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Oracle Service Cloud (formerly RightNow)

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Oracle Service Cloud (formerly RightNow) combines Web, Social and Contact Center experiences for a unified, cross-channel customer service solution in...Read more

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Market Share of Oracle Service Cloud (formerly RightNow)

Current Customer(s)

1747

Market Share (Est.)

0.23%

Ranking

#35

Top Competitors and Alternatives of Oracle Service Cloud (formerly RightNow)

The top three of Oracle Service Cloud (formerly RightNow)’s competitors in the Live Chat category are tawk.to with 20.09%, Intercom with 17.70%, Zendesk Chat (Formerly Zopim) with 12.87% market share.

TechnologyDomainsMarket Share (Est.)Versus page
tawk.to15315420.09%Oracle Service Cloud (formerly RightNow) vs tawk.to
Intercom13493417.70%Oracle Service Cloud (formerly RightNow) vs Intercom
Zendesk Chat (Formerly Zopim)9813012.87%Oracle Service Cloud (formerly RightNow) vs Zendesk Chat (Formerly Zopim)
PHP Live Chat483556.34%Oracle Service Cloud (formerly RightNow) vs PHP Live Chat
LiveChat330654.34%Oracle Service Cloud (formerly RightNow) vs LiveChat
Zoho SalesIQ326544.28%Oracle Service Cloud (formerly RightNow) vs Zoho SalesIQ
Crisp243853.20%Oracle Service Cloud (formerly RightNow) vs Crisp
Smartsupp179292.35%Oracle Service Cloud (formerly RightNow) vs Smartsupp
Smartsupp Live Chat172892.27%Oracle Service Cloud (formerly RightNow) vs Smartsupp Live Chat
Drift158262.08%Oracle Service Cloud (formerly RightNow) vs Drift
Tidio Chat140741.85%Oracle Service Cloud (formerly RightNow) vs Tidio Chat
GetSiteControl140071.84%Oracle Service Cloud (formerly RightNow) vs GetSiteControl
WhatsHelp117081.54%Oracle Service Cloud (formerly RightNow) vs WhatsHelp
Pure Chat109961.44%Oracle Service Cloud (formerly RightNow) vs Pure Chat
Olark108551.42%Oracle Service Cloud (formerly RightNow) vs Olark
Freshchat108111.42%Oracle Service Cloud (formerly RightNow) vs Freshchat
Visitor Chat93391.23%Oracle Service Cloud (formerly RightNow) vs Visitor Chat
Salesforce Live Agent72490.95%Oracle Service Cloud (formerly RightNow) vs Salesforce Live Agent
Chatra67740.89%Oracle Service Cloud (formerly RightNow) vs Chatra
My LiveChat56270.74%Oracle Service Cloud (formerly RightNow) vs My LiveChat
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Popular Comparisons

Top Competitors and Alternatives of Oracle Service Cloud (formerly RightNow)

The top three of Oracle Service Cloud (formerly RightNow)’s competitors in the Live Chat category are tawk.to with 20.09%, Intercom with 17.70%, Zendesk Chat (Formerly Zopim) with 12.87% market share.

Oracle Service Cloud (formerly RightNow) vs tawk.to

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Oracle Service Cloud (formerly RightNow) vs Intercom

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Oracle Service Cloud (formerly RightNow) vs Zendesk Chat (Formerly Zopim)

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Oracle Service Cloud (formerly RightNow) vs PHP Live Chat

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Oracle Service Cloud (formerly RightNow) vs LiveChat

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Oracle Service Cloud (formerly RightNow) vs Zoho SalesIQ

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Oracle Service Cloud (formerly RightNow) vs Crisp

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Oracle Service Cloud (formerly RightNow) vs Smartsupp

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Customers of Oracle Service Cloud (formerly RightNow)

Around the world in 2025, over 1747 companies have started using Oracle Service Cloud (formerly RightNow) as Live Chat tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Concentrix10,000+FremontCaliforniaUnited States
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General Electric10,000+BostonMassachusettsUnited States
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Genpact10,000+New York CityNew YorkUnited States
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Enterprise Holdings10,000+St. LouisMissouriUnited States
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Equinix10,000+Redwood CityCaliforniaUnited States
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IKEA10,000+MalmoeSkaneSweden
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Ernst & Young10,000+LondonEnglandUnited Kingdom
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LexisNexis10,000+New York CityNew YorkUnited States
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City Of San Antonio10,000+San AntonioTexasUnited States
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Kier Group10,000+SalfordEnglandUnited Kingdom
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Oracle Service Cloud (formerly RightNow) Customers by Products and Services

The top three products and services offering customers that use Oracle Service Cloud (formerly RightNow) for Live Chat are Cloud Services (25), Early Childhood Education (20), Digital Transformation (20).

Customers

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Oracle Service Cloud (formerly RightNow) Customers by Employee Size

The majority of Oracle Service Cloud (formerly RightNow)'s customers for the live-chat category fall in the company size of 0 - 9 employees (498 companies), 20 - 49 employees (360 companies), 100 - 249 employees (156 companies).

Employee Size

Oracle Service Cloud (formerly RightNow) Customers by Geography

The top three geographies of Oracle Service Cloud (formerly RightNow) for live-chat are the United States with 985(66.64%), United Kingdom with 130(8.80%), Korea with 73(4.94%) customers respectively.

Customers

Employees of Oracle Service Cloud (formerly RightNow)

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Also see other Products/Services by Oracle Service Cloud (formerly RightNow) in:

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FAQ

Find answers to the most often asked questions by users.

Who are the top Oracle Service Cloud (formerly RightNow) competitors?

Oracle Service Cloud (formerly RightNow)’s Top competitors in the live-chat category are tawk.to, Intercom, Zendesk Chat (Formerly Zopim). You can view a full list of Oracle Service Cloud (formerly RightNow) competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Oracle Service Cloud (formerly RightNow) and 40,000 other technologies on the internet. You can also compare Oracle Service Cloud (formerly RightNow) and its feature with top competitors here : Oracle Service Cloud (formerly RightNow) vs tawk.to Oracle Service Cloud (formerly RightNow) vs Intercom Oracle Service Cloud (formerly RightNow) vs Zendesk Chat (Formerly Zopim).

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What is Oracle Service Cloud (formerly RightNow) customer distribution based on company size?

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What is Oracle Service Cloud (formerly RightNow) market share in the live-chat?

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What are the top countries that use Oracle Service Cloud (formerly RightNow)?

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What are the top industries that use Oracle Service Cloud (formerly RightNow)?

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