon

Amazon Connect vs Spoken Communications

arrow_icon

Amazon Connect vs NICE CXone

arrow_icon

Customers of Amazon Connect

Around the world in 2025, over 2148 companies have started using Amazon Connect as Cloud Contact Center Software tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Kustomer250 - 499Short HillsNew JerseyUnited States
social_iconsocial_iconsocial_iconsocial_icon
Homesite Small Business Insurance20 - 49SeattleWashingtonUnited States
social_iconsocial_iconsocial_iconsocial_icon
Alleeks10 - 19TokyoTokyoJapan
social_icon
Speetus0 - 9IndoreMadhya PradeshIndia
social_iconsocial_icon
Midvale Indemnity CompanyMadisonWisconsinUnited States
social_icon
Amazon Web Services10,000+SeattleWashingtonUnited States
social_iconsocial_iconsocial_icon
Orange10,000+Issy-les-MoulineauxIle-de-FranceFrance
social_iconsocial_iconsocial_icon
Amdocs10,000+ChesterfieldMissouriUnited States
social_iconsocial_iconsocial_iconsocial_icon
Baker Hughes Company10,000+HoustonTexasUnited States
social_iconsocial_iconsocial_icon
VMware10,000+Palo AltoCaliforniaUnited States
social_iconsocial_iconsocial_iconsocial_icon

Uncover hidden demand and identify accounts ready to buy with 6sense Intent Data.

Get a demoKnow More
Company Logo

Amazon Connect Customers by Products and Services

The top three products and services offering customers that use Amazon Connect for Cloud Contact Center Software are Analytics (64), Cloud Services (61), Digital Transformation (56).

Customers

Download the 6sense Chrome Extension to get verified contact data of Amazon Connect employees

Install Now
Company Logo

Amazon Connect Customers by Employee Size

The majority of Amazon Connect's customers for the cloud-contact-center-software category fall in the company size of 10,000+ employees (441 companies), 100 - 249 employees (405 companies), 1,000 - 4,999 employees (365 companies).

Employee Size

Amazon Connect Customers by Geography

The top three geographies of Amazon Connect for cloud-contact-center-software are the United States with 1211(64.55%), United Kingdom with 242(12.90%), Australia with 102(5.44%) customers respectively.

Customers

Employees of Amazon Connect

image

Also see other Products/Services by Amazon Connect in:

Cloud Contact Center Software

FAQ

Find answers to the most often asked questions by users.

Who are the top Amazon Connect competitors?

Amazon Connect’s Top competitors in the cloud-contact-center-software category are Irene, NICE inContact, Coveo. You can view a full list of Amazon Connect competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Amazon Connect and 40,000 other technologies on the internet. You can also compare Amazon Connect and its feature with top competitors here : Amazon Connect vs Irene Amazon Connect vs NICE inContact Amazon Connect vs Coveo.

faq icon

What is Amazon Connect customer distribution based on company size?

faq icon

What is Amazon Connect market share in the cloud-contact-center-software?

faq icon

What are the top countries that use Amazon Connect?

faq icon

What are the top industries that use Amazon Connect?

faq icon

Get everything in one place

Close deals faster by understanding your clients well. Know their technology stack, contract renewal date, top decision-makers, hiring trends, and top company news in one place.

Get a demo

Get instant access to B2B contact data across the web

Sign Up Today
6sense Logo
social iconssocial iconssocial iconssocial icons
MarketingAccount IdentificationIntent DataData Enrichment & ManagementPredictive AnalyticsOrchestrations & WorkflowsAudience BuildingAdvertisingConversational EmailPipeline IntelligenceIntegrations
SolutionsBusiness ServicesFinancial ServicesTransportation & LogisticsManufacturingTechnologyCustomersMeet Our CustomersCustomer StoriesCustomer ReviewsRevCityKnowledge Base

Company

AboutLeadership TeamCareersNewsroomCommunity

Browse 6sense Data

TechnographicsComparing TechnologiesCompany SearchPeople Search
TermsPrivacy PolicyPrivacy CenterDo Not Sell or Share My Personal Information

© 2025 6sense