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Freshservice

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Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations.

Help Desk And Ticketing
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Market Share of Freshservice

Current Customer(s)

12655

Market Share (Est.)

50.42%

Ranking

#1

Top Competitors and Alternatives of Freshservice

The top three of Freshservice’s competitors in the Help Desk And Ticketing category are Zendesk Support with 19.84%, NICE inContact with 11.54%, Ticketmaster with 6.66% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Zendesk Support498019.84%Freshservice vs Zendesk Support
NICE inContact289611.54%Freshservice vs NICE inContact
Ticketmaster16726.66%Freshservice vs Ticketmaster
HappyFox Help Desk12104.82%Freshservice vs HappyFox Help Desk
Symantec ServiceDesk8423.35%Freshservice vs Symantec ServiceDesk
EZPro Service Management2501.00%Freshservice vs EZPro Service Management
Ivanti Service Desk2030.81%Freshservice vs Ivanti Service Desk
SeatGeek1220.49%Freshservice vs SeatGeek
Vision Helpdesk480.19%Freshservice vs Vision Helpdesk
Oracle PeopleSoft HelpDesk380.15%Freshservice vs Oracle PeopleSoft HelpDesk
SureHelp340.14%Freshservice vs SureHelp
NetSupport ServiceDesk190.08%Freshservice vs NetSupport ServiceDesk
Oracle Siebel HelpDesk170.07%Freshservice vs Oracle Siebel HelpDesk
NTR Cloud120.05%Freshservice vs NTR Cloud
Seraph120.05%Freshservice vs Seraph
WonderDesk110.04%Freshservice vs WonderDesk
atSpoke100.04%Freshservice vs atSpoke
IGTech36570.03%Freshservice vs IGTech365
Netomi70.03%Freshservice vs Netomi
Trakdesk70.03%Freshservice vs Trakdesk
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Popular Comparisons

Top Competitors and Alternatives of Freshservice

The top three of Freshservice’s competitors in the Help Desk And Ticketing category are Zendesk Support with 19.84%, NICE inContact with 11.54%, Ticketmaster with 6.66% market share.

Freshservice vs Zendesk Support

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Freshservice vs NICE inContact

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Freshservice vs Ticketmaster

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Freshservice vs HappyFox Help Desk

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Freshservice vs Symantec ServiceDesk

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Freshservice vs EZPro Service Management

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Freshservice vs Ivanti Service Desk

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Freshservice vs SeatGeek

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Customers of Freshservice

Around the world in 2025, over 12655 companies have started using Freshservice as Help Desk And Ticketing tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Insight10,000+TempeArizonaUnited States
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Nortek10,000+O'FallonMissouriUnited States
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University Of Alberta10,000+EdmontonAlbertaCanada
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RingCentral10,000+BelmontCaliforniaUnited States
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Delivery Hero10,000+BerlinBerlinGermany
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Quess Corp Limited10,000+BengaluruKarnatakaIndia
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University Of Southern California10,000+Los AngelesCaliforniaUnited States
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Dentons10,000+LondonEnglandUnited Kingdom
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Nordstrom10,000+SeattleWashingtonUnited States
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Aptim10,000+Baton RougeLouisianaUnited States
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Freshservice Customers by Products and Services

The top three products and services offering customers that use Freshservice for Help Desk And Ticketing are Technology (201), Project Management (183), Education (179).

Customers

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Freshservice Customers by Employee Size

The majority of Freshservice's customers for the help-desk-and-ticketing category fall in the company size of 100 - 249 employees (2731 companies), 250 - 499 employees (2283 companies), 1,000 - 4,999 employees (2010 companies).

Employee Size

Freshservice Customers by Geography

The top three geographies of Freshservice for help-desk-and-ticketing are the United States with 5918(58.69%), United Kingdom with 1233(12.23%), Canada with 614(6.09%) customers respectively.

Customers

Employees of Freshservice

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Also see other Products/Services by Freshservice in:

Help Desk And Ticketing

FAQ

Find answers to the most often asked questions by users.

Who are the top Freshservice competitors?

Freshservice’s Top competitors in the help-desk-and-ticketing category are Zendesk Support, NICE inContact, Ticketmaster. You can view a full list of Freshservice competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshservice and 40,000 other technologies on the internet. You can also compare Freshservice and its feature with top competitors here : Freshservice vs Zendesk Support Freshservice vs NICE inContact Freshservice vs Ticketmaster.

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What is Freshservice customer distribution based on company size?

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What is Freshservice market share in the help-desk-and-ticketing?

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What are the top countries that use Freshservice?

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What are the top industries that use Freshservice?

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