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Oracle Service Cloud (formerly RightNow)

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Oracle Service Cloud (formerly RightNow) combines Web, Social and Contact Center experiences for a unified, cross-channel customer service solution in...Read more

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Market Share of Oracle Service Cloud (formerly RightNow)

Current Customer(s)

2121

Market Share (Est.)

0.32%

Ranking

#31

Top Competitors and Alternatives of Oracle Service Cloud (formerly RightNow)

The top three of Oracle Service Cloud (formerly RightNow)’s competitors in the Live Chat category are tawk.to with 18.57%, Zendesk Chat (Formerly Zopim) with 14.53%, Intercom with 10.11% market share.

TechnologyDomainsMarket Share (Est.)Versus page
tawk.to12152318.57%Oracle Service Cloud (formerly RightNow) vs tawk.to
Zendesk Chat (Formerly Zopim)9509614.53%Oracle Service Cloud (formerly RightNow) vs Zendesk Chat (Formerly Zopim)
Intercom6616110.11%Oracle Service Cloud (formerly RightNow) vs Intercom
PHP Live Chat481057.35%Oracle Service Cloud (formerly RightNow) vs PHP Live Chat
LiveChat332685.08%Oracle Service Cloud (formerly RightNow) vs LiveChat
Zoho SalesIQ300624.59%Oracle Service Cloud (formerly RightNow) vs Zoho SalesIQ
Crisp205903.15%Oracle Service Cloud (formerly RightNow) vs Crisp
Drift151452.31%Oracle Service Cloud (formerly RightNow) vs Drift
Smartsupp149432.28%Oracle Service Cloud (formerly RightNow) vs Smartsupp
Smartsupp Live Chat148842.27%Oracle Service Cloud (formerly RightNow) vs Smartsupp Live Chat
Olark125581.92%Oracle Service Cloud (formerly RightNow) vs Olark
Tidio Chat120701.84%Oracle Service Cloud (formerly RightNow) vs Tidio Chat
Pure Chat118871.82%Oracle Service Cloud (formerly RightNow) vs Pure Chat
Freshchat110251.68%Oracle Service Cloud (formerly RightNow) vs Freshchat
Salesforce Live Agent104671.60%Oracle Service Cloud (formerly RightNow) vs Salesforce Live Agent
GetSiteControl103251.58%Oracle Service Cloud (formerly RightNow) vs GetSiteControl
WhatsHelp98751.51%Oracle Service Cloud (formerly RightNow) vs WhatsHelp
Chatra64780.99%Oracle Service Cloud (formerly RightNow) vs Chatra
Muut62670.96%Oracle Service Cloud (formerly RightNow) vs Muut
LivePerson62100.95%Oracle Service Cloud (formerly RightNow) vs LivePerson
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Popular Comparisons

Top Competitors and Alternatives of Oracle Service Cloud (formerly RightNow)

The top three of Oracle Service Cloud (formerly RightNow)’s competitors in the Live Chat category are tawk.to with 18.57%, Zendesk Chat (Formerly Zopim) with 14.53%, Intercom with 10.11% market share.

Oracle Service Cloud (formerly RightNow) vs tawk.to

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Oracle Service Cloud (formerly RightNow) vs Zendesk Chat (Formerly Zopim)

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Oracle Service Cloud (formerly RightNow) vs Intercom

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Oracle Service Cloud (formerly RightNow) vs PHP Live Chat

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Oracle Service Cloud (formerly RightNow) vs LiveChat

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Oracle Service Cloud (formerly RightNow) vs Zoho SalesIQ

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Oracle Service Cloud (formerly RightNow) vs Crisp

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Oracle Service Cloud (formerly RightNow) vs Drift

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Customers of Oracle Service Cloud (formerly RightNow)

Around the world in 2024, over 2120 companies have started using Oracle Service Cloud (formerly RightNow) as Live Chat tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Xerox Corporation10,000+NorwalkConnecticutUnited States
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Minnesota State Colleges & Universities10,000+Saint PaulMinnesotaUnited States
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City Of San Antonio10,000+San AntonioTexasUnited States
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Big Lots, Inc.10,000+ColumbusOhioUnited States
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Royal Mail Holdings Plc10,000+LondonEnglandUnited Kingdom
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Amtrak10,000+Washington, D.C.Washington, D.C.United States
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Department Of Veterans Affairs10,000+Washington, D.C.Washington, D.C.United States
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Yamato Holdings Co Ltd10,000+TokyoTokyoJapan
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Environmental Protection Agency10,000+Washington, D.C.Washington, D.C.United States
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Office Depot, Inc. (ODP)10,000+Boca RatonFloridaUnited States
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Oracle Service Cloud (formerly RightNow) Customers by Products and Services

The top three products and services offering customers that use Oracle Service Cloud (formerly RightNow) for Live Chat are Cloud Services (41), Digital Transformation (40), Consulting (39).

Customers

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Oracle Service Cloud (formerly RightNow) Customers by Employee Size

The majority of Oracle Service Cloud (formerly RightNow)'s customers for the live-chat category fall in the company size of 0 - 9 employees (599 companies), 20 - 49 employees (365 companies), 1,000 - 4,999 employees (212 companies).

Employee Size

Oracle Service Cloud (formerly RightNow) Customers by Geography

The top three geographies of Oracle Service Cloud (formerly RightNow) for live-chat are the United States with 1152(64.72%), United Kingdom with 163(9.16%), Australia with 90(5.06%) customers respectively.

Customers

Employees of Oracle Service Cloud (formerly RightNow)

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Also see other Products/Services by Oracle Service Cloud (formerly RightNow) in:

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FAQ

Find answers to the most often asked questions by users.

Who are the top Oracle Service Cloud (formerly RightNow) competitors?

Oracle Service Cloud (formerly RightNow)’s Top competitors in the live-chat category are tawk.to, Zendesk Chat (Formerly Zopim), Intercom. You can view a full list of Oracle Service Cloud (formerly RightNow) competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Oracle Service Cloud (formerly RightNow) and 40,000 other technologies on the internet. You can also compare Oracle Service Cloud (formerly RightNow) and its feature with top competitors here : Oracle Service Cloud (formerly RightNow) vs tawk.to Oracle Service Cloud (formerly RightNow) vs Zendesk Chat (Formerly Zopim) Oracle Service Cloud (formerly RightNow) vs Intercom.

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What is Oracle Service Cloud (formerly RightNow) customer distribution based on company size?

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What is Oracle Service Cloud (formerly RightNow) market share in the live-chat?

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What are the top countries that use Oracle Service Cloud (formerly RightNow)?

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What are the top industries that use Oracle Service Cloud (formerly RightNow)?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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