Freshworks
Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professional...Read more
Market Share of Freshworks
Current Customer(s)
34777
Market Share (Est.)
37.29%
Ranking
#1
Top Competitors and Alternatives of Freshworks
The top three of Freshworks’s competitors in the Business Phone Systems category are Bitrix24 with 22.51%, Mitel with 12.54%, Cisco Contact Center with 4.71% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Bitrix24 | 20995 | 22.51% | Freshworks vs Bitrix24 |
| Mitel | 11693 | 12.54% | Freshworks vs Mitel |
| Cisco Contact Center | 4394 | 4.71% | Freshworks vs Cisco Contact Center |
| RingCentral | 3731 | 4.00% | Freshworks vs RingCentral |
| 3CX | 2787 | 2.99% | Freshworks vs 3CX |
| Grasshopper | 2356 | 2.53% | Freshworks vs Grasshopper |
| Intermedia | 1867 | 2.00% | Freshworks vs Intermedia |
| Virtual PBX | 1840 | 1.97% | Freshworks vs Virtual PBX |
| Jive Voice | 978 | 1.05% | Freshworks vs Jive Voice |
| Windstream | 898 | 0.96% | Freshworks vs Windstream |
| Siemens HiPath | 704 | 0.75% | Freshworks vs Siemens HiPath |
| Nortel BCM | 648 | 0.69% | Freshworks vs Nortel BCM |
| Webex Calling | 595 | 0.64% | Freshworks vs Webex Calling |
| Allworx | 505 | 0.54% | Freshworks vs Allworx |
| Sterling Communications | 494 | 0.53% | Freshworks vs Sterling Communications |
| Nextiva | 433 | 0.46% | Freshworks vs Nextiva |
| Nortel Norstar | 419 | 0.45% | Freshworks vs Nortel Norstar |
| Sangoma | 357 | 0.38% | Freshworks vs Sangoma |
| eVoice | 257 | 0.28% | Freshworks vs eVoice |
| Verizon Enterprise | 257 | 0.28% | Freshworks vs Verizon Enterprise |
Popular Comparisons
Top Competitors and Alternatives of Freshworks
The top three of Freshworks’s competitors in the Business Phone Systems category are Bitrix24 with 22.51%, Mitel with 12.54%, Cisco Contact Center with 4.71% market share.
Freshworks vs Bitrix24
Freshworks vs Mitel
Freshworks vs Cisco Contact Center
Freshworks vs RingCentral
Freshworks vs 3CX
Freshworks vs Grasshopper
Freshworks vs Intermedia
Freshworks vs Virtual PBX
Customers of Freshworks
Around the world in 2024, over 34710 companies have started using Freshworks as Business Phone Systems tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| HDFC Life | 10,000+ | Mumbai | Maharashtra | India |     |
| Swarvoski | 10,000+ | Manchester | England | United Kingdom | |
| AFLAC Incorporated | 10,000+ | Columbus | Georgia | United States | |
| SoftServe | 10,000+ | Lviv | Lviv | Ukraine | |
| Unilever Group | 10,000+ | London | England | United Kingdom | |
| Ingram Micro | 10,000+ | Irvine | California | United States | |
| Springer Nature | 10,000+ | Berlin | Berlin | Germany | |
| University Of Iowa | 10,000+ | Iowa City | Iowa | United States | |
| Sony | 10,000+ | Culver City | California | United States | |
| TotalEnergies SE (fmr Total SA) | 10,000+ | Courbevoie | Ile-de-France | France | |
Uncover hidden demand and identify accounts ready to buy with 6sense Intent Data.
Freshworks Customers by Products and Services
The top three products and services offering customers that use Freshworks for Business Phone Systems are Marketing (370), Software (367), Technology (354).
Customers
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Freshworks Customers by Employee Size
The majority of Freshworks's customers for the business-phone-systems category fall in the company size of 0 - 9 employees (11275 companies), 20 - 49 employees (7753 companies), 10 - 19 employees (5178 companies).
Employee Size
Freshworks Customers by Geography
The top three geographies of Freshworks for business-phone-systems are the United States with 13289(49.44%), United Kingdom with 3426(12.75%), India with 2626(9.77%) customers respectively.
Customers
Employees of Freshworks
Also see other Products/Services by Freshworks in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Freshworks competitors?
Freshworks’s Top competitors in the business-phone-systems category are Bitrix24, Mitel, Cisco Contact Center. You can view a full list of Freshworks competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshworks and 40,000 other technologies on the internet. You can also compare Freshworks and its feature with top competitors here : Freshworks vs Bitrix24 Freshworks vs Mitel Freshworks vs Cisco Contact Center.
What is Freshworks customer distribution based on company size?
What is Freshworks market share in the business-phone-systems?
What are the top countries that use Freshworks?
What are the top industries that use Freshworks?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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