Question 1

What are the different markets in which
        NICE inContact and
        Callcap compete against each other?

Accepted Answer

NICE inContact and
        Callcap compete against each other in
        the Call Recording, Account Based Marketing, Business Intelligence (BI), Business Phone Systems, Call Tracking.

Question 2

How does the market share of
        NICE inContact
        and Callcap compare in the
        Call Recording market?

Accepted Answer

In the Call Recording market,
        NICE inContact has a
        5.59%
        market share in comparison to
        Callcap’s
        0.05%.
        Since it has a better market share coverage,
        NICE inContact holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Call Recording category, while
        Callcap holds the
        21st spot.

Question 3

How many customers are acquired by
        NICE inContact and
        Callcap in the
        Call Recording segment?

Accepted Answer

NICE inContact has
        3,446 customers and
        Callcap has
        31 customers in the
        Call Recording
        segment. NICE inContact has
        3415 more customers than
        Callcap in this category.

Question 4

What are the countries in which
        NICE inContact and
        Callcap has more customers?

Accepted Answer

NICE inContact has more customers in United States, United Kingdom and Canada.
Callcap has more customers in United States and Canada.

NICE inContact Vs Callcap : In-Depth Comparison

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Comparing the customer bases of NICE inContact and Callcap

Comparing the market share of NICE inContact and Callcap

Compare NICE inContact vs Callcap customers by geography

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