Freshworks
Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professional...Read more
Market Share of Freshworks
Current Customer(s)
36658
Market Share (Est.)
39.21%
Ranking
#1
Top Competitors and Alternatives of Freshworks
The top three of Freshworks’s competitors in the Business Phone Systems category are Mitel with 12.83%, Bitrix24 with 9.77%, RingCentral with 6.17% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Mitel | 11994 | 12.83% | Freshworks vs Mitel |
| Bitrix24 | 9131 | 9.77% | Freshworks vs Bitrix24 |
| RingCentral | 5771 | 6.17% | Freshworks vs RingCentral |
| Cisco Contact Center | 4804 | 5.14% | Freshworks vs Cisco Contact Center |
| 3CX | 4161 | 4.45% | Freshworks vs 3CX |
| Intermedia | 3577 | 3.83% | Freshworks vs Intermedia |
| Virtual PBX | 2645 | 2.83% | Freshworks vs Virtual PBX |
| Grasshopper | 2581 | 2.76% | Freshworks vs Grasshopper |
| Asterisk | 1236 | 1.32% | Freshworks vs Asterisk |
| Windstream | 1086 | 1.16% | Freshworks vs Windstream |
| Siemens HiPath | 933 | 1.00% | Freshworks vs Siemens HiPath |
| Webex Calling | 869 | 0.93% | Freshworks vs Webex Calling |
| Panasonic IP-PBX | 815 | 0.87% | Freshworks vs Panasonic IP-PBX |
| Jive Voice | 759 | 0.81% | Freshworks vs Jive Voice |
| Nortel BCM | 698 | 0.75% | Freshworks vs Nortel BCM |
| Nextiva | 633 | 0.68% | Freshworks vs Nextiva |
| Sterling Communications | 618 | 0.66% | Freshworks vs Sterling Communications |
| Allworx | 532 | 0.57% | Freshworks vs Allworx |
| Sangoma | 444 | 0.47% | Freshworks vs Sangoma |
| Nortel Norstar | 427 | 0.46% | Freshworks vs Nortel Norstar |
Popular Comparisons
Top Competitors and Alternatives of Freshworks
The top three of Freshworks’s competitors in the Business Phone Systems category are Mitel with 12.83%, Bitrix24 with 9.77%, RingCentral with 6.17% market share.
Freshworks vs Mitel
Freshworks vs Bitrix24
Freshworks vs RingCentral
Freshworks vs Cisco Contact Center
Freshworks vs 3CX
Freshworks vs Intermedia
Freshworks vs Virtual PBX
Freshworks vs Grasshopper
Customers of Freshworks
Around the world in 2025, over 36658 companies have started using Freshworks as Business Phone Systems tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Frasers Group | 10,000+ | London | England | United Kingdom |     |
| MWR Life | 10,000+ | Fort Lauderdale | Florida | United States | |
| Ethekwini Municipality | 10,000+ | Durban | KwaZulu-Natal | South Africa | |
| United Parcel Service, Inc. | 10,000+ | Atlanta | Georgia | United States | |
| World Food Programme | 10,000+ | Rome | Latium | Italy | |
| GE Healthcare | 10,000+ | Chicago | Illinois | United States | |
| City & County Of San Francisco | 10,000+ | San Francisco | California | United States | |
| Tech Mahindra | 10,000+ | Pune | Maharashtra | India | |
| Wikipedia | 10,000+ | San Francisco | California | United States | |
| Vietnam Game Dev | 10,000+ | New York City | New York | United States | |
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Freshworks Customers by Products and Services
The top three products and services offering customers that use Freshworks for Business Phone Systems are Marketing (351), Technology (337), Software (332).
Customers
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Freshworks Customers by Employee Size
The majority of Freshworks's customers for the business-phone-systems category fall in the company size of 0 - 9 employees (12435 companies), 20 - 49 employees (9832 companies), 100 - 249 employees (5641 companies).
Employee Size
Freshworks Customers by Geography
The top three geographies of Freshworks for business-phone-systems are the United States with 13295(46.61%), United Kingdom with 3822(13.40%), India with 2628(9.21%) customers respectively.
Customers
Employees of Freshworks
Also see other Products/Services by Freshworks in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Freshworks competitors?
Freshworks’s Top competitors in the business-phone-systems category are Mitel, Bitrix24, RingCentral. You can view a full list of Freshworks competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshworks and 40,000 other technologies on the internet. You can also compare Freshworks and its feature with top competitors here : Freshworks vs Mitel Freshworks vs Bitrix24 Freshworks vs RingCentral.
What is Freshworks customer distribution based on company size?
What is Freshworks market share in the business-phone-systems?
What are the top countries that use Freshworks?
What are the top industries that use Freshworks?
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