Question 1

What are the different markets in which
        Synthetix and
        Eptica compete against each other?

Accepted Answer

Synthetix and
        Eptica compete against each other in
        the Self Service Support, Cloud Contact Center Software, Customer Support Services, Live Chat, Virtual Agent.

Question 2

How does the market share of
        Synthetix
        and Eptica compare in the
        Self Service Support market?

Accepted Answer

In the Self Service Support market,
        Synthetix has a
        2.68%
        market share in comparison to
        Eptica’s
        0.13%.
        Since it has a better market share coverage,
        Synthetix holds the
        8th
        spot in 6sense's Market Share Ranking Index for
        the Self Service Support category, while
        Eptica holds the
        25th spot.

Question 3

How many customers are acquired by
        Synthetix and
        Eptica in the
        Self Service Support segment?

Accepted Answer

Synthetix has
        165 customers and
        Eptica has
        8 customers in the
        Self Service Support
        segment. Synthetix has
        157 more customers than
        Eptica in this category.

Question 4

What are the countries in which
        Synthetix and
        Eptica has more customers?

Accepted Answer

Synthetix has more customers in United Kingdom, United States and Germany.
Eptica has more customers in United States, France and Belgium.

Synthetix Vs Eptica : In-Depth Comparison

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Comparing the customer bases of Synthetix and Eptica

Comparing the market share of Synthetix and Eptica

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