Question 1

What are the different markets in which
        Salesforce Live Agent and
        SnapEngage compete against each other?

Accepted Answer

Salesforce Live Agent and
        SnapEngage compete against each other in
        the Live Chat, Instant Messaging And Chat.

Question 2

How does the market share of
        Salesforce Live Agent
        and SnapEngage compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Salesforce Live Agent has a
        1.64%
        market share in comparison to
        SnapEngage’s
        0.59%.
        Since it has a better market share coverage,
        Salesforce Live Agent holds the
        15th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        SnapEngage holds the
        25th spot.

Question 3

How many customers are acquired by
        Salesforce Live Agent and
        SnapEngage in the
        Live Chat segment?

Accepted Answer

Salesforce Live Agent has
        10,727 customers and
        SnapEngage has
        3,835 customers in the
        Live Chat
        segment. Salesforce Live Agent has
        6892 more customers than
        SnapEngage in this category.

Question 4

What are the countries in which
        Salesforce Live Agent and
        SnapEngage has more customers?

Accepted Answer

Salesforce Live Agent has more customers in United States, United Kingdom and Australia.
SnapEngage has more customers in United States, United Kingdom and Canada.

Salesforce Live Agent Vs SnapEngage : In-Depth Comparison

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Comparing the customer bases of Salesforce Live Agent and SnapEngage

Comparing the market share of Salesforce Live Agent and SnapEngage

Compare Salesforce Live Agent vs SnapEngage customers by geography

Customer Movements for this month

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