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Cloud Contact Center Software

Q: How many companies use Cloud Contact Center Software software these days?

Around the world in 2024, over 21,208 companies are currently using one or more Cloud Contact Center Software software. Out of these, there are 15,607 companies using Cloud Contact Center Software tools that are originally from the United States.

Q: Which company has the most significant market share in the Cloud Contact Center Software software space?

The top few companies that have the most significant market share in the Cloud Contact Center Software space are Irene with 35.19% of market share, NICE inContact with 12.98% of market share, Coveo with 11.87% of market share. Check for other Cloud Contact Center Software technologies market share here.

Q: What are the top industries that usually use Cloud Contact Center Software softwares?

The top industries that use Cloud Contact Center Software software are Cloud Services (485), Managed Services (419), Consulting (398).

Gain market share and customer base information about the top Cloud Contact Center Software software. Check out our list of Cloud Contact Center Software Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

109

Technologies Tracked

27205

Companies Tracked

Categories related to Cloud Contact Center Software

Live Chat

Customer Experience

Forms And Surveys

Membership Management

Contact Center

Top 5 Cloud Contact Center Software technologies in 2024

Over 27205 companies are using Cloud Contact Center Software tools. Irene with 35.19% market share (9574 customers), NICE inContact with 12.98% market share (3532 customers), Coveo with 11.87% market share (3229 customers).

Technology

Market Share (Est.)

Customers

Irene

35.19%

9574

NICE inContact

12.98%

3532

Coveo

11.87%

3229

Amazon Connect

11.24%

3057

Virtual PBX

6.76%

1840

Others

21.96%

5973

Cloud Contact Center Software Customers by Employee Size

The majority of Cloud Contact Center Software category falls in the company size of 0 - 9 employees (7412 companies), 20 - 49 employees (4440 companies), 100 - 249 employees (3168 companies).

Employee Size

Cloud Contact Center Software Customers by Geography

Companies using Cloud Contact Center Software technology software are majorly from the United States with 15607 (67.52%), United Kingdom with 1650 (7.14%), People's Republic of China with 1136 (4.91%) customers respectively.

Customers

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Cloud Contact Center Software Customers by Industry

Top industries that use Cloud Contact Center Software for Cloud Services (485), Managed Services (419), Consulting (398).

Customers

Market Share for Top Cloud Contact Center Software Technologies

Analyze the market share of popular Cloud Contact Center Software technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Irene	9574	35.19
2	NICE inContact	3532	12.98
3	Coveo	3229	11.87
4	Amazon Connect	3057	11.24
5	Virtual PBX	1840	6.76
6	Cisco Unified Contact Center Enterprise	1664	6.12
7	Spoken Communications	659	2.42
8	VICIdial	473	1.74
9	NICE CXone	328	1.21
10	CallTrackingMetrics	254	0.93
11	TASKE	186	0.68
12	Synthetix	155	0.57
13	Genesys Cloud CX	151	0.56
14	Anywhere365	121	0.44
15	Enghouse Interactive	98	0.36
16	QueueMetrics	96	0.35
17	Contivio	76	0.28
18	Natterbox	71	0.26
19	Dialer Software	65	0.24
20	Enghouse Interactive Contact Center	64	0.24
21	Grabyo	63	0.23
22	Aceyus	62	0.23
23	Sharpen	60	0.22
24	Anywhere365 for Skype Business	60	0.22
25	ConnectAndSell	57	0.21
26	SmartAction	53	0.19
27	Google Contact Center AI	50	0.18
28	Call Center Studio	50	0.18
29	Nectar Desk	50	0.18
30	Pamela	49	0.18
31	Call Tools Contact Center	46	0.17
32	Dialfire	44	0.16
33	Calabrio ONE	43	0.16
34	Ozonetel	39	0.14
35	SuperReceptionist	36	0.13
36	Car Wars	35	0.13
37	CallTower	34	0.12
38	Mitel Unified Communications	31	0.11
39	MiaRec	29	0.11
40	BluIP	25	0.09
41	Vitu	24	0.09
42	Alcatel-Lucent OmniTouch	23	0.08
43	Novanet C3S	23	0.08
44	CallMiner Eureka	22	0.08
45	FrontSpin	21	0.08
46	LeadsRain	20	0.07
47	MightyCall	20	0.07
48	SpiceCSM Dashboards and Analytics	19	0.07
49	Transera	18	0.07
50	IPscape	17	0.06
51	TCN Cloud	16	0.06
52	Aavaz	16	0.06
53	Atos Unify OpenScape Voice	15	0.06
54	Dialer360	15	0.06
55	HOGUNSOFT	15	0.06
56	Unify	14	0.05
57	CyCC	13	0.05
58	Greenlight CRM	12	0.04
59	Clearview	11	0.04
60	Q-Suite	11	0.04
61	SAP Contact Center	11	0.04
62	NEC Cloud	11	0.04
63	Rostrvm	10	0.04
64	Oracle Contact On Demand	10	0.04
65	Virtual Observer	9	0.03
66	EasyContactNow	8	0.03
67	FONREACH	8	0.03
68	CallScripter Synergy	8	0.03
69	PARTH	8	0.03
70	PrimoDialler	8	0.03
71	LinkScope QE	8	0.03
72	HoduCC	7	0.03
73	Nubitalk	7	0.03
74	Noda Contact Center	7	0.03
75	CenterMaster	7	0.03
76	Kunnect	6	0.02
77	telerion	6	0.02
78	Quvu	6	0.02
79	CALLN	6	0.02
80	DialedIn	6	0.02
81	Ameyo Emerge	5	0.02
82	Sip2Dial	5	0.02
83	NetKeeper	5	0.02
84	Ameyo Engage	5	0.02
85	Smiddle	5	0.02
86	Oracle Content and Experience Cloud	5	0.02
87	PureCloud Engage	4	0.01
88	Evolved Call Center	4	0.01
89	Ringio	4	0.01
90	Genesis Communications	4	0.01
91	Intellicon	4	0.01
92	Telax Contact Center	3	0.01
93	Akio	3	0.01
94	Sarv Cloud Telephony	3	0.01
95	EVS7 Cloud Contact Center	3	0.01
96	NEC Contact Center	3	0.01
97	PRO-T-S	3	0.01
98	PBXMate	3	0.01
99	Tentacle	3	0.01
100	Cloud Telephony	2	0.01
101	8x8 Cloud Contact Center	2	0.01
102	CenturyLink Contact Center	2	0.01
103	Trooya	2	0.01
104	Voicent Call Center Manager	2	0.01
105	SparkTG	2	0.01
106	VOIPITIS	2	0.01
107	expertcloud	2	0.01
108	Metaphor Contact Center	2	0.01
109	Telemation	2	0.01

FAQ

Find answers to the most often asked questions by users.

Who are the top Cloud Contact Center Software software market leaders?

Top leaders in the category for Cloud Contact Center Software software are Irene, NICE inContact, Coveo. Here, you can view a full list of Cloud Contact Center Software tools in the market.