Question 1

What are the different markets in which
        Genesys PureCloud and
        CallFire compete against each other?

Accepted Answer

Genesys PureCloud and
        CallFire compete against each other in
        the Auto Dialer, Contact Center, Interactive Voice Response (IVR), Call Tracking, Campaign Management.

Question 2

How does the market share of
        Genesys PureCloud
        and CallFire compare in the
        Auto Dialer market?

Accepted Answer

In the Auto Dialer market,
        Genesys PureCloud has a
        7.92%
        market share in comparison to
        CallFire’s
        0.57%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Auto Dialer category, while
        CallFire holds the
        4th spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        CallFire in the
        Auto Dialer segment?

Accepted Answer

Genesys PureCloud has
        3,084 customers and
        CallFire has
        223 customers in the
        Auto Dialer
        segment. Genesys PureCloud has
        2861 more customers than
        CallFire in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        CallFire has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, Australia and United Kingdom.
CallFire has more customers in United States, Canada and United Kingdom.

Genesys PureCloud Vs CallFire : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and CallFire

Comparing the market share of Genesys PureCloud and CallFire

Compare Genesys PureCloud vs CallFire customers by geography

Customer Movements for this month

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